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VRI: Video Remote Interpreter. The interpreter is on a computer screen - similar to VRS: video relay service - and not actually in the room. VRS is for the telephones. This is a federally funded service that neither caller or receiver is required to pay for. VRS cannot be used in place of live interpreting or when the communication is taking place with individuals in the same room. VRI is an interpreting service is similar to live interpreting where the individuals are interacting in the same room but the interpreter is on a screen. VRI is offered by private companies and charges a fee pay for by the doctor or hospital.


In theory VRI was a great idea - interpreter available as needed and only for as long as they are needed - not the standard two hour minimum plus travel costs - so cheaper for the office.


Sadly, the reality of it is it has many problems. One problem is these are usually setup on low bandwidth guest wifi so even when it does connect properly, the image can freeze and be choppy so you miss information. Sometimes depending on how it is setup, it may be hard to see the interpreter clearly. I have also had issues where the interpreter couldn't hear the doctor - very quiet or no audio at all working. Another issue is most of the time the staff are not familiar with their equipment - do not know how to set it up or connect. At some locations I have had to show them how to use it. While I understand that for some offices deaf patients are not common, they should still have someone who gets regular training on how use it when it is needed.


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