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Mumbai cops launch SMS service for deaf and mute : Mumbai, deaf and mute, police, SMS from Mumbai
Twenty seven-year-old Smita Patel has been able to get around her hearing impairment, and is now a teacher. She lives a normal life, but there's one thing that’s still out of bounds for her. Smita in unable to dial 100 in case of an emergency as she can only understand speech face to face.
But from August 15, the Mumbai police have launched a special SMS service, where deaf and mute people can SMS their complaints.
“I can't talk on the phone, but I can SMS easily,” says Smita.
The idea for the service came about when a deaf and mute group approached the police for this service.
“We have started this service for deaf and mute people where they can SMS their complaints instead of calling in,” says Joint Commissioner of Police, Hemant Karkare.
The service will work out of Mumbai’s central control room, which is one of five.
Once a person sends his complaint here, an officer will then contact the nearest police station or wireless van, and dispatch help. He would also SMS a reply to the complainant telling them help is on the way. The phone is connected to the police's computerised complaint logging system.
“I find it difficult to call. I prefer to SMS,” says a computer teacher, Abha Mehta.
The number for the service is 9320200100, and like 100, its available 24 hours a day and if successful, the police will consider expanding the service.
Twenty seven-year-old Smita Patel has been able to get around her hearing impairment, and is now a teacher. She lives a normal life, but there's one thing that’s still out of bounds for her. Smita in unable to dial 100 in case of an emergency as she can only understand speech face to face.
But from August 15, the Mumbai police have launched a special SMS service, where deaf and mute people can SMS their complaints.
“I can't talk on the phone, but I can SMS easily,” says Smita.
The idea for the service came about when a deaf and mute group approached the police for this service.
“We have started this service for deaf and mute people where they can SMS their complaints instead of calling in,” says Joint Commissioner of Police, Hemant Karkare.
The service will work out of Mumbai’s central control room, which is one of five.
Once a person sends his complaint here, an officer will then contact the nearest police station or wireless van, and dispatch help. He would also SMS a reply to the complainant telling them help is on the way. The phone is connected to the police's computerised complaint logging system.
“I find it difficult to call. I prefer to SMS,” says a computer teacher, Abha Mehta.
The number for the service is 9320200100, and like 100, its available 24 hours a day and if successful, the police will consider expanding the service.