I used to tell relay operators, "thanks. have a nice day" years ago even to the unpleasant ones (I was able to tell whenever they weren't being friendly, etc.) Now, I usually say "Thank you or No, but thank you." I am kind of afraid I was taking up their times just to say that.
I personally miss the way the relay services used to be. My hearing grandmother does too. It would be cool if the operators we had back in the early to mid-1990's were members here at AllDeaf. They knew us by our names.
Dispatch in a police station doesn't chatter w/ the caller. :
Thanks for the information!I do not use Relay very much, only on calls that are pretty important. One was a ambulance call. that one went flawless and the situation was cleared up nicely in due time.
Operators generally do good work when going up against computer menus and so forth. Once in a while the company called, recently a mobile phone company of all things... we waited 10 minutes then transferred between two humans and the second could not be bothered to deal with it and sent Operator and i back to survey etc. We dont do surveys. A decision was made to essentially run out the existing phone and company and find another when the time comes. (We use another, better human support within limitations) One simple badly handled call by a company's own people can lose them a customer.
I do not make very many phone calls preferring old fashioned mail or in person. I have had a lifetime of phone calls, a dozen a day if not more in difficult situations related to work with much profanity. I remember one call I had picked up green peppers and beef tomatoes via airfreight 747 arrived in Kennedy airpoint cargo one afternoon. 6 pallets of the stuff. Going to Norristown PA grocery distribution. Well the beef tomatoes were under about 900 pounds of peppers on the pallet. I was prohibited from touching the cargo and figure they could not be bothered to care about the potential loss of tomatoes. I was also in my first year and still learning. (If I had that situation today I would have pulled over and restacked the stuff in addition using airride trailer)
The tomatoes were destroyed by the time they arrived next morning. Someone will have to pay for those lost tomatos. Well One payphone was to my dispatcher which developed into a second payphone call to the world trade towers which contained some people who were part of this freight. The third payphone eventually was connected to Holland where the food came from. ALL three payphones at the same time. all of them yelling with me in the middle in several languages. After a few minutes of that I hung up on all of them. They can sort it out themselves.
Ultimtaely the insurance paid the loss. Or the boss paid the cash value of the loss to keep the insurance from increasing in costs. But someone paid for a basic error. The tomatos were a loss as they were very well grown and packed perfect. Just the matter of half ton put on top of that then driven on crumbling roads on steel springs.
The one type of calls I do not do is person to person on relay. If there is any talking to be done they can come visit or I can go visit there. Alot of it is better that way in person. The Relay people dont need that difficulty.
Thinking about that particular situation it would have been a impossible for relay to be involved in. Not like that. I thought the people in the towers were pretty difficult but years later I don't worry about that anymore. Not after what happened up there.