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http://news.tmcnet.com/news/2005/nov/1205400.htm
Verizon has awarded a three-year contract to Sprint to provide Telecommunications Relay Services (TRS) for deaf and hearing or speech-impaired customers in Delaware.
According to a press release, Sprint will replace AT&T as Delaware's official provider of TRS as of Dec. 31.
Sprint Relay Service involves a relay operator serving as an intermediary for phone calls between a person who is deaf, hard of hearing or has a speech disability and a hearing party. The TRS operator reads the conversation typed by the relay user and relays the hearing person's spoken response by typing back to the deaf user.
Teletypewriters (TTY) and telecommunications devices for the deaf (TTD) have proven both useful and easy to use, and allow people who are deaf, hard of hearing, deaf-blind or have a speech disability to communicate independently, thus enriching their lives. The use of TTY/TDD devices allows the user to communicate freely with friends, loved ones, business associates and service providers so they can participate in daily life.
Sprint Relay Services also include CapTel Relay Service (which captures voice signals and translates them into text captions on a CapTel phone); Relay Online (a free service which combines traditional relay service with the ease of the Internet); Relay Conference Captioning (a service that combines real-time captioning and voice relay service to provide conference calls for deaf and hard of hearing people); Relay Wireless (which allows users to connect to Sprint Relay Online using wireless devices) and Video Relay Service (which allows users to communicate via a Web camera and computer or videophone and television).
"Verizon makes every effort to provide telecommunications accessibility for all of our customers," said William R. Allan, president of Verizon Delaware.
Rich Pelletier, dean of students at the Delaware School for the Deaf, said "Relay service promotes inclusiveness by facilitating affordable access to telecommunications services, and this is a very important quality of life issue today."
Delaware residents can access the new Sprint relay service by dialing 711 or one of several toll-free numbers.
Delaware joins 31 states – as well as Puerto Rico, New Zealand and the federal government - which also benefit from Sprint Relay services.
"For more than 15 years, Sprint has been committed to ensuring the deaf and hard-of-hearing community has access to reliable, easy-to-use communication services and technologies," said Mike Ligas, director of Sprint Relay. "We're thrilled to be able to extend our expertise and enhanced Relay Services to Delaware residents and provide more choice and flexibility for all residents' communications needs."
Sprint Relay is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or call length.
For more information, visit www.sprintrelay.com.
Verizon has awarded a three-year contract to Sprint to provide Telecommunications Relay Services (TRS) for deaf and hearing or speech-impaired customers in Delaware.
According to a press release, Sprint will replace AT&T as Delaware's official provider of TRS as of Dec. 31.
Sprint Relay Service involves a relay operator serving as an intermediary for phone calls between a person who is deaf, hard of hearing or has a speech disability and a hearing party. The TRS operator reads the conversation typed by the relay user and relays the hearing person's spoken response by typing back to the deaf user.
Teletypewriters (TTY) and telecommunications devices for the deaf (TTD) have proven both useful and easy to use, and allow people who are deaf, hard of hearing, deaf-blind or have a speech disability to communicate independently, thus enriching their lives. The use of TTY/TDD devices allows the user to communicate freely with friends, loved ones, business associates and service providers so they can participate in daily life.
Sprint Relay Services also include CapTel Relay Service (which captures voice signals and translates them into text captions on a CapTel phone); Relay Online (a free service which combines traditional relay service with the ease of the Internet); Relay Conference Captioning (a service that combines real-time captioning and voice relay service to provide conference calls for deaf and hard of hearing people); Relay Wireless (which allows users to connect to Sprint Relay Online using wireless devices) and Video Relay Service (which allows users to communicate via a Web camera and computer or videophone and television).
"Verizon makes every effort to provide telecommunications accessibility for all of our customers," said William R. Allan, president of Verizon Delaware.
Rich Pelletier, dean of students at the Delaware School for the Deaf, said "Relay service promotes inclusiveness by facilitating affordable access to telecommunications services, and this is a very important quality of life issue today."
Delaware residents can access the new Sprint relay service by dialing 711 or one of several toll-free numbers.
Delaware joins 31 states – as well as Puerto Rico, New Zealand and the federal government - which also benefit from Sprint Relay services.
"For more than 15 years, Sprint has been committed to ensuring the deaf and hard-of-hearing community has access to reliable, easy-to-use communication services and technologies," said Mike Ligas, director of Sprint Relay. "We're thrilled to be able to extend our expertise and enhanced Relay Services to Delaware residents and provide more choice and flexibility for all residents' communications needs."
Sprint Relay is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or call length.
For more information, visit www.sprintrelay.com.