Recent content by icomts

But on Sprint's website it says "With WebCapTel®, you won’t miss a beat!" They wouldn't lie, would they? ;) But in all seriousness, I don't know much about captell. They tell us enough to do our specific job and not much else. Due to the high level of confidentiality we keep regarding calls...

Definitely. We had two weeks of training. Most of the time was spent learning/practicing call procedures. The day-to-day work. We watched a short video on Deaf culture, but it seemed more like a sales pitch for the company, sort of them patting themselves on the back. It contained little...

Without a doubt. As an ca, I wince when someone who is trying hard to hit 65 wpm minute spends half a call pacing the voice user. It destroys conversational flow. On the other hand, operators are supposed to be typing eveything they hear. Vocalized pauses like "uhh" and "ummm" really slow...

It's a macro. Macros are shortcuts that exist to try to make our job easier. When you see (RECORDING PLAYING) that's a macro. The ring counter that shows up once the call connects is also a macro. I think the reasoning behind the holding macro being drawn out and repeated over and over is to...

60 words per minute is the FCC requirement. Some people barely make it and some people are super fast. I work with a lady who can type faster using two fingers than I can using all of mine.

I'm a relay operator for Sprint (tty/vco/hco/ip). I found this site today and, while I see this has been done in the past, would like to offer my help in answering questions anyone might have regarding relay service. So, any questions, suggestions, or complaints? I'll do my best.