:mad:ARE SORENSON TOY WITH ALASKA FAIRBANK ? :mad:

deafironchef · 02-17-2009, 01:36 PM

let me tell you

yes they are.

most want vp but not know how .

some have vp 100 but wait for tech to come to fairbank and replace it all

i have apply for vp 200 and now 7th day nothing email me for appt to vp 200

i have vp 100 and it no power on when i plug

and even worst i apply for trainee but they reject me but i want them to make it easier for them and help deaf for while

deafironchef · 02-17-2009, 01:37 PM

Quote:

Originally Posted by deafironchef

let me tell you

yes they are.

most want vp but not know how .

some have vp 100 but wait for tech to come to fairbank and replace it all

i have apply for vp 200 and now 7th day nothing email me for appt to vp 200

i have vp 100 and it no power on when i plug

and even worst i apply for trainee but they reject me but i want them to make it easier for them and help deaf for while

most of them have been told that tech suppoet will come by june and july in 2008 but never did !!!!!!!!!!!!!!!!!

Frisky Feline · 02-17-2009, 01:41 PM

call them ask them if they need their commission $$$$ get their BUTTs over there.

sequoias · 02-17-2009, 01:43 PM

Quote:

Originally Posted by Frisky Feline

call them ask them if they need their commission $$$$ get their BUTTs over there.

Or maybe Fairbanks don't have any VP installers so no one wants to drive from Anchorage to Fairbanks? Sorenson is trying to hire more VP installers in areas that don't have ones or don't have enough installers.

Frisky Feline · 02-17-2009, 01:48 PM

Quote:

Originally Posted by sequoias

Or maybe Fairbanks don't have any VP installers so no one wants to drive from Anchorage to Fairbanks? Sorenson is trying to hire more VP installers in areas that don't have ones or don't have enough installers.

Oh its possible. i know couple of people who works sorsenson vp are willing to drive about 2 hours. like they came to my home when i wasn't home.

sequoias · 02-17-2009, 01:50 PM

Quote:

Originally Posted by Frisky Feline

Oh its possible. i know couple of people who works sorsenson vp are willing to drive about 2 hours. like they came to my home when i wasn't home.

That must suck when driving there for nothing.

If there are few people in Fairbanks and would anyone want to install/tech support on VP in areas with few people wouldn't be a big money maker...so come to think about that..... Maybe that's why Deafchef is fustrated.

If you want it fixed right away, you might be lucky to know one of the trusted VP technican and tell Sorenson to refer their name and they will send them over to your place?

Frisky Feline · 02-17-2009, 01:54 PM

Quote:

Originally Posted by sequoias

That must suck when driving there for nothing.

If there are few people in Fairbanks and would anyone want to install/tech support on VP in areas with few people wouldn't be a big money maker...so come to think about that..... Maybe that's why Deafchef is fustrated.

If you want it fixed right away, you might be lucky to know one of the trusted VP technican and tell Sorenson to refer their name and they will send them over to your place?

yeah. look like deafironchef needs to email them again and agian until they get the message.

sequoias · 02-17-2009, 01:55 PM

Quote:

Originally Posted by Frisky Feline

yeah. look like deafironchef needs to email them again and agian until they get the message.

Yeah, I think so too.

deafironchef · 02-17-2009, 03:36 PM

but i am move out anywya alaska is not right for me

second i want to work for them

behind fairbank to anchorage only 8 hours away

deafironchef · 02-17-2009, 03:38 PM

Quote:

Originally Posted by sequoias

Or maybe Fairbanks don't have any VP installers so no one wants to drive from Anchorage to Fairbanks? Sorenson is trying to hire more VP installers in areas that don't have ones or don't have enough installers.

look i did apply three time so fall they reject me

i knew they are doing worng !!!!!!!!!!!!!!!!!

deafironchef · 02-17-2009, 03:54 PM

this what thwy say

Hello,

Ok but at this time we have no one available to help your videophone so we will do our best to set that up soon

Thanks

________________________________

Sent: Mon 2/16/2009 12:52 PM
To: Kenneth Gibson
Subject: Re: VP-200

I will call u very soon

To dissxuse major issue

Sent via BlackBerry by AT&T

________________________________

From: "Kenneth Gibson"
Date: Mon, 16 Feb 2009 12:45:02 -0700

Hello Daniel,

I apologize that we don't have any one as trainer to help you at this moment.

However we will be able to help in near future when someone is available to travel to Alaska to help the customers like yourself to get this fixed.

We will let you know when we're able to come so please stand by ok?

Thanks!

it got me angery

Chevy57 · 02-17-2009, 04:41 PM

I m sorry to hear from you about Sorenson. How far is from Anchorage? Not enough Sorenson installers in Alaska. Do you have member of Purple (HOVRS)?

PowerON · 02-17-2009, 04:42 PM

It's long distance if none installer is available in your location. They have to be careful to make sure the customer will be, for a sure, available at home instead waste their 8 hours to drive for nothing.

deafironchef · 02-17-2009, 05:06 PM

power on i want to be the one trainee but they will not accpet me

who falut it that ?

NotSoDeaf · 02-17-2009, 06:03 PM

Let me tell you,
When I applied for a new one- they NEVER emailed me back. One day they just showed up at my house. Luckily my mom was home, otherwise I would have not received it. I had no communication from anyone. They just.. decided upon themselves to come one day. Hm.

deafironchef · 02-17-2009, 06:36 PM

how long how long u have to wait to get new one

to notsodeaf

NotSoDeaf · 02-17-2009, 06:44 PM

It was close to 3 weeks before they surprised me. Might have even been longer. I just assumed they forgot about me and I was ready to try again when my mom text me to say that they came and installed it.

deafironchef · 02-17-2009, 09:48 PM

but alaska biggest state and few people but they should get it all up by end of 2008 but they fail to give all vp 200 oin faitbank

sequoias · 02-18-2009, 01:35 AM

Deafironchef, there's no need to get mad that they wouldn't hire you. You might not have enough qualifications to get the job as a VP installer/technican. Any company have the right to reject/reserve whoever they want to hire depending on qualifications and all that background experiences.

radioman · 02-18-2009, 03:37 PM

deafironchef, If you can borrow your dlink or sorenson router power cord to see if the vp100 will power on, then you can prove to sorenson tech support (not installer ) you can call them to get a replacement power cord and they can ship it to you when the request is approved. Once you get your vp up and running again, you be able to have a working unit, doesnt matter if it not 200 yet, your oringinal problem is non working vp and you cant make vp calls right ? SO once sorenson ships you a replacement power cord, it makes the wait for a upgrade to vp200 much more tolerable.

deafironchef · 02-20-2009, 02:37 AM

okay i did test one of my friend vp it work good
and my vp is broke

Chevy57 · 02-20-2009, 05:36 AM

If your VP 100 is defective, you email report to Sorenson support.
Sorenson VRS® Some trainers should go to exchange new VP200 for you.

deafironchef · 02-20-2009, 06:37 AM

now just report thank you

deafironchef · 02-20-2009, 01:09 PM

well i found out !!!!!!!!!!!!11

i I WAS VERY PISS OFF AT TRAINEE BECAUSE HE OR SHE CLOSED MY TICKET REQUEST FOR VP 200 THAT MEAN ALL OTHER BEEN REQCEUT WAS ALSO TOO

SO I AM CALL CIR ASAP TO YELL AT THEM FOR NOT DOING THIER JOB

I CAN NOT WAIT FOR HOVRS MVP TO SHUT SORENSON DOWN !

LilCueballRulez · 02-20-2009, 01:32 PM

Quote:

Originally Posted by deafironchef

well i found out !!!!!!!!!!!!11

i I WAS VERY PISS OFF AT TRAINEE BECAUSE HE OR SHE CLOSED MY TICKET REQUEST FOR VP 200 THAT MEAN ALL OTHER BEEN REQCEUT WAS ALSO TOO

SO I AM CALL CIR ASAP TO YELL AT THEM FOR NOT DOING THIER JOB

I CAN NOT WAIT FOR HOVRS MVP TO SHUT SORENSON DOWN !

Huh?! You cannot blaming on SORENSON for BIG TIME! Sorenson will trying to do their best for you! If Sorenson Tech Support not able to help it then you can trying to contact with Sorenson Customer Care at 200-877-4636 and tell them what are you complain about Trainee and Trainer didn't show up at your crib since then?

deafironchef · 02-20-2009, 08:40 PM

you need to come and see what fairbank had to say

trainee are waste our time

he/she should show up last june to add vp 200 who used have vp 100 but never did

LilCueballRulez · 02-21-2009, 12:56 AM

Quote:

Originally Posted by deafironchef

you need to come and see what fairbank had to say

trainee are waste our time

he/she should show up last june to add vp 200 who used have vp 100 but never did

Okay, fine then complain to Customer Care, not me.. lolz! You have to right that you complain too much and BUG on Sorenson Customer Care what you need!

radioman · 02-21-2009, 09:29 PM

deafironchef - i am confused - is your vp100 working or not ? If not, then why not ?
As for Sorenson installer not showing up and replace to vp200, they dont just show up without authorization from their area specialist or higher.

Now you said you tested at your Friends house, exactly what did you test ? I am not going to assume anything. You need to tell us whats going on so we can help you instead of getting pissed off.

deafironchef · 02-21-2009, 10:17 PM

okay
i have vp 100 and test at freidn out himslef have vp 200

he test it to see if wotk it not work at all

second

sorenson installer closed my ticket request and i have told them o have not got vp 200 and commuinty are wait from them too

webexplorer · 02-21-2009, 11:15 PM

It is not necessary for you to being so mad yourself. I see why they said that it is not easy to get someone to come and install it for you.

My friend had a VP100 and now replaced it to a VP200 and she didn't have a problem since then so I assume that the company is aware of the VP100's problems. It took 8 months for her to get the VP200. It took six months for me to get it.

Maybe, you might want to come over your friend's house who has the VP200 so that you could talk to a tech support on VP with your good explanation about your VP100. You really need to be nice to the person on the VP, otherwise the agent would think that you are too crabby that he/she won't deal with you anymore. It's because the agents have hundreds of deaf people on the VP everyday.

I believe that it has to do with your router that needs to be reset somehow. You have to unplug both your cable device, a router and a VP100. Wait for 5 minutes. Then plug your cable, wait for 2 minutes then plug the VP100, and wait for two minutes then plug your router - to see what happens. It takes 10 minutes for themselves to set up automatically. (I was also told to use a Dlink router for VP100. If you have a switch device to hook the router, then don't use the switcher. I had one, and it does not work so I used another brand for the router.)

You could apply an Ojo and a MVP (purple company). It's up to you.

02-17-2009, 01:36 PM	#1 (permalink)
deafironchef deaf alaskan Join Date: Nov 2005 Location: alaska fairbank Posts: 368	:mad:ARE SORENSON TOY WITH ALASKA FAIRBANK ? :mad: let me tell you yes they are. most want vp but not know how . some have vp 100 but wait for tech to come to fairbank and replace it all i have apply for vp 200 and now 7th day nothing email me for appt to vp 200 i have vp 100 and it no power on when i plug and even worst i apply for trainee but they reject me but i want them to make it easier for them and help deaf for while

02-17-2009, 04:41 PM	#12 (permalink)
Chevy57 Premium Member Join Date: Feb 2004 Location: Buckeye State Posts: 5,432	I m sorry to hear from you about Sorenson. How far is from Anchorage? Not enough Sorenson installers in Alaska. Do you have member of Purple (HOVRS)? __________________

02-17-2009, 04:42 PM	#13 (permalink)
PowerON Click me 12 time Join Date: Mar 2007 Location: Suddenly, I'm cowboy. Posts: 6,863 Blog Entries: 4	It's long distance if none installer is available in your location. They have to be careful to make sure the customer will be, for a sure, available at home instead waste their 8 hours to drive for nothing. __________________ • [Illustrator.Blog-alloon.com] • Don't shoot me! I'm only blogger!

02-20-2009, 05:36 AM	#22 (permalink)
Chevy57 Premium Member Join Date: Feb 2004 Location: Buckeye State Posts: 5,432	If your VP 100 is defective, you email report to Sorenson support. Sorenson VRS® Some trainers should go to exchange new VP200 for you. __________________

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02-17-2009, 01:41 PM	#3 (permalink)
Frisky Feline Provoke, Pounce, Purr Join Date: Jun 2003 Posts: 5,712	call them ask them if they need their commission $$$$ get their BUTTs over there.

02-17-2009, 03:36 PM	#9 (permalink)
deafironchef deaf alaskan Join Date: Nov 2005 Location: alaska fairbank Posts: 368	but i am move out anywya alaska is not right for me second i want to work for them behind fairbank to anchorage only 8 hours away

02-17-2009, 03:54 PM	#11 (permalink)
deafironchef deaf alaskan Join Date: Nov 2005 Location: alaska fairbank Posts: 368	this what thwy say Hello, Ok but at this time we have no one available to help your videophone so we will do our best to set that up soon Thanks ________________________________ Sent: Mon 2/16/2009 12:52 PM To: Kenneth Gibson Subject: Re: VP-200 I will call u very soon To dissxuse major issue Sent via BlackBerry by AT&T ________________________________ From: "Kenneth Gibson" Date: Mon, 16 Feb 2009 12:45:02 -0700 Hello Daniel, I apologize that we don't have any one as trainer to help you at this moment. However we will be able to help in near future when someone is available to travel to Alaska to help the customers like yourself to get this fixed. We will let you know when we're able to come so please stand by ok? Thanks! it got me angery

02-17-2009, 05:06 PM	#14 (permalink)
deafironchef deaf alaskan Join Date: Nov 2005 Location: alaska fairbank Posts: 368	power on i want to be the one trainee but they will not accpet me who falut it that ?

02-17-2009, 06:03 PM	#15 (permalink)
NotSoDeaf i cant hear you honking Join Date: Sep 2008 Location: Chicago, IL Posts: 65	Let me tell you, When I applied for a new one- they NEVER emailed me back. One day they just showed up at my house. Luckily my mom was home, otherwise I would have not received it. I had no communication from anyone. They just.. decided upon themselves to come one day. Hm.

02-17-2009, 06:36 PM	#16 (permalink)
deafironchef deaf alaskan Join Date: Nov 2005 Location: alaska fairbank Posts: 368	how long how long u have to wait to get new one to notsodeaf

02-17-2009, 06:44 PM	#17 (permalink)
NotSoDeaf i cant hear you honking Join Date: Sep 2008 Location: Chicago, IL Posts: 65	It was close to 3 weeks before they surprised me. Might have even been longer. I just assumed they forgot about me and I was ready to try again when my mom text me to say that they came and installed it.

02-17-2009, 09:48 PM	#18 (permalink)
deafironchef deaf alaskan Join Date: Nov 2005 Location: alaska fairbank Posts: 368	but alaska biggest state and few people but they should get it all up by end of 2008 but they fail to give all vp 200 oin faitbank

02-18-2009, 01:35 AM	#19 (permalink)
sequoias Premium Member Join Date: Jun 2004 Location: A little trip to the extraordinary. Posts: 16,296	Deafironchef, there's no need to get mad that they wouldn't hire you. You might not have enough qualifications to get the job as a VP installer/technican. Any company have the right to reject/reserve whoever they want to hire depending on qualifications and all that background experiences.

02-18-2009, 03:37 PM	#20 (permalink)
radioman Registered User Join Date: Jun 2008 Posts: 793	deafironchef, If you can borrow your dlink or sorenson router power cord to see if the vp100 will power on, then you can prove to sorenson tech support (not installer ) you can call them to get a replacement power cord and they can ship it to you when the request is approved. Once you get your vp up and running again, you be able to have a working unit, doesnt matter if it not 200 yet, your oringinal problem is non working vp and you cant make vp calls right ? SO once sorenson ships you a replacement power cord, it makes the wait for a upgrade to vp200 much more tolerable.

02-20-2009, 02:37 AM	#21 (permalink)
deafironchef deaf alaskan Join Date: Nov 2005 Location: alaska fairbank Posts: 368	okay i did test one of my friend vp it work good and my vp is broke

02-20-2009, 06:37 AM	#23 (permalink)
deafironchef deaf alaskan Join Date: Nov 2005 Location: alaska fairbank Posts: 368	now just report thank you

02-20-2009, 01:09 PM	#24 (permalink)
deafironchef deaf alaskan Join Date: Nov 2005 Location: alaska fairbank Posts: 368	well i found out !!!!!!!!!!!!11 i I WAS VERY PISS OFF AT TRAINEE BECAUSE HE OR SHE CLOSED MY TICKET REQUEST FOR VP 200 THAT MEAN ALL OTHER BEEN REQCEUT WAS ALSO TOO SO I AM CALL CIR ASAP TO YELL AT THEM FOR NOT DOING THIER JOB I CAN NOT WAIT FOR HOVRS MVP TO SHUT SORENSON DOWN !

02-20-2009, 08:40 PM	#26 (permalink)
deafironchef deaf alaskan Join Date: Nov 2005 Location: alaska fairbank Posts: 368	you need to come and see what fairbank had to say trainee are waste our time he/she should show up last june to add vp 200 who used have vp 100 but never did

02-21-2009, 09:29 PM	#28 (permalink)
radioman Registered User Join Date: Jun 2008 Posts: 793	deafironchef - i am confused - is your vp100 working or not ? If not, then why not ? As for Sorenson installer not showing up and replace to vp200, they dont just show up without authorization from their area specialist or higher. Now you said you tested at your Friends house, exactly what did you test ? I am not going to assume anything. You need to tell us whats going on so we can help you instead of getting pissed off.

02-21-2009, 10:17 PM	#29 (permalink)
deafironchef deaf alaskan Join Date: Nov 2005 Location: alaska fairbank Posts: 368	okay i have vp 100 and test at freidn out himslef have vp 200 he test it to see if wotk it not work at all second sorenson installer closed my ticket request and i have told them o have not got vp 200 and commuinty are wait from them too

02-21-2009, 11:15 PM	#30 (permalink)
webexplorer I'm listening to everyone Join Date: Jun 2003 Location: New England Posts: 4,505	It is not necessary for you to being so mad yourself. I see why they said that it is not easy to get someone to come and install it for you. My friend had a VP100 and now replaced it to a VP200 and she didn't have a problem since then so I assume that the company is aware of the VP100's problems. It took 8 months for her to get the VP200. It took six months for me to get it. Maybe, you might want to come over your friend's house who has the VP200 so that you could talk to a tech support on VP with your good explanation about your VP100. You really need to be nice to the person on the VP, otherwise the agent would think that you are too crabby that he/she won't deal with you anymore. It's because the agents have hundreds of deaf people on the VP everyday. I believe that it has to do with your router that needs to be reset somehow. You have to unplug both your cable device, a router and a VP100. Wait for 5 minutes. Then plug your cable, wait for 2 minutes then plug the VP100, and wait for two minutes then plug your router - to see what happens. It takes 10 minutes for themselves to set up automatically. (I was also told to use a Dlink router for VP100. If you have a switch device to hook the router, then don't use the switcher. I had one, and it does not work so I used another brand for the router.) You could apply an Ojo and a MVP (purple company). It's up to you.