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Thats a good link. Problem is that I don't think she has a floppy. She could make a bootable CD with the application on it to run. Or if she can boot to USB then make a bootable thumbdrive with the application on it. The nice thing about your solution is that it looks like its free. The problem with it is that it cannot change XP Home & Prof: up to SP1. The Live Linux option is good as well as long as it has the drivers for her CD drive and that her CD drive is writable. Then she could at least copy her data off and then rebuild the system.