Technology makes sign language interpreter easily available

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Texarkana Gazette: News and Classifieds From Texarkana, Texas/Arkansas

Hospital emergency rooms, businesses, law enforcement and other social and health assistance agencies are frequently confounded by an inability to communicate with a hearing-impaired or deaf person.

Representatives of those agencies now have an alternative.

The Betty and Leonard Phillips Deaf Action Center of Louisiana, in Shreveport, recognizes the difficulty of learning sign language and the seemingly eternal shortage of interpreters.

The DAC intends to enable others to communicate with their clients through the new technology of Video Remote Interpreting.

“Not only are interpreters hard to find, the fees for such services are sometimes expensive,” said DAC Executive Director David Hyland in a press release regarding VRI. The Registry of Interpreters for the Deaf, a national organization, has approached Congress about the situation.

“The Deaf Action Center, along with our partners, has established a cost-effective method of supplying interpreters with little or no waiting time with VRI. The center’s VRI program, called AccessAmerica—VRI, uses qualified/certified sign language interpreters through high-speed Internet and video conferencing.”

VRI reduces or eliminates the expense of travel—gas, lodging, meals and time it takes to travel to rural Louisiana and across the country, Hyland said.

The VRI system of interpretation and communication also meets the standards applicable to the Americans with Disabilities Act.

AccessAmerica is for deaf and hearing-impaired individuals who are in the same location to more easily conduct conversations through a remote interpreter. Appointments to schedule the service can be made in advance. Video conferencing options are more appropriate for lengthy or detailed discussions.

VRI services are available around the clock seven days a week. Schools, corporations, financial institutions, vocational and rehabilitative centers and hospital medical personnel can now provide a more positive experience for all parties involved.

VRI services are available around the clock seven days a week. Schools, corporations, financial institutions, vocational and rehabilitative centers and hospital medical personnel can now provide a more positive experience for all parties involved.

The DAC has been providing support, education and interpretive assistance to the public since its founding by the National Theatre for the Deaf in 1982. The center promoted the independence of the deaf, the hard of hearing and the multi-handicapped deaf.

To take advantage of AccessAmerica-VRI, interested consumers should contact Remote Interpreting Director Monique Champagne at the Betty and Leonard Phillips Deaf Action Center at 318-425-7781, ext. 208.
 
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