Deaf client to sue Morgan Stanley over phone limits

Miss-Delectable

New Member
Joined
Apr 18, 2004
Messages
17,160
Reaction score
7
http://www.marketwatch.com/news/story.asp?guid={C197B61A-7A5D-4A6F-9BEC-75CD5AF20D57}

NEW YORK (MarketWatch) -- A hearing impaired client at Morgan Stanley (MWD) is expected to file a lawsuit later Tuesday claiming the securities firm discriminated against him because it doesn't accept stock trade orders using a system that allows the deaf to communicate by telephone.

The lawsuit, which is expected to be filed in federal court in the District of Connecticut on Tuesday afternoon, is seeking class-action status under the Americans with Disabilities Act for Donald A. Brunner Jr., who is deaf, and other similarly situated individuals.

The complaint asks that Morgan Stanley be ordered to accept stock trade orders via a relay system for the deaf or hard of hearing as a "public accommodation" under ADA.

Gary Phelan, Brunner's lawyer, initially said Brunner is no longer a client of Morgan Stanley, but later clarified that Brunner continues to have accounts at the firm. Brunner no longer makes trades with Morgan Stanley because of the rule, Phelan said.

A Morgan Stanley spokesman didn't immediately have a comment on Tuesday.

According to the complaint, Brunner claims Morgan Stanley allowed him to make trades from 1999 to June 2004 using a teletypewriter, also known as Telecommunications Device for the Deaf, and Telecommunications Relay Services, or TRS. A teletypewriter, also known as a TTY, combined with TRS allows the deaf or hard of hearing to communicate via telephone by typing messages back and forth instead of talking and listening, according to the lawsuit.

In June 2004, Brunner's broker informed him that Morgan Stanley's policies required him to place his trade orders in writing, the lawsuit says. It is against firm policy to accept orders by email or TRS because it prevents the firm from verifying the identity of the individual placing the order, according to the complaint.

The lawsuit says Morgan Stanley's clients who are not deaf or hard of hearing or who do not have speech impairments are allowed to place trade orders by telephone.

"TTYs have played a vital role in enabling individuals who are deaf or hard of hearing to compete in the workplace and to participate in the marketplace," said Phelan, Brunner's lawyer. "Morgan Stanley's decision to turn the clock back violates the Americans with Disabilities Act."
 
I would not be doing stock info threw relay. Call me paranoid but Id rather they have TTY number
 
If you're implying that the third party operator would keep this personal information and use it for their own benefit, they wouldn't. Most operators may not know the meaning of ethics, but they sure as hell don't care about personal information, and they are kept a close enough eye on to know not to do this.

This story just made me smile widely. I'm glad to see someone taking action against companies not respecting the institution of relay. I know relay is not perfect, and not nearly as efficient as other forms, but its still mandated through the ADA. :madfawk: This is to all the ignorant ass businesses that hang up on me and deaf the consumer I am speaking on behalf of.
 
Soonersseth said:
yes e mail just worried about third parties use my info.

What s big deal? Anybody can a pretender to steal some personal info or account info from banks via the phone...
 
cental34 said:
If you're implying that the third party operator would keep this personal information and use it for their own benefit, they wouldn't. Most operators may not know the meaning of ethics, but they sure as hell don't care about personal information, and they are kept a close enough eye on to know not to do this.

This story just made me smile widely. I'm glad to see someone taking action against companies not respecting the institution of relay. I know relay is not perfect, and not nearly as efficient as other forms, but its still mandated through the ADA. :madfawk: This is to all the ignorant ass businesses that hang up on me and deaf the consumer I am speaking on behalf of.
:) The positive side of using the Relay Service is everything is kept confidential, the operators (including Cental) are very courteous, professional and efficient.
This person at Morgan Stanely is trying to push the deaf employees back to the old stone age, and it isn't fair.
I truly respect the Relay Operators, and I hope Mr. Brunner gets his fair day in court.
 
I manage over 15,000 shares using web based stock brokerage service in the past 2 yrs. I havent had any problems with it. Communication problems can easily be resolved by switching brokers. Merrill Lynch can handle deaf clients and theres plenty of web based brokerages to choose from.

These lawsuits are the types that are going to be getting the ADA even more screwed in the Roberts Supreme Court when it gets there.

Richard
 
Nesmuth said:
I manage over 15,000 shares using web based stock brokerage service in the past 2 yrs. I havent had any problems with it. Communication problems can easily be resolved by switching brokers. Merrill Lynch can handle deaf clients and theres plenty of web based brokerages to choose from.

These lawsuits are the types that are going to be getting the ADA even more screwed in the Roberts Supreme Court when it gets there.

Richard

Yeah, stupid favoritisms: Antonin Scalia and Clarence Thomas...
 
Back
Top