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Longlevens grandmother died in hospital | Gloucestershire news
GRANDMOTHER Megan Davis was not given the proper treatment as a deaf patient before her death in hospital, according to her daughter.
Now Heather Donovan is joining a national campaign for better care for hearing impaired patients.
Mrs Davis, 83, of Longlevens, died six weeks after a bowel operation at Gloucestershire Royal Hospital a year ago.
This week, the Patients' Association has published a report into the state of patient care. Heather Donovan has come forward as part of its campaign.
"I want to try to change the way patients with hearing aids are treated for the whole country," she said.
She is due to meet Gloucestershire Hospitals NHS Foundation Trust officials next month to discuss concerns she raised over her mother's care at Gloucestershire Royal.
Mrs Donovan believes many of these issues stem from her mother's deafness.
She said her hearing aids were not always replaced properly after her temperature was taken, and claimed some staff did not know she was deaf.
During six weeks in GRH, Mrs Donovan said there were problems with how her mother was fed, how her saline drip worked and with her records.
She contracted pneumonia and, not long before she died, Mrs Donovan claimed morphine was administered by a nurse wearing gloves he had just used to empty an overflowing urine bag.
"My mum deserved better than this," she said. "If they could just use the old-fashioned thermometers for hearing impaired patients, and perhaps give those patients wristbands so staff know."
Trust chief executive, Frank Harsent, said: "We were very sorry to read about the experiences of Mrs Davis while in our care and offer our sincere condolences to her family.
"Some of these concerns were raised in a letter to the trust written by Mrs Davis' daughter earlier this year, to which we responded, offering to investigate them fully.
"The full details, including Mrs Davis' name, were not provided, which meant the trust was unable to move forward with an investigation at that time. However, the general areas of concern raised by Mrs Davis' daughter have influenced improvements in services on surgical wards and informed our patient experience strategy.
"We take issues such as these very seriously and investigate them thoroughly when they are raised with us.
"Now we are aware of the patient's identity, we will be investigating all aspects of her care to learn and to improve the care of patients overall."
Listen to patients, Speak up for change is a collection of 17 first-hand accounts of hospital care of older patients from across the NHS, published by the association this week.
Chief executive, Katherine Murphy, said: "Surely the essentials of nursing care are what every patient deserves and should get? The NHS should get this right all of the time."
GRANDMOTHER Megan Davis was not given the proper treatment as a deaf patient before her death in hospital, according to her daughter.
Now Heather Donovan is joining a national campaign for better care for hearing impaired patients.
Mrs Davis, 83, of Longlevens, died six weeks after a bowel operation at Gloucestershire Royal Hospital a year ago.
This week, the Patients' Association has published a report into the state of patient care. Heather Donovan has come forward as part of its campaign.
"I want to try to change the way patients with hearing aids are treated for the whole country," she said.
She is due to meet Gloucestershire Hospitals NHS Foundation Trust officials next month to discuss concerns she raised over her mother's care at Gloucestershire Royal.
Mrs Donovan believes many of these issues stem from her mother's deafness.
She said her hearing aids were not always replaced properly after her temperature was taken, and claimed some staff did not know she was deaf.
During six weeks in GRH, Mrs Donovan said there were problems with how her mother was fed, how her saline drip worked and with her records.
She contracted pneumonia and, not long before she died, Mrs Donovan claimed morphine was administered by a nurse wearing gloves he had just used to empty an overflowing urine bag.
"My mum deserved better than this," she said. "If they could just use the old-fashioned thermometers for hearing impaired patients, and perhaps give those patients wristbands so staff know."
Trust chief executive, Frank Harsent, said: "We were very sorry to read about the experiences of Mrs Davis while in our care and offer our sincere condolences to her family.
"Some of these concerns were raised in a letter to the trust written by Mrs Davis' daughter earlier this year, to which we responded, offering to investigate them fully.
"The full details, including Mrs Davis' name, were not provided, which meant the trust was unable to move forward with an investigation at that time. However, the general areas of concern raised by Mrs Davis' daughter have influenced improvements in services on surgical wards and informed our patient experience strategy.
"We take issues such as these very seriously and investigate them thoroughly when they are raised with us.
"Now we are aware of the patient's identity, we will be investigating all aspects of her care to learn and to improve the care of patients overall."
Listen to patients, Speak up for change is a collection of 17 first-hand accounts of hospital care of older patients from across the NHS, published by the association this week.
Chief executive, Katherine Murphy, said: "Surely the essentials of nursing care are what every patient deserves and should get? The NHS should get this right all of the time."