FadedRose
New Member
- Joined
- Jun 24, 2007
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- 665
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As most of you know I own a 2007 BMW 328i sport sedan. I've only had it for five months but am no longer happy with it. the car was in an accident in which the sales person at carmax did not disclose to me. I found it on a carfax report but wasn't sure if I could get out from under the loan since I owe so much on it. Well...I did so continue reading!
I was looking to trade for a mazda rx-8. I'm a sports car kinda woman always have driven them so it was a shock for my friends and family to see me in a sedan.
Well, I went back to carmax and spoke with the manager, explained I was Deaf as well no issues there and told them that I was NOT happy with the service I've had and that they sold me a car without disclosing that it was in an accident. I also added in that the drivers side back door would not open ( it really wouldn't and didn't find this out until I tried to put my dog in the back seat, also the person who sold me the car my husband caught it but I didn't, he would not open that door, instead he'd open the passenger side door to let us in for a test drive, for one of us to get in the back seat) Also, the passenger side back window will not roll up after it goes all the way down, this I didn't find out until 3 weeks ago because I never let the windows down. My husband didn't think anything of the door issue in the lot until I mentioned it wouldn't open. We've delt with carmax before with good results and have always had honest service but not this time around. As a result of the accident, and the door and window issue, although I owe 22 grand on the car, carmax gave me 21 k for the car to buy back from me, and the warranty I have on the car is being put down as a down payment which is close to two grand which means the 1 grand that would have been added to the price of the car is NOT. I'm coming out EVEN on this deal and will not have to roll over anything from the BMW onto the price of the new car. the person who sold me the car is being fired, the person who inspected the car and passed it to be put on the lot is also being FIRED! I would have taken it in to get another one but was told by my father including my husband that I was stuck with the bad deal which is why it's taken me 5 months to just do it. I just got fed up making payments on it and I was NOT going to pay to have the issues fixed when it was sold to me in that condition, in which case the salesperson knew and the inspector knew but it flew under mangements radar some how.
So, with that said I will be getting my car sometime this week, it's the same year as the BMW a 2007 madza rx8, 40 k miles. Payments 325.00 a month for five years AND carmax paid the transfer fee for the car since they didn't have the one I wanted on their lot. Its coming from VA, we have not signed any papers yet and will not until we see the car, drive it. I already pulled up the carfax on it and it's as clean as a whistle. I'm just about speechless with what carmax did for me, giving me 21 k for my car that I owed 22k on is wow. That just doesn't happen I don't think. I did raise hell though. The manager of carmax was just fuming over what happened and he promised to make it right which I didn't really believe but when he came back with the offer and everything else...wow. I still have the BMW, I didn't sell it yet I just have the offer of the trade if anyone here has delt with carmax before you know that you can sell your car that day and not have a car to drive and take the money to use on another car at their place or another dealership)
I don't think I'll ever get another deal as good as this. I'm also less stressed out because I now have a car I can actually afford. The BMW although nice...really just wasn't me. I had a mishi GTS, Miata, BMW z4 and then the sedan? no.
Think I did good guys? Good deal? Bad deal? I've never done this by myself, I've always had my father or my husband go with me so to do this on my own I just feel great. It's a good feeling.
Pictures will come soon-depends on if it's up to snuff.
I'm so happy I was able to get out from under the massive debt that I owed and that carmax did what I don't think they'd do for someone else.
Maybe they were afraid I'd sue? I don't think my Deafness had anything to do with it but they sure did as hell accomodate me. I could not believe it. They used pen and paper if I couldn't understand, would let me read their lips, looked right at me...I'm just shocked I got this service.
Ok enough ranting! I'm just...gleeful I was able to pull this off.
I was looking to trade for a mazda rx-8. I'm a sports car kinda woman always have driven them so it was a shock for my friends and family to see me in a sedan.
Well, I went back to carmax and spoke with the manager, explained I was Deaf as well no issues there and told them that I was NOT happy with the service I've had and that they sold me a car without disclosing that it was in an accident. I also added in that the drivers side back door would not open ( it really wouldn't and didn't find this out until I tried to put my dog in the back seat, also the person who sold me the car my husband caught it but I didn't, he would not open that door, instead he'd open the passenger side door to let us in for a test drive, for one of us to get in the back seat) Also, the passenger side back window will not roll up after it goes all the way down, this I didn't find out until 3 weeks ago because I never let the windows down. My husband didn't think anything of the door issue in the lot until I mentioned it wouldn't open. We've delt with carmax before with good results and have always had honest service but not this time around. As a result of the accident, and the door and window issue, although I owe 22 grand on the car, carmax gave me 21 k for the car to buy back from me, and the warranty I have on the car is being put down as a down payment which is close to two grand which means the 1 grand that would have been added to the price of the car is NOT. I'm coming out EVEN on this deal and will not have to roll over anything from the BMW onto the price of the new car. the person who sold me the car is being fired, the person who inspected the car and passed it to be put on the lot is also being FIRED! I would have taken it in to get another one but was told by my father including my husband that I was stuck with the bad deal which is why it's taken me 5 months to just do it. I just got fed up making payments on it and I was NOT going to pay to have the issues fixed when it was sold to me in that condition, in which case the salesperson knew and the inspector knew but it flew under mangements radar some how.
So, with that said I will be getting my car sometime this week, it's the same year as the BMW a 2007 madza rx8, 40 k miles. Payments 325.00 a month for five years AND carmax paid the transfer fee for the car since they didn't have the one I wanted on their lot. Its coming from VA, we have not signed any papers yet and will not until we see the car, drive it. I already pulled up the carfax on it and it's as clean as a whistle. I'm just about speechless with what carmax did for me, giving me 21 k for my car that I owed 22k on is wow. That just doesn't happen I don't think. I did raise hell though. The manager of carmax was just fuming over what happened and he promised to make it right which I didn't really believe but when he came back with the offer and everything else...wow. I still have the BMW, I didn't sell it yet I just have the offer of the trade if anyone here has delt with carmax before you know that you can sell your car that day and not have a car to drive and take the money to use on another car at their place or another dealership)
I don't think I'll ever get another deal as good as this. I'm also less stressed out because I now have a car I can actually afford. The BMW although nice...really just wasn't me. I had a mishi GTS, Miata, BMW z4 and then the sedan? no.
Think I did good guys? Good deal? Bad deal? I've never done this by myself, I've always had my father or my husband go with me so to do this on my own I just feel great. It's a good feeling.
Pictures will come soon-depends on if it's up to snuff.
I'm so happy I was able to get out from under the massive debt that I owed and that carmax did what I don't think they'd do for someone else.
Maybe they were afraid I'd sue? I don't think my Deafness had anything to do with it but they sure did as hell accomodate me. I could not believe it. They used pen and paper if I couldn't understand, would let me read their lips, looked right at me...I'm just shocked I got this service.
Ok enough ranting! I'm just...gleeful I was able to pull this off.
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I would have gone for one if they were in the 20's. The rx8 total cost for me with finance charges, warranty, tags, and more is 17 K. the sticker price was 16,599.00
