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Unread 06-11-2008, 04:35 PM   #1
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Thumbs up Deaf Friendly Bank ideas? International welcomed!

Would you be interested in Deaf Friendly bank ? Supposed if a major bank decided to add a deaf division. Similar to Spanish division. Would you be interested to use their services?

Supposed if the bank decided to add videophone customer services. Would you be interested?

Supposed if the bank decided to add full services for all kinds of financial needs. Mortgage, Car loan, Personal Loan, Student loans? Would you be interested?

What a deaf friendly bank means to you? Please type down your wildest dream of what deaf friendly bank would looks like?

Think of all details you can possible dream of. Remember we have videophone as one major tool of access.

Type away...

International Aders can participate this!!!!!! I need your feedback too! What your country need and want.
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Unread 06-11-2008, 09:54 PM   #2
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Depends.....

Where will it be at?
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Unread 06-11-2008, 10:08 PM   #3
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Is there a credit card application from Deaf Bank? If so, how many interest do you provide?
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Unread 06-11-2008, 11:46 PM   #4
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There is a deaf-run bank in Wisconsin -- the bank is called Lake Shore Bank,
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Unread 06-11-2008, 11:53 PM   #5
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Back to topic... That really depends where the bank is located.

If I am well-known in the deaf community where the bank is located, probably not due to privacy reasons. For example... John Doe Jr., the president of Deaf National Bank of New Jersey didn't like me and decided to reveal to his buddies that I have a million in his bank.
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Unread 06-12-2008, 08:32 AM   #6
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I mean if Bank of America developed a deaf division team.

A division designed for the deaf. A huge bank that willing to provide services in ASL. Not some local bank starting small from scratch. I mean from national wide adding service to deaf community.

We do not need local bank, we need a national bank that is internet based services. If your credit card is stolen, would you call to a hearing customer service or would you rather to call ASL customer service. A deaf to deaf communication fully and report your stolen credit card anytime 24 hours notice.

Or if you need a car loan, you can call specific number at a bank and discuss about getting car loan.

Or if you need a personal loan, you can call specific number to and see if you qualify for one.

It can be any major bank such as Wells Fargo, Chase, Citibank, Bank of America, Wachovia, US Bank etc... Those are the bank giants.

Let look at Wells Fargo's spanish communication website. Wells Fargo in Espanol

Look at Bank of America's Spanish website too... Bank of America in Espanol

Look at Citibank's spanish website too... Citi - en espaņol

Why not add a deaf service division at one of those major bank? You can walk into their retail building and ask for videophone and contact deaf service division at the bank. It can be anywhere.

Think big... location does not matter anymore.
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Unread 06-12-2008, 08:34 AM   #7
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Back to topic... That really depends where the bank is located.

If I am well-known in the deaf community where the bank is located, probably not due to privacy reasons. For example... John Doe Jr., the president of Deaf National Bank of New Jersey didn't like me and decided to reveal to his buddies that I have a million in his bank.
That is determined by policy of the bank. If the policy does not allow other employee to browse other customer's profiles, then your data is protected. You can sue the bank if your confidentiality is broken.
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Unread 06-12-2008, 08:36 AM   #8
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There is a deaf-run bank in Wisconsin -- the bank is called Lake Shore Bank,
Too small concept. Need to think national wide. That is my opinion. I live 5 hours away and dont want to drive to that bank to deposit and withdraw cash.

I rather to have Wells Fargo or US Bank for its less than 1 block away. No fee on ATM. With Lake Shore bank, I believe there will be a fee everytime you use ATM anywhere that not Lake Shore Bank's affiliated ATM (they don't have one yet or afford affiliated). Still early for them.
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Unread 06-12-2008, 08:39 AM   #9
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Is there a credit card application from Deaf Bank? If so, how many interest do you provide?

Its not a deaf bank, but a bank that provide full ASL services to deaf community anywhere via internet/videophone. If you wanted to get a credit card with Bank of America, you call customer services that can sign in ASL for you instead of using VRS or using tty.

That simple. They discuss with you and then see if you approved for a credit card. All bank have various interest rate for specific FISCO. So if you have good Credit Score, you will get low interest rates.
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Unread 06-12-2008, 08:40 AM   #10
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Depends.....

Where will it be at?
Anywhere - if Bank of America then where ever their banks are. Or anywhere there is videophone you can call Bank of America.

You can take advantage of online banking to pay your bills at few clicks and free mailing bills service.

We are now entering internet based bank services.
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Unread 06-12-2008, 10:38 AM   #11
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Yes, I would be interested. Also, the deaf division would hire deaf people. Create more job opportunities and career growth for deaf people since there is so much discrimination out there.
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Unread 06-12-2008, 11:06 AM   #12
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Yes, I would be interested. Also, the deaf division would hire deaf people. Create more job opportunities and career growth for deaf people since there is so much discrimination out there.
Indeed... exactly. If they develop a deaf service division in major bank. Then that opens more job opportunities for everyone national wide. Everything is done by Internet means a location does not matter at this point. As long we can provide full services of all kinds.

I am thinking about videophone customer services means need to hire many deaf to work. Or as mortgage banker. Or as car loan specialist. Or as personal loan specialist. You name it, they will come out with it.

List more ideas... I want to see more ideas out of this. What we have thought of...

1. Videophone customer services
2. Each branches Bank to add videophone conference room
3. Various types of loan services - car, personal, student, mortgage, etc..

That top 3 ideas we have come up with but want to see if there are more ideas to add to the list.

Right now there is an emerging deaf non-profit organization that will focus on financial issues such as credit score rehabilitation, workshop on awareness of financial issues, how to invest money, or even foreclosure prevention center etc... All designed to help ASL community as long communication is needed. They are not officially ready to announce about their services as they are pending get grants etc...

I need more ideas from you all about what else needed to add.

I am even thinking in 5-10 years plan to go international level and create more deaf services division in as many countries as possible. Create more jobs and awareness cross the globe. Think that a good idea?
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Unread 06-12-2008, 12:17 PM   #13
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Anywhere - if Bank of America then where ever their banks are. Or anywhere there is videophone you can call Bank of America.

You can take advantage of online banking to pay your bills at few clicks and free mailing bills service.

We are now entering internet based bank services.
Oh. Bank of America? Does it have to be BOA or any other bank?
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Unread 06-12-2008, 12:24 PM   #14
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Oh. Bank of America? Does it have to be BOA or any other bank?
I am using them as an example. It could be any bank.

Wells Fargo? Citibank? Chase? Or US Bank?
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Unread 06-12-2008, 01:01 PM   #15
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I don't believe this would be something new. There are/were several deaf-friendly banks in Knoxville, Tenn., where the deaf community is fairly-sized. They had phone numbers for TTY/TDD only and some of the employees knew sign languages.
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Unread 06-12-2008, 01:36 PM   #16
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How much money do you think a bank will profit from this? The reason I ask is that a bank will do anything if it can profit from it. Most banks are experimenting with unmanned branches now, they also have robust online banking where you can request everything you mentioned and still live 1000 miles away. In 5-10 years manned branches will start to decline if they exist at all. I work in the IT department for Toronto Dominion (TD Bank) and I see alot of cool things coming down the pipe for all sorts of customers, deaf, blind etc..
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Unread 06-12-2008, 02:55 PM   #17
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Quote:
Originally Posted by Deaf Mortgage View Post
Would you be interested in Deaf Friendly bank ? Supposed if a major bank decided to add a deaf division. Similar to Spanish division. Would you be interested to use their services?

Supposed if the bank decided to add videophone customer services. Would you be interested?

Supposed if the bank decided to add full services for all kinds of financial needs. Mortgage, Car loan, Personal Loan, Student loans? Would you be interested?

What a deaf friendly bank means to you? Please type down your wildest dream of what deaf friendly bank would looks like?

Think of all details you can possible dream of. Remember we have videophone as one major tool of access.

Type away...

International Aders can participate this!!!!!! I need your feedback too! What your country need and want.
I am so glad you brought this up,,,,I had the most frustrating time with BOA just now and I am not exaggerating, I spent over 1 hour and 45 minutes on the VCO with relay operator,,, they either switched me to Calif. cust. service rep. when I am have both accounts and am dealing with my FL account,...then they hung up on me and the operator 4 times after waiting and going through the whole process of identifying myself,,which each time I had to identify myself,,, I was so so so frustrated at them I had to take a nap and go through the phone system again with relay after I had gained my composure. So,, the lack of knowledge of use with VCO is really lacking with them,,because they just very quickly switched me over and over again to Calif. account. without giving me chance to explain the problem is in FL So, when I called the last time..I said Please do not switch me to Calif. customer service! My problem only became so what resolved after all this.
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Unread 06-12-2008, 03:03 PM   #18
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Not really...

I usually go for whatever bank provides the best features, not whether they can sign or are full of deafies.

I would rather go to a national bank that has a deaf employee than a local bank that is full of deaf employees. Just my opinion.
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Unread 06-12-2008, 03:13 PM   #19
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Not really...

I usually go for whatever bank provides the best features, not whether they can sign or are full of deafies.

I would rather go to a national bank that has a deaf employee than a local bank that is full of deaf employees. Just my opinion.
That what I am asking about! Perfect... I rather national bank that provide full services than just some local bank.
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Unread 06-12-2008, 03:15 PM   #20
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How much money do you think a bank will profit from this? The reason I ask is that a bank will do anything if it can profit from it. Most banks are experimenting with unmanned branches now, they also have robust online banking where you can request everything you mentioned and still live 1000 miles away. In 5-10 years manned branches will start to decline if they exist at all. I work in the IT department for Toronto Dominion (TD Bank) and I see alot of cool things coming down the pipe for all sorts of customers, deaf, blind etc..
I am not going to reveal how much bank will profit from this kind of services. That is internal information. I am just promoting the idea and see any feedbacks.

Your background fascinates me. What do you mean cool things coming down the pipe for all sorts of customers? Can you explain more?
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Unread 06-12-2008, 03:23 PM   #21
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I don't believe this would be something new. There are/were several deaf-friendly banks in Knoxville, Tenn., where the deaf community is fairly-sized. They had phone numbers for TTY/TDD only and some of the employees knew sign languages.
Bank of American used to have TTY services based in Kansas. Its recently shut down few years ago because less people using TTY to call BOA. So that means the demands for TTY services has greatly declined.

Local bank is somewhere dying concept of bank. Today we are changing into Internet based banking services. You can pay your bills through your bank account via website. I know many major bank do that and even offer free bill mail paper checks. Mean you do not need to waste your money on PO stamps when bank has it covered for you.

I have been customer of Bank of America, Wells Fargo, US Bank, Chase and Riggs (local bank in DC). First 4 banks offer online banking and it rocks! My wife had local bank and it sucked because we couldnt view online banking or mail check via website. She eventually closed her local bank and opened with me to mega banks.

Most local bank do not offer those kind of advance billing cycle system to pay our bills. Much easier than the previous generation.
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Unread 06-12-2008, 03:24 PM   #22
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I am so glad you brought this up,,,,I had the most frustrating time with BOA just now and I am not exaggerating, I spent over 1 hour and 45 minutes on the VCO with relay operator,,, they either switched me to Calif. cust. service rep. when I am have both accounts and am dealing with my FL account,...then they hung up on me and the operator 4 times after waiting and going through the whole process of identifying myself,,which each time I had to identify myself,,, I was so so so frustrated at them I had to take a nap and go through the phone system again with relay after I had gained my composure. So,, the lack of knowledge of use with VCO is really lacking with them,,because they just very quickly switched me over and over again to Calif. account. without giving me chance to explain the problem is in FL So, when I called the last time..I said Please do not switch me to Calif. customer service! My problem only became so what resolved after all this.
This is a good example of reason why we need videophone customer service to reduce confusion. I mean reduce, not eliminate entirely. We can see several bank will follow this concept shortly after one bank launch it.

Thank you for sharing your experience of frustration.
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Unread 06-12-2008, 03:29 PM   #23
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How much money do you think a bank will profit from this? The reason I ask is that a bank will do anything if it can profit from it. Most banks are experimenting with unmanned branches now, they also have robust online banking where you can request everything you mentioned and still live 1000 miles away. In 5-10 years manned branches will start to decline if they exist at all. I work in the IT department for Toronto Dominion (TD Bank) and I see alot of cool things coming down the pipe for all sorts of customers, deaf, blind etc..
I checked out your bank website. TD Bank Financial Group

Why dont you ask them to develop Deaf Service Division. Work toward full communication services. Dont think local but toward national wide.
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Unread 06-13-2008, 08:25 AM   #24
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I checked out your bank website. TD Bank Financial Group

Why dont you ask them to develop Deaf Service Division. Work toward full communication services. Dont think local but toward national wide.
I was going to, thats why I was asking about profit, so it could help my suggestion. I wasn't asking how much your bank will profit specificaly, I just wanted to know how this was figured in. Banks tend to ideas that profit more than anything else. TD Bank is the third largest in Canada and on it's way to become a powerhouse in the US as well.
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Unread 06-13-2008, 08:29 AM   #25
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I checked out your bank website. TD Bank Financial Group

Why dont you ask them to develop Deaf Service Division. Work toward full communication services. Dont think local but toward national wide.
Can you suggest how I would get started?
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Unread 06-13-2008, 12:23 PM   #26
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Can you suggest how I would get started?
We can email and discuss about this. MY PM should work and receive from anyone. So that way we can have direct communication and discussion.
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Unread 06-14-2008, 10:49 PM   #27
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I am using them as an example. It could be any bank.

Wells Fargo? Citibank? Chase? Or US Bank?


Unfortunately for me--all those banks are at least 40 miles away from me! The only banks near me are local banks--Bank of the Pacific and Great Northwest Federal Credit Union.

That's all.
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Unread 06-26-2008, 12:36 PM   #28
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Unfortunately for me--all those banks are at least 40 miles away from me! The only banks near me are local banks--Bank of the Pacific and Great Northwest Federal Credit Union.

That's all.
Do you use online banking tools? Does your local bank offers you online banking? Its awesome tool to use. Once you see how it works with paying your bills. You can set up autopay your bills. Example - comcast bill is always flat rate every month. Then you can set up auto pay every month to make sure you pay the bill on time and never miss one.

Or manually pay each bill by insert the amount into the bank online then they will send check for you. Most bank offer free sending paper check. All you have to do is click send. No more licking stamps, running to the PO before it close. You can stay home cool during summer, and warm during winter without leaving your home. Very easy process to do.
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Unread 07-01-2008, 07:13 PM   #29
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Do you use online banking tools? Does your local bank offers you online banking? Its awesome tool to use. Once you see how it works with paying your bills. You can set up autopay your bills. Example - comcast bill is always flat rate every month. Then you can set up auto pay every month to make sure you pay the bill on time and never miss one.

Or manually pay each bill by insert the amount into the bank online then they will send check for you. Most bank offer free sending paper check. All you have to do is click send. No more licking stamps, running to the PO before it close. You can stay home cool during summer, and warm during winter without leaving your home. Very easy process to do.
Sorry for the late response....

My bank does have online banking tools that I utilize on a regular basis. As for paying bills on-line--I don't do that as I prefer to have a paper trail.

I think the video customer service is a good idea because I can actually inquire about business loans, home loans, in my language.
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Unread 07-10-2008, 12:28 PM   #30
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Sorry for the late response....

My bank does have online banking tools that I utilize on a regular basis. As for paying bills on-line--I don't do that as I prefer to have a paper trail.

I think the video customer service is a good idea because I can actually inquire about business loans, home loans, in my language.
Indeed... that the whole point of deaf friendly bank national wide. More freedom to communicate in our own language.

I know there are few local small bank that offer these features but we need to think in larger aspect of deaf community. If we offer full services in national wide, more deaf can benefit from this type of services when they have job transfer from one state to another. Local cannot offer that type of services.

Its all about business and demands in 50 states.

Maybe lead to international concept.
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