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http://consumerist.com/2015/03/10/usps-apologizes-to-deaf-woman-after-she-says-worker-refused-to-communicate-with-her-by-writing/ Ah the Post Office! Almost as bad the DMV but not quite as bad. As someone who can hear I am not surprised by this. Sadly we can't hear both sides to what happened...

http://www.the-magicbox.com/forums/showthread.php?t=18267 It's an old thread but still rings true. Had another bad rally call. It wasn't the customer that was being rude since I've had this client before and we typically have small talk and the person likes I know what they want when they...

Hi guys! This is my first real thread here. I have been posting and lurking around here for a couple weeks now. Just to explain who I am... I am in the customer service field so I often am on the other end of those as some of the industry would call it 'dreaded' relay calls. So I am curious...