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Frost Bank to provide sign language interpreters - Austin Business Journal:
Deaf and hearing-impaired customers at Frost Bank in downtown Austin will have more help on their next visit.
Cullen/Frost Bankers Inc. will have American Sign Language interpreters available through a video conference through a secure, encrypted Internet link. The initiative is only available at the bank's downtown Austin location.
The program began in late 2007 at the bank's headquarters in San Antonio. Deaf Link, a San Antonio-based firm that provides Internet access for sign language interpreters, will administer the program.
Bank employees will be trained on working with hearing-impaired customers.
The program was co-organized by Patti Bliss, a Frost senior vice president of consumer sales whose son is deaf.
Deaf and hearing-impaired customers at Frost Bank in downtown Austin will have more help on their next visit.
Cullen/Frost Bankers Inc. will have American Sign Language interpreters available through a video conference through a secure, encrypted Internet link. The initiative is only available at the bank's downtown Austin location.
The program began in late 2007 at the bank's headquarters in San Antonio. Deaf Link, a San Antonio-based firm that provides Internet access for sign language interpreters, will administer the program.
Bank employees will be trained on working with hearing-impaired customers.
The program was co-organized by Patti Bliss, a Frost senior vice president of consumer sales whose son is deaf.