Trust Purple / Z VRS?

#1
Do you trust Purple/Z VRS? please check http://get.purplevrs.com/complete

When I completed the application to get the package, they called me about offer new ipad, mac pro, ring bell, flash for lamp and p70 but they tricked me that they forced me to close my sorenson account. I told them that I couldn't close my sorenson account so they quick hung me. wow! :shock:

it happened to you or anyone?
 

peekaboo

Well-Known Member
#2
wow... i signed up for purple and never got it. I also have Sorenson acct but hardly use it now, long story. But The purple vrs is a joke. I never get any answers from them.
 

DeafDucky

Well-Known Member
#3
I have ZVRS. Both or rather ALL of them- try to convince you to port over whatever number you have. I've had both Sorenson and ZVRS do that. Usually that is the only way you can get the equipment that you want like the P70 or Z70. I think it's the only way to get the new i whatever it is now. I'm waiting for them to release that to existing members- might be able to trade in my Z70.

Anyway- I've never had big issues with ZVRS. Interestingly I recently had the experience of working with both a ZVRS interpreter and a Purple interpreter in the same call (I started with Z, somehow lost my connection - might have been my wifi.., then reconnected to the same call with a P terp). I REALLY noticed the difference. Z I could see better...closer, P the interpreter was sitting too far back for my taste.

I am debating on trying out Sorenson or Convo again. Sorenson I did not have a good experience with a couple of interpreters (and was unable to hear any voice mails- with Z I can hear AND see the ASL voice mail), Convo originally their PC interface wasn't to my liking-- too small and no dark theme. I've heard differently now.

The whole VRS scheme is about as bad as the whole mobile phone scenario... can't decide, competing between the three big ones (now that P and Z are one)....would do (and at one time I did when i first tried them all out) all of them... but having 5 billion phone numbers is a PITA.
 
#4
I quit using Sorenson back in 2006. I signed up for ZVRS and became an Installer. I learned alot about Sorenson. Lot of Sorenson employees left for ZVRS and PURPLE because of pay, dishonesty and career ceiling limit. I learned that later on few years ago, new Sorenson CEO took over and he apologized many deaf who worked long time never get penny raise and promotion ect (friend of mine who's father works for Sorenson as custodian). I don't like Sorenson equipments ect. I used their Sorenson VRS few times at work and some interpreter isn't good, one of them scolded me when I tried to connect with Union Steward and I had to hang up asap (interpreter tried to tell me what to do when he is not supposed to get involved. I don't know who he is). I use ZVRS interpreter and never had any issue so did Purple. I have Z5 Max touchscreen computer and it's getting old. My desktop computer (6 core processor, 16gb, and 4GB ATI 730 graphic running on Windows 10) ran pefectly fine with Purple with clear video (I use Logitech 920 Webcam).

ZVRS manager told me just be nice to Sorenson, although they are good people but the equipments are not up to date (not using SIP) which was the issue.
 

Barbaro

Well-Known Member
#5
I still use Sorenson nTouch for my computer. I tried Purple, but I never received any call back from customer service for assistance. Oh, well.
 
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