I do not have VP at work, and even at home I prefer to use relay through website. I avoid making customer calls at work because I have been burned too many times with operator's refusal to admit their mistake or being lazy with my personal calls. Here is an example of the latter:
You have reached Almyra's extension. Please email her at <work email address> or call the other specialists: <names & extension numbers given>. Lisa does not take calls because she is deaf. Thank you for your understanding.
This is the message I gave internet relay operator to record on my voicemail as an extended absence greeting to block incoming callers from leaving messages on my voicemail.
I asked a co-worker to call my VM to verify greeting was recorded. She reported back that this is the message that was recorded:
please leave a message or send email to <email address given>
Can you believe it?! The operator delibrately butchered my message and defeated the purpose of keeping callers from leaving messages! My co-worker kindly offered to record my message.
I thought internet relay could be trusted to use my words exactly as worded. I wish I had recorded the operator's ID number so I could report this person. Phbt.
Do you have blind trust when it comes to interpreting or relay calls?
You have reached Almyra's extension. Please email her at <work email address> or call the other specialists: <names & extension numbers given>. Lisa does not take calls because she is deaf. Thank you for your understanding.
This is the message I gave internet relay operator to record on my voicemail as an extended absence greeting to block incoming callers from leaving messages on my voicemail.
I asked a co-worker to call my VM to verify greeting was recorded. She reported back that this is the message that was recorded:
please leave a message or send email to <email address given>
Can you believe it?! The operator delibrately butchered my message and defeated the purpose of keeping callers from leaving messages! My co-worker kindly offered to record my message.
I thought internet relay could be trusted to use my words exactly as worded. I wish I had recorded the operator's ID number so I could report this person. Phbt.
Do you have blind trust when it comes to interpreting or relay calls?