Teekie
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ever had problems with your doctor (current or former), the nurses or secretary who answers the phone calls?
I have.. my 3 year old son was sick before christmas and I was getting concerned since the meds i gave him wasn't helping but it did reduce his fever he had and stayed down, but he was still tired and coughing. I called the doctor's office and this secretary answered and I asked if the doctor could see him that day because austin was not feeling well and not his usual self. She said no i'm sorry he's booked for that day I said well when is he available because I think I'd like the dr to see him right away. She said that he's booked til Jan 13th and I was like wtf? I even asked if she could refer me to another doctor who can see him she said no and then hung up on me..I even called back and she knew it was me cuz of the relay so she hung up on me again. So I waited later to call the other doctors whoever is on call, gave them the phone number and waited for the on call dr to call back, they never called.. then on xmas night austin was still sick, not his usual self still and coughing so I called the on-call dr again and this one did call back and said she would like to see him the next day, so the next day my hubby took him to that dr and found out it was pnuemonia. If this secretary could have notified the dr and asked if he could see him just for a minute or 5 minutes..its a good thing we got him to another dr before it got worse. It was mild.. whew. Now he's all better but I'm not satisfied with the services in the dr office because of her (the secretary), so I'm going to transfer to a different dr, the one who saw my son. My boys will have their last checkup there and my hubby and I will explain how we feel and why we will transfer to the doctor and we will complain about that secretary because she isnt doing her job. She actually said to go ahead and transfer when we said we weren't happy with her attitude and services. It seems she doesnt want to have too many patients so it wouldn't be too much work for her. This is the 4th time we had to transfer to a new dr for my 2 boys
I hope it will be the last time.
I have.. my 3 year old son was sick before christmas and I was getting concerned since the meds i gave him wasn't helping but it did reduce his fever he had and stayed down, but he was still tired and coughing. I called the doctor's office and this secretary answered and I asked if the doctor could see him that day because austin was not feeling well and not his usual self. She said no i'm sorry he's booked for that day I said well when is he available because I think I'd like the dr to see him right away. She said that he's booked til Jan 13th and I was like wtf? I even asked if she could refer me to another doctor who can see him she said no and then hung up on me..I even called back and she knew it was me cuz of the relay so she hung up on me again. So I waited later to call the other doctors whoever is on call, gave them the phone number and waited for the on call dr to call back, they never called.. then on xmas night austin was still sick, not his usual self still and coughing so I called the on-call dr again and this one did call back and said she would like to see him the next day, so the next day my hubby took him to that dr and found out it was pnuemonia. If this secretary could have notified the dr and asked if he could see him just for a minute or 5 minutes..its a good thing we got him to another dr before it got worse. It was mild.. whew. Now he's all better but I'm not satisfied with the services in the dr office because of her (the secretary), so I'm going to transfer to a different dr, the one who saw my son. My boys will have their last checkup there and my hubby and I will explain how we feel and why we will transfer to the doctor and we will complain about that secretary because she isnt doing her job. She actually said to go ahead and transfer when we said we weren't happy with her attitude and services. It seems she doesnt want to have too many patients so it wouldn't be too much work for her. This is the 4th time we had to transfer to a new dr for my 2 boys
I hope it will be the last time.
the sectary is very unproessional for sure, you should sue for that.
