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#61 (permalink) | |||||
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Granny Terp
![]() Join Date: Jun 2004
Location: South Carolina
Posts: 39,155
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I have some students who prefer to socialize with other students rather than an old fogey terp anyway. There is especially one young man who does quite well with "the ladies" thru note writing, and I know he doesn't want a third-wheel present.If a Deaf student or one of their friends specifically requests my presence and interpreting during a break or after class, then of course, I'll stay. |
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#62 (permalink) | |
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Sussi *7.7.86 - 18.6.09*
![]() Join Date: Jan 2004
Location: Germany
Posts: 31,038
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Of course deaf customer! Itīs her/him who cancelled appointment in last minute, not lawyer, doctors, etc. Lawyer, doctors, etc didnīt ask to cancel in last minute but deaf client. Interpreter send the bill to deaf client, not lawyer, doctor, etc. because deaf client choose to cancel in last minute in first place. Donīt Agency made the rule for Interpreter and Deaf clients in your country? Here in Germany yes... Interpreter cost: Agency pay everything for us. Public Health Insurance pay for us when thereīre important appointment, etc. Employer pay for their employee at work place. Church pay for wedding, communion, funeral, etc. Court pay for criminals, divorce, etc. Deaf Clients are responsible to cover the cost for loss including interpreter cost if they doesnīt attend ANY appointments where Interpreter are present. Plus penatly fine for not attend at court room. We know and respect Agencyīs rule. If I cancel in last minute is my own fault. If I cancel my appointment then I have to inform Agency or Interpreter within 24 hours before appointment. After 24 hours, I have to responsible with Interpreter cost. We need to prove them that itīs an emergency why we cancel after 24 hours...then okay. Interpreter wait up to 30 minutes then leave and send the bill to deaf client, not Agency, Public Health Insurance, Employer, etc. Itīs okay when deaf client inform Interpreter via mobile phone that they are on traffic jam... without inform, Interpreter leave after 30 minutes waiting. |
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#64 (permalink) | ||
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Crime fighter
![]() Join Date: Dec 2004
Posts: 1,440
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This is an interesting thread because I get the opportunity both to vent and also to learn. I know the interpreters at the places I work have similar experiences to mine because we're working with the same hearing and deaf clients, but it's nice to see that some of these things happen to EVERYONE. I also have a gripe about team interpreters but one of them hits too close to home just at this moment for me to post it appropriately.
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#65 (permalink) | ||||
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Granny Terp
![]() Join Date: Jun 2004
Location: South Carolina
Posts: 39,155
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If a Deaf client hires an interpreter for a non-ADA required situation (such as a personal reason), then the Deaf client would be responsible for the bill. I think you and I are using the word "agency" with different meanings. An "agency" in the U.S. means either a government office OR a private company. Interpreters work for private companies, OR government agencies (including public schools), OR themselves (freelance/private practice/self-employed), OR as sub-contractors. I work for a private company that has contracts with colleges, hospitals, government departments, etc. Doctors, schools, businesses, etc., pay the interpreter company, and then the company pays the interpreters. Weddings and funerals are handled in several different ways. Some interpreters will do the services for free as a gift to their friends. Some interpreting companies provide them as "community good will", free of charge. Some Deaf groups keep a "benevolence fund" that they all chip in for. Some churches provide the interpreters if the service is held at their church. Quote:
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#66 (permalink) |
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Registered User
Join Date: Jan 2006
Posts: 749
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Have you ever been in a situation where the client specifically discussed an issue - demonstrating that they were aware of it - then acted in a way completely contrary to that?
I was taking an East European history class this semester, and the professor was very interested to compare notes with the captioner about interpreting (she had done some interpreting during her college years in the East European countries we were studying). One of the things she specifically mentioned was the "detach and just let it flow" mentality - the impossibility of interpreting and also participating in the conversation at the same time. Then she goes ahead and tried to get the captioner to participate in the class while also captioning ... |
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#67 (permalink) | |
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Registered User
Join Date: Sep 2004
Location: Somewhere
Posts: 444
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~Ayala~ "Most English-speaking people...will admit that cellar door is 'beautiful', especially if dissociated from its sense (and from its spelling). More beautiful than, say, sky, and far more beautiful than beautiful. Well then, in Welsh for me cellar doors are extraordinarily frequent, and moving to the higher dimension, the words in which there is pleasure in the contemplation of the association of form and sense are abundant." |
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#68 (permalink) |
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Registered User
Join Date: Sep 2004
Location: Somewhere
Posts: 444
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2 more things I thought of:
1. When the students I interpret for get mad at me because they're getting in trouble with the teacher. Hey, it's not my fault you're talking while you're supposed to be working! 2. When students take advantage of the fact that some of their teachers don't know enough sign to catch when they're being insulted. I have one student in particular who likes to say nasty things behind his teachers' backs, and it drives me absolutely batty. I politely told him today that if he signed, "Shut up, old woman" again, I was going to voice it. He stopped after that.* *I should mention that I have a somewhat unique situation where I'm not just an interpreter, but also a TA, advisor, youth worker, etc. I work in a treatment facility, so I don't get to have the "go in, interpret, don't share your input" role.
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~Ayala~ "Most English-speaking people...will admit that cellar door is 'beautiful', especially if dissociated from its sense (and from its spelling). More beautiful than, say, sky, and far more beautiful than beautiful. Well then, in Welsh for me cellar doors are extraordinarily frequent, and moving to the higher dimension, the words in which there is pleasure in the contemplation of the association of form and sense are abundant." |
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#69 (permalink) | |
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Crime fighter
![]() Join Date: Dec 2004
Posts: 1,440
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(That may sound disingenuous, because obviously both I know and the student knows he doesn't want me to say out loud "Boy this teacher just goes on forever with her boring stories," but honestly I've had it happen more than once that a teacher will ask a question of the class, the deaf student will sign what seems like a response to me, I'll voice it and then the student goes "No no no, don't interpret THAT!" Well, how am I supposed to know?) I think we interpreters often tend to lean towards the deaf clients' side because of the inherent power difference, but there's a point where it really isn't fair to interpret everything voiced into sign but not interpret what's signed into voice, especially if a student is knowingly taking advantage of the situation. |
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#70 (permalink) | |||||
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Sussi *7.7.86 - 18.6.09*
![]() Join Date: Jan 2004
Location: Germany
Posts: 31,038
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Deaf clients can cancel in last minutes many times whatever they like and don't care because they don't pay... wow! I feel bad for doctors, school, etc. for pay Interpreter fee where deaf client never turn up. Interesting... I understand now why some of deafies complaint in their threads about doctors etc for not like to have them as patients because of pay Interpret fee etc. I was like until I see the sense and don't blame the doctors for that after bad experience for being let down by deaf clients and have to pay their absence... It look like that your company don't have rule to treat deaf and hearing clients including interpreter fair... It shows me that your private company don't care about hearing clients but take deaf client's side. Quote:
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None of taxpayers are complaint about this because they understand and see the sense why we need Agency for Interpreters. Quote:
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Interesting! You find it stress but self-employ Interpreters did not complaint about this... It's not much work for them to do. Simple is: Send the bill to Agency, companies, Insurances, court, deaf clients etc... via email or mail to inform them how long they interpret, how many km, etc. It's not work hard to do... Agency only do is make rule and treat hearing and deaf clients fair, transfer money to Interpreter's account within 14 days after receive the bill, phone call from hearing clients and fax or email from deaf clients for apply Interpreter. Accord Agency's Rule: We obligate to transfer amount to Interpreter's account within 14 days or less after receive the bill. After 14 days, then we have to pay interest on the amount... They make business with hearing clients via phone and hire Interpreter fee for hearing clients... Hearing clients informed Agency about deaf client's absence and reason etc... Agency inform deaf client in writing the reason why they did not attend their appointments... If deaf clients cancel for no reason then they are responsible with the bill, not hearing clients who hire Interpreter. Many hearing clients respect deaf client's wish for pick which Interpreters before contact Agency for Interpreter.. End of Annual in October, Agency deleiver the list of costs how much they spent on Interpreter fees to Mayor... Mayor deliver the list of Agencies, Organizations, etc. to Government for money... |
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#71 (permalink) | ||||||||
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Granny Terp
![]() Join Date: Jun 2004
Location: South Carolina
Posts: 39,155
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There are some state interpreting services. The range of services they provide vary from state to state. Scheduling and billing is pretty much the same system for them. The pay systems and scales are different for state interpreters. But it is still the businesses that pay for the services. Quote:
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#72 (permalink) | |
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Join Date: Dec 2005
Location: Washington DC
Posts: 1,184
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#73 (permalink) | ||
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Join Date: Dec 2005
Location: Washington DC
Posts: 1,184
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#74 (permalink) | ||
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Granny Terp
![]() Join Date: Jun 2004
Location: South Carolina
Posts: 39,155
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Hubby is self-employed (in another field), so I've seen how that works. More paperwork, advertising, dealing with regulatory agencies, seeking clients, coping with bounced checks or chasing after late payees. No back ups available, no benefits (such as insurance, paid vacations, sick leave, workman's comp, retirement plan, etc.) Just send me an assignment; I go, I do it, I get paid. Thank you. |
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#75 (permalink) | |||||||||
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Sussi *7.7.86 - 18.6.09*
![]() Join Date: Jan 2004
Location: Germany
Posts: 31,038
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Agency donīt have to know everything to 100% but they have to know why "in last minute" is a different story... If they said... emergency... okay... If no answer... just because of cold weather... then bill is their responsible. Example: I had a car accident on my way to meet Interpreter... Itīs my obigation to call Interpreter via mobile phone. If police involved in car accident... Itīs proof that I did not let Interpreter down or inform Agency that Iīm unfit to unable to attend at school meeting with Interpreter... No problem... Sometimes they demand sick certifates BECAUSE they pay my absence to Interpreters. Agency donīt like to waste their money on clientīs absence... I have to give Agency right about this because deaf clients should not play on Agency or Interpreter because they know Agency pay for them... If I want Interpreter then I apply at Agency and let them know where and which place, offices, appointment, which Interpreter etc... Agency order Interpreter for me. If Agreement Contract at hosiptail, then I apply Agency to give me my wish Interpreter then contact my public health insurance about money... |
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#76 (permalink) | |
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Sussi *7.7.86 - 18.6.09*
![]() Join Date: Jan 2004
Location: Germany
Posts: 31,038
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Being self-employ Interpreter are more easier because deafies apply for Interpreters EVERYDAY..... |
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#77 (permalink) | |
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Join Date: Dec 2005
Location: Washington DC
Posts: 1,184
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#78 (permalink) | ||||||
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Granny Terp
![]() Join Date: Jun 2004
Location: South Carolina
Posts: 39,155
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There is no contractual agreement between the Deaf consumer and the doctor/lawyer. Nor is there any agreement between the the Deaf consumer and the interpreting service. Therefore, the doctor/lawyer is legally obligated (responsible) for the fee. Quote:
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#79 (permalink) | ||||||||
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Sussi *7.7.86 - 18.6.09*
![]() Join Date: Jan 2004
Location: Germany
Posts: 31,038
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![]() They don't care what deaf clients did to hearing client pain wrong (in last minute absence, etc.) I'm glad to have more rights and less stress here in Germany. |
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#80 (permalink) |
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Guest
Posts: n/a
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WONDERFUL question!
I have a wish list for deaf clients using VRS!
-if your video quality sucks, please realize I cannot interpret for you when I can't see you. Don't say "oh, short call!!" If i had to strain to understand that, I'm never going to be able to do your call. I sit here for up to 10 hours a day. Bad video is a BIG strain on the eyes, and it adds up. Please understand this. -I wish people would not rock back and forth (in rocking chairs or whatever) It messes with the video quality and it messes with my eyes. -Please do not say the same word repeatedly until you see me mouth it. I am waiting for the rest of your sentence. -Please realize that different areas have different signs. It does not mean the interpreter is wrong. He/she will try to the best of their ability to use your local signs. -Please don't tell me how to do my job. I've had a person or two say "how many rings was that?" I do not count them. For each ring I hear, I will sign "ring." I've had someone tell me "It is required for you to count the rings. It is <insert company's name> policy. You have to count them" No. I don't. A hearing person does not know how many times the phone is ringing unless they count them. -Please do not ask a question to the hearing person then look away. You are missing their answer. If you do, that is fine, but don't get mad at the interpreter because you missed it. -Please do NOT expect me to retain information and tell you when you finally decide to look back at me. -When automatic recordings are on the phone (pick 1, 2, 3, 4, etc.) PAY attention! Don't look back at me and say "what?" A hearing person does not get to have the machine repeat for them. -When you have to pick 1, 2, 3, 4, please try to remember what number to pick. When I name off "push 1 for tech support, press 2 for billing, press 3 for sales.." etc, and at the end of 9 different numbers you say "billing." it doesn't help me. I don't know which number went with which department. -If you decide to stuff your face with food while using VRS, chewing with your mouth open, I'm going to interpret using my voice like I'm eating and chewing sloppily, too. Just like I will tell you that the hearing person is eating and talking with a mouth full. -If you are testing your VP, please just tell me. Don't have me call someone who's standing 3 feet away from you and pretend to have a conversation with them. I can tell. -Please realize if I look like I have an attitude, ITS NOT ME. It is the hearing person you are talking to. Do not threaten to report me, call my boss, fire me, sue me, whatever. All this means is I'm doing a darn good job interpreting. -If you are drunk, stoned, whatever, that's great. Do not hit on the interpreter. Do not tell me I have nice boobs. Even if you're sober, please have respect. -Do not try to be sneaky and take pictures of the interpreter. Let me do my job, and please finish your phone call. -When you ask me personal information, where I'm from, if my parents are deaf, etc. Do not get mad that I politely say "I'm sorry I'm not allowed to give out personal information." Don't say "other interpreters did, it's ok!" I'm glad they did, however I like my job and I'd like to keep it. -Please don't tell me I'm signing too fast and to slow down. You'll have to ask the hearing person to slow down. I'm signing as fast as they talk. I can't lag too much, again, I'm not going to retain information. Even If I wanted to. Ok i'm out of here!! There's a million others, but I can't think. :-D |
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#81 (permalink) |
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It's not letting me edit my post, so I wanted to add:
-When an interpreter stops and asks you for clarification, especially when you use a name sign, and we ask you to spell it, do not treat us as if we're stupid. We don't know everyone in the entire world, and we especially do not know their name signs. There are many signs or things you don't understand, and we explain them to you without so much as a flinch. Please have the same respect for us. -You know how when we or the hearing person gives you a phone number or an account number, we/they do it slowly so you can write it? Please have the same respect for us. Do not sign a number so incredibly fast that nobody except you understood it, and then get pissed because we/the hearing person asks you to repeat it. We take the time to help you understand things you missed, or write things down; please do the same, as we have to type them into the computer, and so does the hearing customer service representative who is looking for your account. -Please sit a little closer than 300 feet away from the camera. -Please sit a little farther away than two inches from the camera. -Please use the option on your videophone so you can view yourself. It's hard to interpret for someone who has the camera focused on half of their body with their head cut off. *sigh* |
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#82 (permalink) |
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Registered User
Join Date: May 2006
Posts: 194
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Wow, vrsterp. That is a very comprehensive list of all the things that I wish VRS users knew. We're interpreters, not mind readers. I'd just like to add one thing.
-Don't put your VP facing a window then stand in front of the window and expect me to interpret your call. If I can't see you, I'm going to ask you to fix your VP and call back. |
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#83 (permalink) | ||
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Registered User
Join Date: Dec 2005
Location: Washington DC
Posts: 1,184
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#84 (permalink) | |
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Granny Terp
![]() Join Date: Jun 2004
Location: South Carolina
Posts: 39,155
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We get quite a few "transplanted" Deafies in our area, and they expect all their regional signs and name signs to transfer with them. I get that "what's-the-matter-with-you?" look when I don't instantly recognize someone's local sign name or abbreviation from another state. |
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#86 (permalink) |
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Registered User
Join Date: Sep 2004
Location: Somewhere
Posts: 444
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I interpret for two boys, ages 15 and 16, who sign like boys at that age talk: A series of semi-coherant "mumbles," incomplete sentences/thoughts, etc. This is hard enough to voice when your hands are free. Please don't hold a pencil in one hand and a piece of paper in the other, then get upset when I can't figure out what you're saying. It's like a hearing person talking with a pen in their mouth.
__________________
~Ayala~ "Most English-speaking people...will admit that cellar door is 'beautiful', especially if dissociated from its sense (and from its spelling). More beautiful than, say, sky, and far more beautiful than beautiful. Well then, in Welsh for me cellar doors are extraordinarily frequent, and moving to the higher dimension, the words in which there is pleasure in the contemplation of the association of form and sense are abundant." |
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#87 (permalink) | |
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Registered User
Join Date: Dec 2005
Location: Washington DC
Posts: 1,184
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#88 (permalink) |
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Registered User
Join Date: May 2006
Location: Utah, USA
Posts: 16
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I only have 20 minutes left on my lunch break, so I haven't read every single post...but while skimming through, I noticed that a big complaint was "ask them such and such", rather than just asking directly. I can understand why this would be frustrating, which is exactly why I'm going to try not to do it. Eventually, I plan on being a public interpreter.
But for now, I barely know ASL, and I'm going to (finally) introduce myself to a deaf member at church. Besides trying to remember all the signs I know already, if he says something I don't get, I'm going to ask our friend what he said, then reply directly back to him! Not just "oh, tell him such and such". If I don't know a reply sign, I'm gonna ask to be shown, and repeat it myself... for one thing, I need the practice ;) Might turn out to be a sort of long introduction/conversation, but I figure it's polite at least! Another thought, kinda following this, is TTY-relay operators. I used to do telemarketing (desperate for money! LOL), and I had a call, and she told me to speak like I was talking to the other person directly, and more or less ignore the fact she was between us. I think that should kinda be how it is for interpreteres...just think of them like a tool, rather than a copy of the person you're actually talking to. At least that's how I see it. (not to say that interpreters aren't people...but they are a resource too!) I go back to number crunching now...yay... |
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#89 (permalink) | |
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Crime fighter
![]() Join Date: Dec 2004
Posts: 1,440
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One of the very first things we learned how to sign: "AGAIN SLOW PLEASE?" (And lord knows I haven't stopped using that one even as a professional...)
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#90 (permalink) | |
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