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Sorenson Communications Adds New Call Waiting Feature for VP-200 Videophone Users
Sorenson Communications™, the nation’s leading provider of Video Relay Services (VRS) for the deaf and hard-of-hearing who use American Sign Language (ASL) to communicate, today announced it now provides a newly released Call Waiting feature for users of its innovative Sorenson VP-200® videophone. Call Waiting gives deaf and hard-of-hearing VP-200 videophone users notification of a second incoming call and the option to respond to it, an important telephone function the hearing world has enjoyed for years. The VP-200 is the first and only videophone designed for deaf and hard-of-hearing individuals who use ASL to incorporate this feature.
Sorenson Communications’ videophones and Video Relay Service (VRS) have revolutionized business and personal communication for deaf and hard-of-hearing individuals. Using a Sorenson videophone that is connected to a standard TV and high-speed Internet connection, a deaf or hard-of-hearing individual can sign directly to a Sorenson VRS interpreter who then relays the call to any hearing person with a telephone.
The new Call Waiting function gives a VP-200 videophone user who is already in a videophone call, a visual notification on the TV screen when a second call comes in. The videophone user can opt to put the first caller on hold, switch to the second call, and quickly make arrangements for calling back. Or, the VP-200 videophone user can ignore the incoming call and send a message to the second caller that he/she is not available. The Call Waiting feature works only on a VP-200 videophone and supports incoming calls placed with either a Sorenson VP-100® or Sorenson VP-200 videophone.
“Telecommunication is a vital and empowering part of daily life for everyone. Sorenson Communications is striving to add equivalent functionality to the VP-200 videophone to better serve the deaf and hard-of-hearing community,” says Pat Nola, president and CEO of Sorenson Communications.
“The new Call Waiting feature lets me know there is someone else trying to contact me. I like knowing that another call is coming in. I have the choice to put the first person on hold to find out what the second caller wants. Call Waiting allows me to be in control, which gives me a much higher level of independence. It’s phenomenal!” notes Jane Lessard, of Fresno, CA.
Because videophone calls often involve an ASL interpreter as well as two calling parties, special etiquette is observed with the new Call Waiting feature. If a Sorenson VP-200 videophone user is engaged in a call with a VRS interpreter and is notified by Call Waiting that a new call is coming in, the user should put the current, or first, call on hold only for a few seconds, just long enough to tell the new, second caller their call will be returned as soon as the interpreter-assisted one is terminated.
The newly released Call Waiting feature on the Sorenson VP-200 makes the videophone with the VRS service the most functionally equivalent communication service for deaf and hard-of-hearing individuals whose first language is ASL, allowing them to more effectively manage personal and professional telecommunication.
Sorenson Communications™, the nation’s leading provider of Video Relay Services (VRS) for the deaf and hard-of-hearing who use American Sign Language (ASL) to communicate, today announced it now provides a newly released Call Waiting feature for users of its innovative Sorenson VP-200® videophone. Call Waiting gives deaf and hard-of-hearing VP-200 videophone users notification of a second incoming call and the option to respond to it, an important telephone function the hearing world has enjoyed for years. The VP-200 is the first and only videophone designed for deaf and hard-of-hearing individuals who use ASL to incorporate this feature.
Sorenson Communications’ videophones and Video Relay Service (VRS) have revolutionized business and personal communication for deaf and hard-of-hearing individuals. Using a Sorenson videophone that is connected to a standard TV and high-speed Internet connection, a deaf or hard-of-hearing individual can sign directly to a Sorenson VRS interpreter who then relays the call to any hearing person with a telephone.
The new Call Waiting function gives a VP-200 videophone user who is already in a videophone call, a visual notification on the TV screen when a second call comes in. The videophone user can opt to put the first caller on hold, switch to the second call, and quickly make arrangements for calling back. Or, the VP-200 videophone user can ignore the incoming call and send a message to the second caller that he/she is not available. The Call Waiting feature works only on a VP-200 videophone and supports incoming calls placed with either a Sorenson VP-100® or Sorenson VP-200 videophone.
“Telecommunication is a vital and empowering part of daily life for everyone. Sorenson Communications is striving to add equivalent functionality to the VP-200 videophone to better serve the deaf and hard-of-hearing community,” says Pat Nola, president and CEO of Sorenson Communications.
“The new Call Waiting feature lets me know there is someone else trying to contact me. I like knowing that another call is coming in. I have the choice to put the first person on hold to find out what the second caller wants. Call Waiting allows me to be in control, which gives me a much higher level of independence. It’s phenomenal!” notes Jane Lessard, of Fresno, CA.
Because videophone calls often involve an ASL interpreter as well as two calling parties, special etiquette is observed with the new Call Waiting feature. If a Sorenson VP-200 videophone user is engaged in a call with a VRS interpreter and is notified by Call Waiting that a new call is coming in, the user should put the current, or first, call on hold only for a few seconds, just long enough to tell the new, second caller their call will be returned as soon as the interpreter-assisted one is terminated.
The newly released Call Waiting feature on the Sorenson VP-200 makes the videophone with the VRS service the most functionally equivalent communication service for deaf and hard-of-hearing individuals whose first language is ASL, allowing them to more effectively manage personal and professional telecommunication.