ATTN Sidekick Owners @ Gally: Letter to T-Mobile

prostock19

prostock19

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Ok, all of you Sidekick users out there who are or been to Gally, you know that the signals for Sidekick are not the best at Gally (well at least for me, they weren't) Well, I wrote to T-Mobile about the problem. Here is what happened:

My first email:

Customer (Matthew Mello) - 10/22/2003 08:39 AM
I am writing this on behalf of all the Deaf users of the T-Mobile sidekick that attend Gallaudet University in Washington, DC. Currently, the coverage at the university could be alot better. Deafwireless has installed an antenna on top of one of the dorms for service on the campus. I think it would be a good idea that T-Mobile would do the same on a neighboring dormatory. That way, the university would have excellent coverage for all Sidekick users at the university. Currently, there is no or extremely poor coverage in many of the buildings on campus. I hope that you consider this request. I think it would improve your business from the Deaf Community.

Matt Mello​

Well, this is what I get for a response:

Response (Rosa) - 10/22/2003 12:42 PM
Dear Matthew Mello,

Thank you for taking the time to contact T-Mobile. We apologize for any inconvenience that this issue may have caused you. T-Mobile coverage maps for each market are only an estimation of coverage - as is stated in your service agreement. As with all other mobile providers in the U.S., T-Mobile does not currently have seamless coverage. We also cannot guarantee coverage when inside buildings. We are aware of the areas not covered and are working to get those areas covered. Unfortunately, we are not able to provide dates or times when areas without coverage will have service.

If you have any other comments, questions, or concerns, please feel free to contact us.

Thank you for choosing T-Mobile
Sincerely,

T-Mobile USA, Inc.
Rosa
Web Services​

Ok, I hate BS generic responses, so I wrote back:

Customer (Matthew Mello) - 10/22/2003 02:19 PM
Thank you for the generic response. Is this going to be looked into or are you going to think that the Deaf community is not important enough to look into this? If deafwireless can do it, I can't see why t-mobile can't do it. So far, thr danger hiptop is turning into the preferred deaf wireless communications device.​

So, this is what I get back:

Response (James) - 10/22/2003 08:31 PM
Dear Matthew Mello,

Thank you for taking the time to contact T-Mobile. As a CODA myself, it is understood that the Sidekick is the preferred communication device for Hard of Hearing and Deaf people and the community is valuable to T-Mobile. We are trying to improve features and services to accommodate the needs of the HH/Deaf community. The easiest way to have T-Mobile to improve coverage at Gallaudet University is to have everyone you know that has a T-Mobile account e-mail us stating that there is a coverage issue at the University and we can log a Service issue form. Please provide the following information.

· Exact location with major cross streets
· Time of day
· The number you were attempting to dial from your phone, or the number you were receiving a call from.
· Signal strength on the handset
· Has problem occurred in this area before?
· Has the phone ever worked in this area?
· How long has the problem been occurring?

This information helps us plan where and when to add towers to our system. You probably won't see overnight improvement, but we are listening, and the information you provide us is extremely helpful for future planning.

If you have any other comments, questions, or concerns, please feel free to contact us.

Thank you for choosing T-Mobile.
Sincerely,
T-Mobile USA, Inc.
James
Customer Care Specialist​

Wow, I got someone who will listen to our concerns (even though I am hearing). So, I think ever Sidekick owner should invest a lil time so that we all get better signals at Gally.

BTW, CLICK THIS LINK TO EMAIL T-MOBILE
 
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Ohh, nifty!! I am proud of you to step forward like that. The good question, now, is "Are other Deafies going to fill out a service issue form??"
 
WTG matty im sure many deafies WILL appericate ur time and effort MUCH kudos for ur work like this!
 
I feel sorry for young deaf who are not awared about TTY which is more important than e-mail or instant message.
 
illustrator said:
I feel sorry for young deaf who are not awared about TTY which is more important than e-mail or instant message.
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oh puh-lease... sidekick is also a cell phone and they can get a portable tty and plug it from sidekick and dial the relay number and tada you have TTY.. that's simple :)
 
yeah, there is problem with sidekick. With headset, it will not work on Ultratec or AmericanPhone. It only work on Krown TDD. Interest, huh? I notice there are too many Ultractec TDD. That's problem.
 
illustator I can understand yr perspective of this, but think of this, DO u know that our phone bills are always low because we use the computer more often, do u also know that we don't use the tty on the pagers for a reason?? i had a tty to tty text messaging for 911 status and that didn't work jackshit, reason? cuz all or some pagers do a * one way call* then hang up, which is ridculous, I for one would support all pagers having a tty phone installed into all pagers under the ada law but u know some pagers like * blackberry, PDA and some other features* do have tty accesiblity reasons why? using the website like nexttel online ip relay for emergencies, when we don't have a phone itself, or if we're out and stranded, but have some areas of air time where we can call the tow company, and if there's an emergency like an accident and we're able to call then all we have to do is use the non emergency phone line ( the local police) unless severe injuries are involved then by all means calling 911 as well... there are plenty of means to use a *tty* cuz now days no one is using the tty itself anymore we're using today's techonlogies without ever logging off or using any chances of connecting on a one line phone for those who can't afford to get DSL or ADSL or ISP.... some are frugal on thier moneies whilist others aren't so keep that in thought and now don't start flaming abt the aren't part, I had a choice to splurge for a dsl and decided to wait til another time cuz right now two priorities are myself as a person and my puppy who needs food water and shelter and i too also need to pay bills too, so thats in itself a first priority, whilist having techonlgies to help us in our daily life.... I don't use the net all day i do have other things to do yes... but i don't need my old tty to call long distance and rack up phone bills to for example 700 bucks no way!

So like what matty did he did a great job and he did proper methods and i know there are other ways to contact poeple via phones ( ie ONLINE PHONE CALLS) not just e mails and IMS....
 
illustrator said:
yeah, there is problem with sidekick. With headset, it will not work on Ultratec or AmericanPhone. It only work on Krown TDD. Interest, huh? I notice there are too many Ultractec TDD. That's problem.
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that doesn't matter what the brand name is, as long as it does work....
 
javapride said:
that doesn't matter what the brand name is, as long as it does work....
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no, it's not! You can test on sidekick with three different brand. you will find very interest.

I happen work for Krown Manufacturing, Inc.
 
like i said I don't care what tty works what brand name it works on, as long as it works for me then so be it, and it basically is a moot point anyhow, ur gonna be decisive on ur own brand name so thats ur plm not mine, I rather use the basics not the fancy shamcy but if its the only ones that works then so be it, i rather be able to communicate if im out of the house. Enuff said....

TESTING SIDEKICK ON THREE DIFFERENT BRANDS, SO WHAT AS LONG AS ONE TTY WORKS THATS BETTER THAN NOTHING So stop ur whining abt the tty plms.... be grateful for matty actually communicating with poeple when that was unexpected!
 
javapride said:
like i said I don't care what tty works what brand name it works on, as long as it works for me then so be it, and it basically is a moot point anyhow, ur gonna be decisive on ur own brand name so thats ur plm not mine, I rather use the basics not the fancy shamcy but if its the only ones that works then so be it, i rather be able to communicate if im out of the house. Enuff said....

TESTING SIDEKICK ON THREE DIFFERENT BRANDS, SO WHAT AS LONG AS ONE TTY WORKS THATS BETTER THAN NOTHING So stop ur whining abt the tty plms.... be grateful for matty actually communicating with poeple when that was unexpected!
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I don't think you understand me. Maybe I am not make it clear.

I am saying that Krown is the low amount of owners in the nation. Nobody know that sidekick is only actually work on Krown TTY. Any other cell phone does work on any TDD. That's big bad adventage for sidekick when I am refer to Travis, not you, javapride!
 
IM entitled to making an opioion So u can't tell me whos not talking to who! .... cuz this is a public forum and for travis, HE knows what works best or not... And i know whatr works best or not if krown is lowest in selling the ttys then maybe its cuz..... bad adveristment or just plain a tty that doesn't meet thier needs thats just an opioion OK ?? So let it go u said ur peice i said mine travis said his ok?? thanks!
 
Thank you mamakatziechickie and java.

Illustrator, I did not post this message to talk about the roles of TTY's in the life of Deaf youths. If you want to talk about it, please start another thread with that topic. I started this topic to get sidekick owners who attend gallaudet to write to T-Mobile and tell them that reception is not the greatest at Gally. For example, I was in Krug, and I kept losing signal once in a while. Signals in the cafe are worst, all depends on where you sit. And, last time I was in KCC, I had the big fat X. Gallaudet has to have the biggest concentration of Sidekick users in the country, and I feel that if we write to T-Mobile, hopefully, they will see the demand and reward us with new antennas on campus. So, if you know someone from Gally, fwd them the link to this, and have them write to T-Mobile. The more people that does it, the better the chance we will have.

FYI, I added the link to email T-Mobile on my 1st post.
 
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javapride said:
IM entitled to making an opioion So u can't tell me whos not talking to who! .... cuz this is a public forum and for travis, HE knows what works best or not... And i know whatr works best or not if krown is lowest in selling the ttys then maybe its cuz..... bad adveristment or just plain a tty that doesn't meet thier needs thats just an opioion OK ?? So let it go u said ur peice i said mine travis said his ok?? thanks!
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:( okay
 
illustrator said:
:( okay
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illustrator -- u will be fine and ofc u are allowed to have ur own comments posted on the boards and dont worry :D

Prostock -- ur emails u have posted here in this thread is VERY well worded -- WTG and hopefully the Gally kids who has their sidekick would be able to have better signal coverages on campus :D :thumb: Prostock!
 
Thx Fly. Remember, pass it on to your friends.

Also, NTID'ers, how is reception up there? I bet NTID is the 2nd most concentrated use of sidekicks. We can do the same thing for there if signals are a problem there.
 
This is a bit off topic- but hey some phones dont work in some places......
when I had verizon, it worked in school but not in the bay. but now i have AT&T it doesnt work on campus and works in bay perfectly.....so basically its a give and take, you have to figure which is more important......its nice now that I cant get it on campus cuz they cant bug me in class lol
 
Travis said:
oh puh-lease... sidekick is also a cell phone and they can get a portable tty and plug it from sidekick and dial the relay number and tada you have TTY.. that's simple :)
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if want to make direct call from TTY to TTY costs MORE $59 for the year. but relay service is FREE that's all I got info from hiptop forums when I asked some1 i was like huh? forget it lol I prefer AIM and emails and www that's it ;)
 
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