DVD says CC, but does not have Closed Captioning

Discussion in 'Deaf Products & Technologies' started by shastar, Jan 6, 2010.

  1. shastar

    shastar New Member

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    We purchased a 3 season set of a favorite TV show. The container says CC and subtitles in 3 different languages, but not English. The subtitles for foreign languages work, but none are English. Then the closed captioning does not work at all. There is nothing in the setup menu to turn on closed captioning for the English hearing impaired.

    This is not the first time this has happened to us. Several boxed sets of the Simpson's series says it is closed captioned, but they are not closed captioned and there is no way to go into a setup screen to turn on captioning.

    Why are manufacturers putting "CC" on the containers, but the show on the DVDs are not captioned. It is misleading and bugs me to death as I would not buy it if I knew it was not closed captioned.:confused:

    Also, is there someplace I can write to complain about this?
     
  2. sequoias

    sequoias Active Member Premium Member

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    A good place to complain is contact FCC. They're responsible for media regulations. Sounds like false advertising for sure.
     
  3. Banjo

    Banjo Expelled Premium Member

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    The Simpsons are closed captioned, I have them.
     
  4. Watermelon

    Watermelon New Member

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    I quoted the above line as it seems like CC is being confused with subtitles, based on the issue description. Closed captioning (CC) is not the same as subtitles. So, the option to "turn on" closed captioning would not be in the DVD setup menu. Rather, closed captioning is handled by the TV. Is the TV's Closed Caption enabled?
     
  5. shastar

    shastar New Member

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    Yes, all our TVs handle closed captioning. In regards to Banjo's reply, what are you doing that I am not doing to see all of the Simpson's season's closed captioned? Then we bought three seasons of The Nanny for Christmas and same thing, says it is closed captioned, but it is not. Same experience as the Simpsons. I wrote someone about the Simpson's a long time ago, but got no response.

    I wrote Steve Jobs when I purchased movies for my Ipod that were not closed captioned and I got my money back. However, I am not getting responses for others that state CC on the box and it is not.
     
  6. souggy

    souggy New Member

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    What devices are you using?
     
  7. PowerON

    PowerON Active Member

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    Yeah, what kind DVD player do you have? What cable do you use to plug to? Did you turn CC enable ON on your media player?
     
  8. Banjo

    Banjo Expelled Premium Member

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    I think you may be confusing closed captioning with subtitles. Sony and Fox TV shows on DVD are closed captioned.
     
  9. shastar

    shastar New Member

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    Closed Captioning is what I believe is when the black background has white text. Subtitiles do not have the black background. Correct me if I am wrong.

    Our upstairs set up is Panasonic HDTV & Samsung DVD player
    Downstairs is Samsung HDTV plasma with Samsung Blue Ray.

    Best Buy set up both TVs & blue ray a year ago. They went to a lot of trouble to make sure closed captioning worked.

    I just put in DVD into the BR called Kung Fu Panda, which says it is closed captioned for English and subtitles for English. It will play subtitles, but not closed captioning.

    I put another DVD into the BR called Runaway Jury, which says it is CC and subtitled in English. It will play subtitles, but not closed captioning. Just like the Panda movie.
     
  10. Watermelon

    Watermelon New Member

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  11. Jason

    Jason New Member

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    well to share my experience, I have the same problem but when I first had the big flat screen television, I got it in settings to play closed captions for DVD movies but when we got the movies with subtitles, we decided to turn the settings off in the TV to play subtitles in movies only but leaves the closed caption on for regular televisioned shows. Then later I found few movies that is supposed to be subtitled under pixar and other companies... one of many, surprised to see that happen so I tried to get the television to go back to the settings to play closed caption for the DVD movies but I forgot how I did it and the television manual didn't explain very clear in that field. So obviously I am still struggling because I did witness that it worked both ways. I took few out of all to my other television (original) and DVD player in other room, bingo.. closed caption works just fine. So I hope one day, I finally get the flat screen taken care of in the field. Oh for the flat screen I was using HDMI and top components hook ups.

    One more thing, if the movie producing companies advertise that they are closed captions or subtitled, they are supposed to be since they do not want to get in trouble and pay big fines or blacklabelled by people for not doing their job. So it got to be no matter what. So just be sure you fix your end first before you build the confident it is their error.
     
  12. shastar

    shastar New Member

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    It is HDMI cables, but like I said, Best Buy tech spent a lot of time with making sure captioning worked and it does with the TV programs. It sounds like closed captioning on DVD or Blue Rays won't work through HDMI cables, but will work for TV programs.
     
  13. shastar

    shastar New Member

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    If I am correct, is there some way for me to get closed captioning to work?
     
  14. DeafDoc1

    DeafDoc1 New Member Premium Member

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    I believe the distinction is that subtitles are just the words in English. Closed captioning includes explanations of all sounds like doors creaking, cars crashing, sighs, and other non-dialogue audio. Subtitles are for hearing and Deaf; CC is specifically for D/hoh.
     
  15. shastar

    shastar New Member

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    I never thought of it that way, but you did clarify it. My question still is not answered. How can I get closed captioning from the DVDs that specify CC on the outside container. I see a pattern that I am getting stuck into when the DVD is subtitled in every language except English and is CC. I buy the DVD thinking I will be able to see CC in English, but I am not getting the captioning.

    It hurts because my family buys favorite TV series they know I watch on live TV with captioning. They think I am going to love getting the series to watch on DVDs, but I end up not watching them because the closed captioning does not work & if there is no English subtitles, I go off and find something else more worthwhile to do.
     
  16. radioman

    radioman farming for love! Premium Member

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    I think the movie companies are using the open captioning (subtitles) and close captioning interchangably. I find it frustrating that I enabled subtitles and I forget to turn off the closed captioning and I get both sometimes. makes for a delayed enjoyment.:roll:

    Now with my built in DVD player in flat screen and my cable box handles the CC, I just turn on the subtitles.


    I find it pretty odd for you to buy a DVD set with NO english subtitles! question- does the closed captions show in english with no subtitles on ? let us know, cuz that would be false advertising for sure if no english for both OC and CC.

    Be sure you try the DVD set on a different tv/dvd setup and try both. sometimes it could just be the equipment you were using.
     
  17. evil_queen_lisa

    evil_queen_lisa New Member

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    try turning the subtitles totally off and making sure CC is enabled on the TV. Ive heard that CC won't work with HDMI cable when going from DVD player to TV
    *EQL*
     
  18. Jason

    Jason New Member

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    Well you will have to find a way through the settings in the television, what kind of DVD, Television and hookups you got? I have everything working but my flat screen.. its the settings from my memory but it can be because of the hookups, I will test it later, have too many things to do in order before this.
     
  19. shastar

    shastar New Member

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    My research so far ....

    I went to Best Buy Geek Squad. Two of the guys and myself went to their home movie theater area. We did a lot of testing on different DVD & BR players. After we all figured it out, THEN the manager from the back told one of them he already knew what we had just discovered.

    The HDMI cable can only hold the highest technology signals with all those pixels, and there is no more room for CC signals.

    The old AV2 analog (white, red & yellow) cord can transmit the CC because it is not transmitting all those wonderful pixels.

    Useless to by the HDTVs if I have to go back to AV2 cords, but I have already bought the HDTVs with HDMI cables.

    With more research, I found the Digital TV Converter box is necessary to transmit the closed-captioning for hearing impaired. I happen to have one by RCA that I was using on my father's old TV when the industry dropped analog TV transmissions.

    So, I tried it out on my Blue Ray, but finding their is no input plug on Blue Ray that will match the plug on the converter cord.

    So, as soon as I have time I will try it on my other DVD player.

    I will post again or if you have any replies, I will check it out too.
     
  20. DoDaDew

    DoDaDew New Member

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    Shastar...

    There is nothing wrong with your DVDs. Your television is set up right. As you just found out, HDMI is the culprit. It is a well known issue of HDMI interferring with closed captioning. The industry knew about it so did FCC but nothing has been done to address it. I am hoping that the industry will address it someday so you and others can enjoy closed captioned DVDs on HDTV. Please do tell us how well the Digital Converter box performed so we all can enjoy our HDTV.
     

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