CapTel and automated phone system

GraysonPeddie · 03-24-2008, 02:24 PM

Hi. When I tried to cancel my Vonage account, I once had trouble with the automated system with CapTel (or WebCapTel, as I used Sprint CapTel for captioning). The automated system has time limitations and if the time runs out and the CA takes time to voice everything what the automated system said, this will not allow me enough time to speak or enter the digits that are requested by the automated system. I tried to call Vonage about three times before my dad can help me out.

Has anybody have any trouble with automated phone system when using CapTel/WebCapTel?

I wish companies using automated phone systems would give enough time for captioned-telephone users to input/say digits or say the words that were asked by the automated phone system.

If you have residual hearing and can speak and never heard of CapTel, you can try out any of two services: Hamilton CapTel or www.sprintcaptel.com (although not really the point of my thread, but just useful info).

03-24-2008, 02:24 PM	#1 (permalink)
GraysonPeddie Eye/Hear/Speech Impaired Join Date: May 2006 Location: Tallahassee, FL 32310 Posts: 766	CapTel and automated phone system Hi. When I tried to cancel my Vonage account, I once had trouble with the automated system with CapTel (or WebCapTel, as I used Sprint CapTel for captioning). The automated system has time limitations and if the time runs out and the CA takes time to voice everything what the automated system said, this will not allow me enough time to speak or enter the digits that are requested by the automated system. I tried to call Vonage about three times before my dad can help me out. Has anybody have any trouble with automated phone system when using CapTel/WebCapTel? I wish companies using automated phone systems would give enough time for captioned-telephone users to input/say digits or say the words that were asked by the automated phone system. If you have residual hearing and can speak and never heard of CapTel, you can try out any of two services: Hamilton CapTel or www.sprintcaptel.com (although not really the point of my thread, but just useful info). __________________ ASL Tutorials: http://www.lifeprint.com/asl101/page...t/concepts.htm www.lessontutor.com/ASLgenhome.html ASL Grammar: http://daphne.palomar.edu/kstruxness...les%201-06.pdf ASL Browser: http://commtechlab.msu.edu/sites/aslweb/browser.htm www.lifeprint.com/asl101/pages-layout/signs.htm www.aslpro.com

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