I imagine Sorenson listens to their customers and does their best to implement the best ideas. I imagine we'll see lots of good things to come from Sorenson.
One other thing you may be overlooking, is that the Sorenson Interpreter can also work for you while emergency staff is onsite. Can interpret for emergency crew and yourself...
I think the company I work for is the exception, rather than the rule. Since we do VRS for a business, many of our techs (in fact nearly ALL of our tech support team) are deaf.
I work in the IT department for the company, and only recently have we hired our first deaf/hard-of-hearing...