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When it comes down to it most call center agents are dirt poor and it's between them getting fired and having no savings because their call average went to low or 'accidently' hanging up on a person. It's easy to say those operators are mean until you yourself have to take one of those jobs with...

Truth is they are afraid you might report them for violating the FDCPA. Many collectors can be sued for violations of the FDCPA. Collectors are typically not allowed to talk to anyone but who the debt involves unless permission has been granted by the debtor. I'll give you an example of...

I believe I can help answer some questions for you since I was briefly a debt collector. If you feel like you might have an outstanding debt out there then I'd recommend checking into it and checking your Credit Report once a year. As for how they got your phone number let's assume you do...

There is but you also have to be very aware it all depends on the Relay Company your using. If your using a company that has off-shored it's services and is using an Indian Call Center or Relay Service the 'secret' will be spoiled if the Relay Operator can only type twenty words per minute when...

Exactly but many of these companies are looking to save a buck or two. Id rather be working with someone willing to do their job and care for the customer. It doesn't matter if they are ADA or not we have a lot of bad apples. We need more people who are willing to really show they care for...

The second tier or Supervisor calls would not consider a long call worth their time and an operator wouldn't transfer that. I've never worked at a call center that would allow you to transfer a call because you been on it for awhile. That would prob result in a write up. So you can have a...

No I am not talking about the Relay Agent. If you were to use a Relay Agent to call Chase, Allstate any call center those agents are required to get you off the phone as soon as possible. Unlike you Relay Agent who is REQUIRED to stay on the phone with you as long as possible when you call a...

Exactly! I am just someone who has worked in the industry and says how it is behind the scenes. In every CC we have the problem clients or clients who believe they can get away with anything. Many centers that deal with ADA inform employees that they must endure verbal abuse by ADA clients...

I want to say the thousands of calls I've taken I've only had one Relay Service actually inform me the company they work for. Typically the call is begun "This is relay call", "or "This is a Relay Call have you ever had a Relay Call before?" And all we hear from them personally is "hold on"...

Problem is when a relay operator is translating what your saying I don't know if you know but they often use a 'snotty tone' or a tone where they are trying to rush what your saying. Also I worry when I am talking through a relay operator that they do not give the information or what I am...

Me personally I'd rather be communicating directly with the deaf whether it's instant messaging or emailing each other. I dislike having a middle man intrupt what I am saying or not properly translating what I am saying to that person or if they insert their own tones. Cause it makes the...

Hi guys! This is my first real thread here. I have been posting and lurking around here for a couple weeks now. Just to explain who I am... I am in the customer service field so I often am on the other end of those as some of the industry would call it 'dreaded' relay calls. So I am curious...

You can easily tell there is something wrong with you by the tone of your voice. Being that deaf people cannot hear the tone of their voice and it's rare for a hearing person to come into contact with a deaf person they will automatically assume you have a mental retardation. As for some of...

Of course anything painful can do that. I have it as well and it's a horrible feeling and sound. 24/7 ringing or ringing at odd times and sometimes pain is nothing to fun. I find drinking can also induce symptoms.

No need to be rude. No one is snapping at you.

Be glad you can't hear it. It's a painful sound like nails on a chalk board. However some people it can slightly improve hearing such as hearing static. I can hear static sounds that normal hearing people can't. If I am in another room someone turns the tv on or has it on on mute I can hear...

It's not that they are not aware it's more or less think your slow. Problem with those who are deaf and speak the words that come out of your mouth make you sound like you have a problem mentally. Think is we as hearing people don't realize this unless we put on headsets that block out all...

Problem is this is a pointless battle. Once this term gets in use people won't like it because people will use this term to make fun of people. It's like calling someone retarded. Retardation is a medical term to describe someone who has a mental impairment. However people who are in fact...

Sorry, as you see I had a lot to say and I wished to give many positive solutions but I was typing that out on my iPhone for over an hour. I think the best solution is honestly a instant messaging service. All Call Centers use computers so it would be great if there was a service that could...

Wow this is an interesting read. Believe it or not you can use this to your advantage if you want to annoys annoying teenagers. People who can hear can hear all kings of things as they age their hearing decays. However businesses have built a sound called the mosquito that mainly people under...