Social Security Office should have effective procedures for complying with these requirements, determining the method of communication the deaf person prefers, and procuring interpreter services.
To request an interpreter at a local Social Security office, contact that office directly. Deaf callers may also call 1-800-325-0778 (TTY) and ask for an appointment with an interpreter at a specific local office. The national operator will arrange the appointment through the local office. If a local office refuses to provide an interpreter when requested, the Social Security Administration Office for Civil Rights and Equal Opportunity will accept and investigate complaints against non-complying offices.
To file an official complaint of discrimination against a Social Security office that refuses to provide an interpreter, contact the Social Security Administration at 410-966-7507 V, or at the following address:
Social Security Administration
Office of the General Counsel
General Law Division
Room 617, Altmeyer Bldg
6410 Security Boulevard
Baltimore, MD 21235
Ask the SSA to send Form SSA-437 (Civil Rights Discrimination Complaint Form).
To request an interpreter at a local Social Security office, contact that office directly. Deaf callers may also call 1-800-325-0778 (TTY) and ask for an appointment with an interpreter at a specific local office. The national operator will arrange the appointment through the local office. If a local office refuses to provide an interpreter when requested, the Social Security Administration Office for Civil Rights and Equal Opportunity will accept and investigate complaints against non-complying offices.
To file an official complaint of discrimination against a Social Security office that refuses to provide an interpreter, contact the Social Security Administration at 410-966-7507 V, or at the following address:
Social Security Administration
Office of the General Counsel
General Law Division
Room 617, Altmeyer Bldg
6410 Security Boulevard
Baltimore, MD 21235
Ask the SSA to send Form SSA-437 (Civil Rights Discrimination Complaint Form).