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Correct. Every Z phone gets a ZConnect IP assigned to it (from an IP address pool in the cloud), as well as a 10 digit phone number. This IP is put into the iTRS database for that 10 digit phone number (for deaf/HoH customers only, hearing customers are not put into the iTRS database). Your...

Yep. The FCC has changed the rules for being a certified VRS provider. AT&T VRS has made the business decision to exit the VRS market.

Not fully explaining the implications would be against the ZVRS employee code of ethics. Any example of this would be swiftly dealt with, if reported. As you haven't mentioned what VRS provider has used this tactic. I can't look up tickets in my employer's system without some keyword or...

Amy has blogged again: Deaf World as Eye See It » Blog Archive » Sorenson is Desperate!

Porting a number is perfectly legal. YOU own the number. Not your VRS provider. If you wish to change VRS providers, you get the new VRS provider to port the number to them so they can offer you service. No VRS provider can stop you from porting a number away from them, even if they wanted...

As an engineer, I can tell you that ZVRS does not set up routers to block Sorenson calls. Sorenson's SR200 router actually prevents any other Z videophone from working correctly. If you happen to have one of these routers, ZVRS will give you a list of suggested routers that are known to work...

If you have a specific complaint and you really want to make a difference in the TRS industry, I suggest filling out form 2000C with the FCC: https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000C When you file this form, whomever you file it against will get a letter from the FCC...

I'm curious: which part of what I've said is patronizing?

There is no illegal practice here. Before taking possession of the VP200, ZVRS presents the customer with a form that gives us the ability to ship the VP200 back for them. If the customer wants the price of the Z20 fully subsidized so that it is free for them, they must sign that form. If the...

zerodog: I've answered this fallacy before. Please see this alldeaf post: http://www.alldeaf.com/1711540-post4.html Summary: So long as the hearing person _pays_ for a service account on a reoccurring basis with a VRS provider, and pays full price for a videophone device (unsubsidized)...

Official webpage here: AT&T Relay Services | VRS Relay News release from yesterday, November 23rd:

Needless to say, no ZVRS employee is happy with Sorenson's allegations claimed in this video. Expect to hear a response.

Sorenson sure has a loyal following given some of their observed behaviors. Given all of the competition that have comparable if not better service offerings, the loyalty displayed by their community is baffling You'll get no argument there. Blame the bureaucracy that is today's PSTN...

Earlier someone pointed out that Cisco bought Tandberg. That is true. Having dealt with Tandberg for many years, that fact hasn't quite sunk through my thick cranium - I still think of them as Tandberg. Cisco hasn't thoroughly Cisco'fied the Tandberg product line just yet. ;) Each Z phone...

I'm really starting to wonder why I'm replying to your flamebait, but here are the facts: Whomever "taught" you these facts is sorely misinformed. The Z340 is the Creative InPerson. Creative announced it in January, 2008. The FCC mandated 10 digit dialing plan was not enforced until the...

Unfortunately, there really isn't a hearing video dialplan. The entire hearing PSTN network is audio based. Sure, there are ENUM lookup zones like enum.arpa, enum.us, enum.at, etc, but the video aspect of that is left up to the actual protocol negotiation at the time of the call (assuming there...

I try my best to not represent any given VRS provider, even one that I'm employed by, as the VRS industry as a whole deserves an unbiased and untarnished view of the engineering details. Sorenson's nTouch Mobile is not working well with Sprint, as Sprint runs on the ZVRS platform, so I can...

I started to answer your question last night, but decided it best to wait until I made it in to the office to do a proper sniff to give you accurate information. Presently, when a Sorenson nTouch Mobile client on Android places a call, the Sorenson gateway 209.169.242.13 makes an H.323 H.225...

VRS is not only for profoundly deaf. VRS also services hard of hearing. ZVRS will be very happy to assist. I'm not sure why Sorenson would deny your girlfriend a videophone, as she does sign and is hard of hearing. ZVRS does have a $10/month hearing product that allows hearing...

A 2.5 year old iMac will be an intel based iMac. Any iMac made after January 2006 is pretty much intel based. That was 5 years ago. How to identify your iMac I would be surprised if a 2.5 year old intel iMac wouldn't be able to run the Z4 client. I have a 3 year old mac mini that runs the...