What's up with customer service?

M

Mookie

Guest
Today I went to the Starbuck unit and stood behind a few customers in front of the cashier. Not very busy at that moment, one of the coffee bartender yelled the old lady in front of me what she likes to order. She barked right back. The coffee bartender produced the right beverage and yelled at me while I was browsing the menu. Of course, I could sense but my eyes did not move. The head of the old lady moved directly to me, and she almost planned to let me know. Yet, she did not.

Finally the first customer paid and left, and the old nice lady approached the cashier. The same coffee bartender forwarded to the casher and asked me for the drink. I gestured for the paper and note. Her facial expression was a little bit shocked and quickly gave me a pen and pad.

I wrote and handed her for the order.

That's not nice to yell.
Venti.
Frapp.
Coffee.

I enjoyed observing her facial expression. :shock: :-o :Oops:
 
now that is FUNNY.. :rofl: yes i agree she got :Owned: big time and will never yell at customers again? LOL..


u should have seen my sister jo jo :rofl: back then when we all were working together in daytime at bar n restaurant anyway i was in bar washing glasses for my other sister dori cuz she was busy and didnt have time to do it.. ( i am a cook) ok.. dori was attending to the customers see what they want to order to eat.. the customers order chicken strips and baked potatoes.. dori said doint know if we have baked potatoes done yet? let me check with the cook, brb ok? customer said ok. dori went to the kitchen and asked if the baked potatoes are done or not? she SCREAMED.. I DONT HAVE THE FOOKING BAKED POTATOES DONE YET! the customers said opps i dont want baked potatoes ok.. french fries then.. i COULD hear that.. i was like Oh God.. dori was embarrassed by Jo Jo.. I was embarrassed too? the customers never came back.. LOL.. there were other customers who are faithful customers of ours .. they always tease jo jo about that with all of the stories we would talk and laugh.. lol.. so FUNNY.. hahaha.. :rofl:

that is not really nice of my sister to do that .. she oculd have been nice and said no sorry dont have any cooked yet? she was in a bad mood that day..jeez.. haha.. :ugh3:
 
WTG!! Our Starbucks near my house is very very friendly! I go there once a while and even I am gonna apply job there. :)

It happened to me...when I was in drive thru at McDonalds during rush hour. I had paper ready when I wrote it down. I handed it to the lady and she said I can't take the order. I said ok FINE I'll call the manager! She gulped! So I called 800 number and explained what happened. I never heard anything happened. :dunno: Now I learned somethign from Sweetheart's post on drive thru thread. If the cashier refused, I will not MOVE my ass forward. I'll have the manager come to me and take my phucking order! Deafs aren't dumb and have a RIGHT as hearing do!!!

Mookie said:
Today I went to the Starbuck unit and stood behind a few customers in front of the cashier. Not very busy at that moment, one of the coffee bartender yelled the old lady in front of me what she likes to order. She barked right back. The coffee bartender produced the right beverage and yelled at me while I was browsing the menu. Of course, I could sense but my eyes did not move. The head of the old lady moved directly to me, and she almost planned to let me know. Yet, she did not.

Finally the first customer paid and left, and the old nice lady approached the cashier. The same coffee bartender forwarded to the casher and asked me for the drink. I gestured for the paper and note. Her facial expression was a little bit shocked and quickly gave me a pen and pad.

I wrote and handed her for the order.

That's not nice to yell.
Venti.
Frapp.
Coffee.

I enjoyed observing her facial expression. :shock: :-o :Oops:
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