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i work at a private company and sometimes i made phone calls regarding significant information to clients (other companies) or salesperson. now, i no longer able to make phone calls because my manager felt that using relay operator made our clients upset, or rather impatiently annoyed. from now on, i had to give people the numbers and information to call for me.
ive been trying to research on ADA law for the deaf and hoh employees and find out what a deaf employee can do with using customer service or important calls for work related. instead, what ive found out recently here:
http://www.zak.co.il/deaf-info/old/jobs.html
this is probably related mostly to this reason on sec 102, b-1:
SEC. 102. DISCRIMINATION.
(a) No [company with 15 or more employees] shall discriminate against a qualified individual with a disability because of the disability of such individual in regard to job application procedures, the hiring, advancement, or discharge of employees, employee compensation, job training, and other terms, conditions, and privileges of employment.
(b) The term "discriminate" includes:
(1) limiting, segregating, or classifying a job applicant or employee in a way that adversely affects the opportunities or status of such applicant or employee because of the disability of such applicant or employee;
(3) utilizing standards, criteria, or methods of administration
(A) that have the effect of discrimination on the basis of disability
(5)(A) not making reasonable accommodations to the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or employee
because of phone calls, i was supposed or going to get promoted to work on installation in a program for new clients. during the training period, sometimes i had to call salespeople to get some information or a client directly. ive made impressions to my bosses but this manager had decided to take over my future position to take care of by himself, he felt that making phone calls would be too much hassles for those who wont give time for operator or discomfort/dislike using it. so i've never been promoted for past 2 years and been on same position, even doing things LESS than compared to last year when i was trained on other position. he wanted me to just focus on works that doesnt have to do with contact people.
(to make addition on why ive been doing less things than last year, one of my supervisors looked up on me and couraged me to do things until she got laid off or fired by him. it was probably part of reasons my manager doesnt like the idea of her supported me so much.)
so if you guys know so well about ada law based on what deaf employee is allowed to do so, post about it!!! so im hoping i can arrange to make a good complaint toward my CEO on my 2nd year review. thanks so much in advance!
ive been trying to research on ADA law for the deaf and hoh employees and find out what a deaf employee can do with using customer service or important calls for work related. instead, what ive found out recently here:
http://www.zak.co.il/deaf-info/old/jobs.html
this is probably related mostly to this reason on sec 102, b-1:
SEC. 102. DISCRIMINATION.
(a) No [company with 15 or more employees] shall discriminate against a qualified individual with a disability because of the disability of such individual in regard to job application procedures, the hiring, advancement, or discharge of employees, employee compensation, job training, and other terms, conditions, and privileges of employment.
(b) The term "discriminate" includes:
(1) limiting, segregating, or classifying a job applicant or employee in a way that adversely affects the opportunities or status of such applicant or employee because of the disability of such applicant or employee;
(3) utilizing standards, criteria, or methods of administration
(A) that have the effect of discrimination on the basis of disability
(5)(A) not making reasonable accommodations to the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or employee
because of phone calls, i was supposed or going to get promoted to work on installation in a program for new clients. during the training period, sometimes i had to call salespeople to get some information or a client directly. ive made impressions to my bosses but this manager had decided to take over my future position to take care of by himself, he felt that making phone calls would be too much hassles for those who wont give time for operator or discomfort/dislike using it. so i've never been promoted for past 2 years and been on same position, even doing things LESS than compared to last year when i was trained on other position. he wanted me to just focus on works that doesnt have to do with contact people.
(to make addition on why ive been doing less things than last year, one of my supervisors looked up on me and couraged me to do things until she got laid off or fired by him. it was probably part of reasons my manager doesnt like the idea of her supported me so much.)
so if you guys know so well about ada law based on what deaf employee is allowed to do so, post about it!!! so im hoping i can arrange to make a good complaint toward my CEO on my 2nd year review. thanks so much in advance!
