My husband is profoundly deaf, and we always have used captions on our TV. We recently decided on getting a newer TV, which recommended using higer quality cables to get the best picture. The instructions told us that we would then need to access closed captions from our set box from DirecTV. After over two hours on the phone with DirecTV, I learned the ONLY WAY to get access was to upgrade our subscription to HD (which we were not asking for) and pay a fee for the new set box as well as a monthly subscription. After the lengthy call, they attempted to make some credits for the costs, but we would still need to pay for simply getting captions. I have cancelled my subscription as a result. I simply wanted others to be aware of our experience.