Sussi *7.7.86 - 18.6.09*
Your kidding right?
Many bosses or owners (I am not saying all) are coward and get their secretaries or employers do dirty job, make excuses or deny the customers, etc. for them.
As what Lucia described that the Receptionist refused to make a new appointment for her and deny her to face doctor sound something fishy to me.
The Receptionist or Secretary doing their job on their bosses's behalf. The Receptionists or Secretary will get in trouble for deny to make a new apppointment without doctor's behalf if the doctor or boss found out.
I would advise Lucia to look for another doctor.
We have similar problem here as well... Our boss asked us to find any excuse for him to deal with the customers sometimes... something like that, "he is not here - you will get next appointment soon... until or cancel the appointment... Oh well... I know that we are not alone but many secretaries and Receptionists doing their job on their bosses's behalf.