Fine print on ZVRS

TechBill · 02-15-2010, 05:22 PM

I went to check to download Z4 today on ZVRS website and noticed a fine print on ZVRS.

When you buy Z340 or Z150 or any Z device you do not own it and you only purchased it at a subsibized price.

If you sell it or give to someone else and ZVRS find out then they disable Z Device and they will charge you 250 dollars.

Fine print reads

Quote:

NOTICE: If you decide to purchase a videophone from The Z™ at the subsidized price, you must affirm that you are deaf or hard of hearing, that the Z videophone will be for your own personal use and that you will not transfer the Z videophone to any other person under any circumstances. If a violation of any of these terms occur, your phone will be disabled and a financial penalty of a minimum $250 will be assessed to you as a recovery fee. Please refer to The Z™ Product Agreement for further details.

Link - https://www.zvrs.com/z-series

.

**Chevy57** · 02-15-2010, 05:34 PM

Quote:

Originally Posted by TechBill

I went to check to download Z4 today on ZVRS website and noticed a fine print on ZVRS.

When you buy Z340 or Z150 or any Z device you do not own it and you only purchased it at a subsibized price.

If you sell it or give to someone else and ZVRS find out then they disable Z Device and they will charge you 250 dollars.

Fine print reads

Link - https://www.zvrs.com/z-series

.

Can sell Purple P3 netbook to someone. No penalty fee.

dkf747 · 02-16-2010, 10:34 AM

Nothing wrong with that since it is subsidized. If they wont allow you to buy it at full price then maybe that's a problem. Why do VRS companies want to keep control over these devices?

PowerON · 02-16-2010, 10:53 AM

It's because during the identify that don't want to be put in for mistake. I think

posts from hell · 02-16-2010, 10:56 AM

Quote:

Originally Posted by dkf747

Nothing wrong with that since it is subsidized. If they wont allow you to buy it at full price then maybe that's a problem. Why do VRS companies want to keep control over these devices?

Corporate Greed.

qwerty123 · 02-16-2010, 10:58 AM

Quote:

Originally Posted by TechBill

I went to check to download Z4 today on ZVRS website and noticed a fine print on ZVRS.

When you buy Z340 or Z150 or any Z device you do not own it and you only purchased it at a subsibized price.

If you sell it or give to someone else and ZVRS find out then they disable Z Device and they will charge you 250 dollars.

so? what is problem? their business

if u not like why go for it? if not like something forget that vrs

qwerty123 · 02-16-2010, 10:59 AM

Quote:

Originally Posted by posts from hell

Corporate Greed.

aka z phone more cost than SVRS 200

TechBill · 02-16-2010, 11:59 AM

Quote:

Originally Posted by qwerty123

so? what is problem? their business

if u not like why go for it? if not like something forget that vrs

Problem is ZVRS Outreach Rep came to my home discussed about selling me the Z340 but he never mentioned the fine print rule to me.

And now I just found out about it yesterday and I know quite a few Deafs are not aware of this and they wanted to sell their Z340 because it did not have a web browser. They are unable to use it on many free wifi hotspot all over since it starting to expand all over requiring you to sign in with web browser.

So there nothing wrong to point it out and make it aware to the Deaf commuities since I was not made aware myself by the ZVRS Outreach Rep

.

.

**Chevy57** · 02-16-2010, 01:23 PM

Quote:

Originally Posted by TechBill

Problem is ZVRS Outreach Rep came to my home discussed about selling me the Z340 but he never mentioned the fine print rule to me.

And now I just found out about it yesterday and I know quite a few Deafs are not aware of this and they wanted to sell their Z340 because it did not have a web browser. They are unable to use it on many free wifi hotspot all over since it starting to expand all over requiring you to sign in with web browser.

So there nothing wrong to point it out and make it aware to the Deaf commuities since I was not made aware myself by the ZVRS Outreach Rep.

True. When I worked to do with customers' netbooks, they were not satisfied with Z430 that unable to use web browser and wifi hotstop which requesting network key numbers. They were left them in storage. They were very happy to use P3 in netbooks or notebook.

Why will ZVRS charge $250 if selling or give it to someone? Unfair!!

qwerty123 · 02-16-2010, 01:35 PM

Quote:

Originally Posted by Chevy57

True. When I worked to do with customers' netbooks, they were not satisfied with Z430 that unable to use web browser and wifi hotstop which requesting network key numbers. They were left them in storage. They were very happy to use P3 in netbooks or notebook.

Why will ZVRS charge $250 if selling or give it to someone? Unfair!!

unfair? simple return it. what the fuss about?

Lighthouse77 · 02-16-2010, 07:11 PM

wow, who knew VRS would cause so much problems and debates. It's bad as Linux vs. windows vs. Mac

TechBill · 02-16-2010, 10:55 PM

Quote:

Originally Posted by qwerty123

unfair? simple return it. what the fuss about?

You seem to know about ZVRS so I got a question if you don't mind.

Will ZVRS customers get thier money back on what they paid for if they return it after 30-90 days?

Thank you

.

lilbugsb3 · 02-16-2010, 11:59 PM

DO not TRUST ZVRS! DO not give your Sorenson or HOVRS local number to ZVRS, they will go ahead PORT!!! DO not trust ZVRS!!!

**Chevy57** · 02-17-2010, 05:49 AM

Quote:

Originally Posted by TechBill

You seem to know about ZVRS so I got a question if you don't mind.

Will ZVRS customers get thier money back on what they paid for if they return it after 30-90 days?

Thank you

.

Good question. I had read Z product agreement statement but no word for returning it back and money back. I believe that ZVRS is dirty business.

Z users, make sure to ask question to Z Help about return policy before buying Z340 or Z150.

**Chevy57** · 02-17-2010, 05:50 AM

Quote:

Originally Posted by lilbugsb3

DO not TRUST ZVRS! DO not give your Sorenson or HOVRS local number to ZVRS, they will go ahead PORT!!! DO not trust ZVRS!!!

I agree you.

zerodog · 02-17-2010, 09:58 AM

I knew it going be like that but again still not right...

They shouldn't charge even ANY VRS shouldn't charge it.

If they need 'charge' for insurance purpose damage VP device that sound reason-able... but that kind stuff like that and I disagree that

zerodog · 02-17-2010, 09:59 AM

oh one more thing, I wonder ZVRS ask your SSN?

seanbelanger · 02-17-2010, 08:55 PM

Just to clear. If anyone is unhappy with a Z phone we will take it back anytime for a full refund.

Full Refund anytime not 30 or 90 days,, anytime a year later whatever..

yes we do not want you to transfer our phones especially to hearing people
we pay over $300 for a Z340 but we sell for less than $100..

On porting, yes we ask people to port. our team is instructed to make sure customers know what porting is..
When a number is ported from a Sorenson phone, Sorenson takes all key features away from the VP200 as what can only be described as punishment for porting. We do not do this.

And again if anyone is not happy, full refund anytime..

Sean Belanger
CEO CSDVRS

lilbugsb3 · 02-17-2010, 09:21 PM

Quote:

Originally Posted by seanbelanger

Just to clear. If anyone is unhappy with a Z phone we will take it back anytime for a full refund.

Full Refund anytime not 30 or 90 days,, anytime a year later whatever..

yes we do not want you to transfer our phones especially to hearing people
we pay over $300 for a Z340 but we sell for less than $100..

On porting, yes we ask people to port. our team is instructed to make sure customers know what porting is..
When a number is ported from a Sorenson phone, Sorenson takes all key features away from the VP200 as what can only be described as punishment for porting. We do not do this.

And again if anyone is not happy, full refund anytime..

Sean Belanger
CEO CSDVRS

"punishment"

I think you are so damn wrong.. like for example tmobile, sprint, cable, dsl, etc they have features... Sprint has features which are nascar and NFL.. Tmobile has NBA and go on. If you switch to new cell phone with different compmany you will lost features... That just ZVRS do the dirty business, period! NO DISCUSSION!!! Sorenson did do the right thing because FCC approved. you idiot zvrs!

**Chevy57** · 02-17-2010, 09:24 PM

Quote:

Originally Posted by seanbelanger

Just to clear. If anyone is unhappy with a Z phone we will take it back anytime for a full refund.

Full Refund anytime not 30 or 90 days,, anytime a year later whatever..

yes we do not want you to transfer our phones especially to hearing people
we pay over $300 for a Z340 but we sell for less than $100..

On porting, yes we ask people to port. our team is instructed to make sure customers know what porting is..
When a number is ported from a Sorenson phone, Sorenson takes all key features away from the VP200 as what can only be described as punishment for porting. We do not do this.

And again if anyone is not happy, full refund anytime..

Sean Belanger
CEO CSDVRS

Sean, someone don't have Sorenson VP. what are you doing for requesting new phone number or you don't do this?

souggy · 02-17-2010, 09:26 PM

No offense... but... I see VRS companies do this over and over again: sell a product at a subsidized price or give away a product to the Deaf community, but still retain ownership over the product.

Why not do a contract like cellular companies do? You gotta pay a certain amount every few months, then after you pay it off-- it's yours. If you cancel the service with the company, the phone is still yours but you get billed for however much you still owe on the phone.

lilbugsb3 · 02-17-2010, 09:32 PM

Again, make sure YOU do not PORT the number to ZVRS because I find out from ZVRS installer, he told me that ZVRS seems can't afford to get local number from ZVRS, how sad is that?!?! He also told me that he has about 20 customers who are so pissed off at ZVRS for port since they lost their features because Sorenson already warned all customers if port then will lost features so that is why HOVRS provide their own local number while ZVRS can't?! Wow, very sad for ZVRS. But still, ZVRS should warned them before they do port but THEY did not do that. Now Sean make a comment on this because he knows it is wrong for them to do this. Plus Sean should not comment on Sorenson because FCC are not allowed this. Any company that makes payment from FCC and they are not allowed to negative about any relay company but now I see Sean do this so I am copy this and save it for in case.

RickL66 · 02-17-2010, 10:52 PM

Quote:

Originally Posted by seanbelanger

When a number is ported from a Sorenson phone, Sorenson takes all key features away from the VP200 as what can only be described as punishment for porting. We do not do this.

Sean Belanger
CEO CSDVRS

I ported my TMO Blackberry number to a new AT&T Blackberry. My TMO Blackberry stopped working. That is the same concept with a VP-200 when a number is ported away. Are you guys too cheap to provide Local Numbers yourselves?

lilbugsb3 · 02-17-2010, 11:03 PM

Quote:

Originally Posted by RickL66

I ported my TMO Blackberry number to a new AT&T Blackberry. My TMO Blackberry stopped working. That is the same concept with a VP-200 when a number is ported away. Are you guys too cheap to provide Local Numbers yourselves?

Good point!

AMGB05 · 02-18-2010, 12:07 AM

WINDOWS 7

ERROR: Cannot contacto any of the Carrier Servers

diehardbiker · 02-18-2010, 12:32 AM

Curious, why in front of Zvrs webpage stated that Z4 has been released, and when I click asssume that I would download Z4 software, it asked me to register which I do not have problem with. Unfortunately I am not willing to share my 10 digit local number to your company. I ended up found out that Z4 is not ready to download. So whats up in the beginning it says it is released only to ask to register, result inform that it will be available at later time.

Remember, talk is cheap, actions has price in it.

DHB

Quote:

Originally Posted by seanbelanger

Just to clear. If anyone is unhappy with a Z phone we will take it back anytime for a full refund.

Full Refund anytime not 30 or 90 days,, anytime a year later whatever..

yes we do not want you to transfer our phones especially to hearing people
we pay over $300 for a Z340 but we sell for less than $100..

On porting, yes we ask people to port. our team is instructed to make sure customers know what porting is..
When a number is ported from a Sorenson phone, Sorenson takes all key features away from the VP200 as what can only be described as punishment for porting. We do not do this.

And again if anyone is not happy, full refund anytime..

Sean Belanger
CEO CSDVRS

TechBill · 02-18-2010, 12:40 AM

Quote:

Originally Posted by seanbelanger

Just to clear. If anyone is unhappy with a Z phone we will take it back anytime for a full refund.

Full Refund anytime not 30 or 90 days,, anytime a year later whatever..

yes we do not want you to transfer our phones especially to hearing people
we pay over $300 for a Z340 but we sell for less than $100..

On porting, yes we ask people to port. our team is instructed to make sure customers know what porting is..
When a number is ported from a Sorenson phone, Sorenson takes all key features away from the VP200 as what can only be described as punishment for porting. We do not do this.

And again if anyone is not happy, full refund anytime..

Sean Belanger
CEO CSDVRS

Thank you for replying and post answers to my questions.

.

**Chevy57** · 02-18-2010, 06:22 AM

Quote:

Originally Posted by lilbugsb3

DO not TRUST ZVRS! DO not give your Sorenson or HOVRS local number to ZVRS, they will go ahead PORT!!! DO not trust ZVRS!!!

Thank you, someone dropped out member of it. He don't like port from other local numbers. He keeps Purple.

dkf747 · 02-18-2010, 08:13 AM

ZVRS used to give out local numbers. I have numbers from Sorenson, Purple, and ZVRS. Are you guys saying they don't anymore?

I don't see anything wrong with porting a number, but only if that is what the customer explicitly opts for.

bill_deaf · 02-18-2010, 08:56 AM

I got Z4 from ZVRS and yes it's local number. They give local numbers for all Z phones.

I have P3 on my laptop- I am unable to uninstall it- it's a BUG from Purple- they did this on purpose. Bad bad

I tested and i can uninstall z4 without problem- OFC i installed it back on- its the best video software.

No need to sweat about the legal agreements- all companies have their own for their protection.

02-16-2010, 10:53 AM	#4 (permalink)
PowerON Registered User Join Date: Mar 2007 Location: 37.5, 126.9 Posts: 10,325 Blog Entries: 5	It's because during the identify that don't want to be put in for mistake. I think __________________ • [Illustrator.Blog-alloon.com] • Don't shoot me! I'm only blogger!

02-16-2010, 07:11 PM	#11 (permalink)
Lighthouse77 Registered User Join Date: Mar 2009 Posts: 4,167	wow, who knew VRS would cause so much problems and debates. It's bad as Linux vs. windows vs. Mac __________________ Good thing about standards is that there are so many of them to choose from.

02-17-2010, 09:58 AM	#16 (permalink)
zerodog Registered User Join Date: Jan 2008 Location: Oh Thanks Heaven! Posts: 788	I knew it going be like that but again still not right... They shouldn't charge even ANY VRS shouldn't charge it. If they need 'charge' for insurance purpose damage VP device that sound reason-able... but that kind stuff like that and I disagree that __________________ Life is giving to us, we earn it by giving it. Let the dead have the immortality of fame, but the living the immortality of love - mean next child earn the life from me, because I love my child that mean lot to me will give to next little person earn the immortality of love from families.

02-17-2010, 09:59 AM	#17 (permalink)
zerodog Registered User Join Date: Jan 2008 Location: Oh Thanks Heaven! Posts: 788	oh one more thing, I wonder ZVRS ask your SSN? __________________ Life is giving to us, we earn it by giving it. Let the dead have the immortality of fame, but the living the immortality of love - mean next child earn the life from me, because I love my child that mean lot to me will give to next little person earn the immortality of love from families.

02-17-2010, 08:55 PM	#18 (permalink)
seanbelanger Registered User Join Date: Feb 2010 Posts: 2	ZVRS costs and transfer of phones Just to clear. If anyone is unhappy with a Z phone we will take it back anytime for a full refund. Full Refund anytime not 30 or 90 days,, anytime a year later whatever.. yes we do not want you to transfer our phones especially to hearing people we pay over $300 for a Z340 but we sell for less than $100.. On porting, yes we ask people to port. our team is instructed to make sure customers know what porting is.. When a number is ported from a Sorenson phone, Sorenson takes all key features away from the VP200 as what can only be described as punishment for porting. We do not do this. And again if anyone is not happy, full refund anytime.. Sean Belanger CEO CSDVRS

Today
Deafness	Sponsored Links __________________ This advertising will not be shown in this way to registered members. Register your free account today and become a member on AllDeaf.com

02-16-2010, 10:34 AM	#3 (permalink)
dkf747 Registered User Join Date: May 2005 Location: DC Area Posts: 916	Nothing wrong with that since it is subsidized. If they wont allow you to buy it at full price then maybe that's a problem. Why do VRS companies want to keep control over these devices?

02-16-2010, 11:59 PM	#13 (permalink)
lilbugsb3 Registered User Join Date: Sep 2008 Location: Huntington, West Virginia Posts: 175	DO not TRUST ZVRS! DO not give your Sorenson or HOVRS local number to ZVRS, they will go ahead PORT!!! DO not trust ZVRS!!!

02-17-2010, 09:26 PM	#21 (permalink)
souggy Registered User Join Date: Jul 2009 Location: Pacific Northwest Posts: 9,541	No offense... but... I see VRS companies do this over and over again: sell a product at a subsidized price or give away a product to the Deaf community, but still retain ownership over the product. Why not do a contract like cellular companies do? You gotta pay a certain amount every few months, then after you pay it off-- it's yours. If you cancel the service with the company, the phone is still yours but you get billed for however much you still owe on the phone. __________________ "It is my task to convince you not to turn away because you don’t understand it." - Richard Freynman

02-17-2010, 09:32 PM	#22 (permalink)
lilbugsb3 Registered User Join Date: Sep 2008 Location: Huntington, West Virginia Posts: 175	Again, make sure YOU do not PORT the number to ZVRS because I find out from ZVRS installer, he told me that ZVRS seems can't afford to get local number from ZVRS, how sad is that?!?! He also told me that he has about 20 customers who are so pissed off at ZVRS for port since they lost their features because Sorenson already warned all customers if port then will lost features so that is why HOVRS provide their own local number while ZVRS can't?! Wow, very sad for ZVRS. But still, ZVRS should warned them before they do port but THEY did not do that. Now Sean make a comment on this because he knows it is wrong for them to do this. Plus Sean should not comment on Sorenson because FCC are not allowed this. Any company that makes payment from FCC and they are not allowed to negative about any relay company but now I see Sean do this so I am copy this and save it for in case.

02-18-2010, 12:07 AM	#25 (permalink)
AMGB05 Registered User Join Date: Mar 2008 Posts: 1	Download Z4 WINDOWS 7 ERROR: Cannot contacto any of the Carrier Servers

02-18-2010, 08:13 AM	#29 (permalink)
dkf747 Registered User Join Date: May 2005 Location: DC Area Posts: 916	ZVRS used to give out local numbers. I have numbers from Sorenson, Purple, and ZVRS. Are you guys saying they don't anymore? I don't see anything wrong with porting a number, but only if that is what the customer explicitly opts for.

02-18-2010, 08:56 AM	#30 (permalink)
bill_deaf Registered User Join Date: Feb 2010 Posts: 3	ZVRS good guys- Purple- bad guys I got Z4 from ZVRS and yes it's local number. They give local numbers for all Z phones. I have P3 on my laptop- I am unable to uninstall it- it's a BUG from Purple- they did this on purpose. Bad bad I tested and i can uninstall z4 without problem- OFC i installed it back on- its the best video software. No need to sweat about the legal agreements- all companies have their own for their protection.

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