FCC orders 911 and numbers for internet relay

dbarovian · 03-21-2008, 04:37 PM

FCC Orders Emergency Call Handling and Commits to Numbering for Internet Relay Users in 2008
By advocacy | March 21, 2008

For years, the NAD, along with other consumer advocacy groups, has been advocating for access to 911 emergency call centers by consumers who use Internet-based relay services. Consumers with TTYs can call 911 emergency call centers directly. However, many consumers have switched to Internet-based communication services and have stopped using TTYs. Many of these consumers have no access to 911 emergency call centers.

Finally, the Federal Communications Commission (FCC) released a Report and Order that will require Internet-based relay service providers to connect consumers to appropriate 911 emergency call centers. The Order adopts emergency call handling requirements for Video Relay Service (VRS), Internet Protocol Relay (IP Relay), and IP captioned telephone service (IP CTS, also called WebCapTel). The Order will go into effect 30 days after it is published in the Federal Register, which should happen very soon.

This Order requires VRS, IP Relay, and IP CTS providers to accept and handle emergency calls, access a database to determine an appropriate 911 emergency call center for the caller’s location, and relay the call to that entity. Further, providers will be required to:

implement a system to answer an emergency call before non-emergency calls;
request the caller’s name and location information at the beginning of every emergency call;
deliver the caller’s name and the location of the emergency to the 911 emergency call center;
deliver information about the relay provider to the 911 emergency call center (so the 911 emergency call center can re-establish contact with the CA if the call is disconnected); and
if the call is disconnected, immediately re-establish contact with the caller and/or the appropriate 911 emergency call center and resume handling the call, when feasible.
The FCC will require Internet-based relay providers to include an advisory on their websites and in any consumer promotional materials that explains the circumstances under which relay 911 emergency calls may be limited, compared to direct TTY 911 calls.

In addition, the Order includes a commitment by the FCC to adopt a 10-digit numbering system linked to the North American Numbering Plan (NANP) (regular telephone numbers). The FCC will also require a location registration process to enable Internet-based relay providers to obtain and access user location information that will speed the process of identifying, connecting, and transmitting the caller’s location information to the appropriate 911 emergency call center. This location registration process will be tied to the 10-digit numbering plan.

The FCC issued a Public Notice asking for comments to “refresh” the record on relay service numbering issues quickly. Comments are due by April 8, 2008, and reply comments are due by April 18, 2008. The FCC plans to hold a stakeholder workshop immediately after the comment period, and commits to completing a final order on a 10-digit numbering plan by July 1, 2008. That 10-digit numbering order will require that the plan be implemented by December 31, 2008.

Because emergency call handling is important for all Americans, the FCC has adopted these interim emergency call handling requirements for Internet-based TRS providers. These requirements will be used until a technological solution is in place that enables Internet-based relay providers to automatically determine the location of the consumer and the appropriate 911 emergency call center. The NAD is pleased that the FCC included a timeline for the implementation of a 10-digit numbering plan. With out a timeline, interim solutions often become indefinite solutions and, in the case of emergency calls and 10-digit numbering, indefinite is not acceptable.

Click here to read the Report and Order on emergency call handling requirements for Internet-based relay providers.
http://hraunfoss.fcc.gov/edocs_publi...CC-08-78A1.pdf

Click here to read the Public Notice to refresh the record on 10-digit numbering for Internet-based relay service users.
http://fjallfoss.fcc.gov/edocs_publi...A-08-607A1.pdf

1. Real Ten Digit Numbers. Numbers that allow consumers to call each other across any device
including the Ojo Video Phone, a D-Link i2Eye, PC or MAC computers or any new video phone
device that may be available to them, without having to use each other’s IP address which may be
subject to frequent change.

2. Number Portability. The ability to transfer a phone number to any device or relay service of a
consumer’s choosing.

3. True E911 functionality. E911 service that includes automatic routing to the emergency
operator and allows reverse 911 calls – where locally available - in cases of major emergencies.

GraysonPeddie · 03-21-2008, 08:51 PM

That's interesting! So if I have AT&T Tilt (a Windows Mobile 6 device with GPS capability), could I send GPS info to the Internet relay service and the relay service can input GPS info to gather the location and call the emergency center? Of course, I do give info on what's the address, which floor I am located in, etc. but I'm just wondering about the GPS.

dbarovian · 04-15-2008, 12:33 PM

Watch Vlog.

Bob Daniels: Vlogs

NAD Files Comments on 10-Digit Numbering System | NAD Advocacy Blog

The NAD and consumer groups anticipate filing additional reply comments by the deadline of April 18, 2008.

PowerON · 04-15-2008, 03:01 PM

someday when 3G coverage is available in north america, we would able to use SMS as emergency on 911 with mobile phone.

dbarovian · 04-15-2008, 03:37 PM

The FCC Needs to Hear from You!

We want our own 10-digit telephone numbers NOW!

Did you know that technology now makes it possible for deaf people to have regular telephone numbers for our VPs, just like hearing people have for their telephones? Imagine just giving your phone number to hearing people to call, and this number would automatically connect you to a VRS service. No proxy numbers, no 800 numbers. Your own telephone number, just like everyone else has.

The Federal Communications Commission (FCC) is fully aware of this technology and is now trying to decide the best way to ensure that deaf people have access to it.

Just as the NAD pointed out in its web site last July, each of us should have our own 10-digit geographical telephone number (TN). For a more technical description of how this works, click on this link.
http://gullfoss2.fcc.gov/prod/ecfs/r...ent=6519124530

How would you get your free telephone number? You would register for a TN from your VRS provider the same way hearing people sign up for cell phone service. Registration would be easy and convenient.

Your TN would then become part of the national database handled by a neutral third party called NPAC. NPAC would handle your TN the same way they handle the phone numbers of hearing people.

NPAC has been in operation servicing all the telephone companies in the U.S. for the last 10 years. No special system, no special equipment, just the same kind of TNs that other U.S. citizens have. We would have the same kind of easy-to-use TNs that are enjoyed by people who can hear… at no cost to us.

With your own TN for your VP, you would also be able to make 9-1-1 calls and be automatically connected to emergency service providers. Currently, deaf and hard of hearing people have no way to call 9-1-1 directly on IP Relay or VRS. Registering for a phone number would immediately connect us with emergency service providers.

Act now! File your comment with the FCC telling them you want:

1. A 10-digit telephone number for your videophone NOW.
2. To be a part of the same national phone database that hearing people have which is administered by a neutral group called NPAC NOW.
3. Access to 9-1-1 services NOW.

Hope that you would do to file your comment and send it to FCC before April 18, 2008!

Brian · 04-16-2008, 05:34 AM

I was about to start a new thread, but I am glad I saw this...

DeafTimes :: Article

Bob Daniels: Vlogs

Brian · 04-16-2008, 05:37 AM

I am happy that they are doing something about this. I was rather uncomfortable giving out toll-free telephone numbers to people to call me. This was partly why I stayed with IP-Relay because of the regular telephone numbers.

Kalista · 04-16-2008, 08:36 AM

How come there is no established call 911 on videp phone relay ??

PowerON · 04-16-2008, 10:44 AM

Quote:

Originally Posted by Kalista

How come there is no established call 911 on videp phone relay ??

because it been show ip-address, make more difficult to track, so someone want to use 911 on VP, required to make register to give specs where you are at, call to 911 location. Otherwise, 911 base will find, start with where VRS building in other state or different city. What a great misled. It's just a start.

em20003 · 04-16-2008, 01:24 PM

Yes once they have a set number that is assigned to you they can finally start CHARGING YOU....

Everyone stand up and cheer......

See once they can assign a number to a fixed address the phone companys now have a means of charging and billing you .....

Still say getting a fixed number is a good thing....

If they said we are not doing this so you can get 911 service but so we can allow phone companys to charge you would you still be cheering?

Brian · 04-16-2008, 01:38 PM

If they are going to charge us, then let it be that way. I cannot see how this should be any harm to the deaf/hoh if they can afford Sidekicks/Hiptops, Blackberries and other nifty mobile devices.

Pacman · 04-17-2008, 10:22 AM

Quote:

Originally Posted by Brian

If they are going to charge us, then let it be that way. I cannot see how this should be any harm to the deaf/hoh if they can afford Sidekicks/Hiptops, Blackberries and other nifty mobile devices.

Doubtful... 911 is free, that required by law.

Deaf Mortgage · 04-17-2008, 11:42 AM

Reminder...

Send your complaints and comments to FCC

VRS TN Now: How to File FCC Comments

I did my 2 cent to the cause. Now its your turn!

continue the wave!!!

PowerON · 04-17-2008, 04:01 PM

Quote:

Originally Posted by Pacman

Doubtful... 911 is free, that required by law.

and we pay tax (from wireless svc/ground bill) that goes to 911.

PowerWCRulez · 04-18-2008, 10:38 PM

Quote:

Originally Posted by PowerON

and we pay tax (from wireless svc/ground bill) that goes to 911.

Yep, on my Tmobile cellphone bill shows "State 911" and "Relay Device Fund" for government fees and taxes.

zerodog · 04-23-2008, 06:02 PM

Yes they do, but they seem not understand about Deaf needs for better benefit while Hearing have way benefit than we do.

Laura.Ham · 04-24-2008, 11:48 PM

I think it'll be nice! My little sister works for a relay company, and they have a procedure for handling 911 calls and everything.

PowerON · 05-08-2008, 08:37 AM

Quote:

Originally Posted by Laura.Ham

I think it'll be nice! My little sister works for a relay company, and they have a procedure for handling 911 calls and everything.

Cool, she must have told you many tales from 911 issues by get the call from anyone.

Laura.Ham · 05-09-2008, 09:39 PM

no she wont tell me! she say they sign confidental paper she say get fired if she tell me detail i was so surprised! but she say she get nervous when it is emergency call as call 911 lol

qwerty123 · 05-09-2008, 10:17 PM

Quote:

Originally Posted by PowerON

Cool, she must have told you many tales from 911 issues by get the call from anyone.

you got no respect for call confidental

RichardDeaf · 05-09-2008, 10:19 PM

I doubt it unless mobile carrier parnter up with VRS that can pass that LDS data to VRS from the phone's location. Keep in mind that when using indoor, it pull location from 2 or 3 tower to pinpoint your location within 50-100 meters.

Quote:

Originally Posted by GraysonPeddie

That's interesting! So if I have AT&T Tilt (a Windows Mobile 6 device with GPS capability), could I send GPS info to the Internet relay service and the relay service can input GPS info to gather the location and call the emergency center? Of course, I do give info on what's the address, which floor I am located in, etc. but I'm just wondering about the GPS.

PowerON · 05-09-2008, 10:25 PM

Quote:

Originally Posted by Laura.Ham

no she wont tell me! she say they sign confidental paper she say get fired if she tell me detail i was so surprised! but she say she get nervous when it is emergency call as call 911 lol

oh right, it's like relay service, anyone have to zip up as it's none of their business.

PowerON · 05-09-2008, 10:26 PM

Quote:

Originally Posted by qwerty123

you got no respect for call confidental

I never ask for details. I just thought sister could share to someone who dear her.

dbarovian · 05-11-2008, 06:59 AM

NAD files comments:

NAD Participates in FCC 10-Digit Numbering Workshop | NAD Advocacy Blog

NAD Files Reply Comments on 10-Digit Numbering System | NAD Advocacy Blog

Bryen report is good idea about DDNS (Dynamic DNS) built-in Videophone itself.
Is the 10-Digit Numbering System enough? | CHAT WITH BRYEN

03-21-2008, 04:37 PM	#1 (permalink)
dbarovian Dbarovian Join Date: Feb 2004 Location: Ohio Posts: 152	FCC orders 911 and numbers for internet relay FCC Orders Emergency Call Handling and Commits to Numbering for Internet Relay Users in 2008 By advocacy \| March 21, 2008 For years, the NAD, along with other consumer advocacy groups, has been advocating for access to 911 emergency call centers by consumers who use Internet-based relay services. Consumers with TTYs can call 911 emergency call centers directly. However, many consumers have switched to Internet-based communication services and have stopped using TTYs. Many of these consumers have no access to 911 emergency call centers. Finally, the Federal Communications Commission (FCC) released a Report and Order that will require Internet-based relay service providers to connect consumers to appropriate 911 emergency call centers. The Order adopts emergency call handling requirements for Video Relay Service (VRS), Internet Protocol Relay (IP Relay), and IP captioned telephone service (IP CTS, also called WebCapTel). The Order will go into effect 30 days after it is published in the Federal Register, which should happen very soon. This Order requires VRS, IP Relay, and IP CTS providers to accept and handle emergency calls, access a database to determine an appropriate 911 emergency call center for the caller’s location, and relay the call to that entity. Further, providers will be required to: implement a system to answer an emergency call before non-emergency calls; request the caller’s name and location information at the beginning of every emergency call; deliver the caller’s name and the location of the emergency to the 911 emergency call center; deliver information about the relay provider to the 911 emergency call center (so the 911 emergency call center can re-establish contact with the CA if the call is disconnected); and if the call is disconnected, immediately re-establish contact with the caller and/or the appropriate 911 emergency call center and resume handling the call, when feasible. The FCC will require Internet-based relay providers to include an advisory on their websites and in any consumer promotional materials that explains the circumstances under which relay 911 emergency calls may be limited, compared to direct TTY 911 calls. In addition, the Order includes a commitment by the FCC to adopt a 10-digit numbering system linked to the North American Numbering Plan (NANP) (regular telephone numbers). The FCC will also require a location registration process to enable Internet-based relay providers to obtain and access user location information that will speed the process of identifying, connecting, and transmitting the caller’s location information to the appropriate 911 emergency call center. This location registration process will be tied to the 10-digit numbering plan. The FCC issued a Public Notice asking for comments to “refresh” the record on relay service numbering issues quickly. Comments are due by April 8, 2008, and reply comments are due by April 18, 2008. The FCC plans to hold a stakeholder workshop immediately after the comment period, and commits to completing a final order on a 10-digit numbering plan by July 1, 2008. That 10-digit numbering order will require that the plan be implemented by December 31, 2008. Because emergency call handling is important for all Americans, the FCC has adopted these interim emergency call handling requirements for Internet-based TRS providers. These requirements will be used until a technological solution is in place that enables Internet-based relay providers to automatically determine the location of the consumer and the appropriate 911 emergency call center. The NAD is pleased that the FCC included a timeline for the implementation of a 10-digit numbering plan. With out a timeline, interim solutions often become indefinite solutions and, in the case of emergency calls and 10-digit numbering, indefinite is not acceptable. Click here to read the Report and Order on emergency call handling requirements for Internet-based relay providers. http://hraunfoss.fcc.gov/edocs_publi...CC-08-78A1.pdf Click here to read the Public Notice to refresh the record on 10-digit numbering for Internet-based relay service users. http://fjallfoss.fcc.gov/edocs_publi...A-08-607A1.pdf 1. Real Ten Digit Numbers. Numbers that allow consumers to call each other across any device including the Ojo Video Phone, a D-Link i2Eye, PC or MAC computers or any new video phone device that may be available to them, without having to use each other’s IP address which may be subject to frequent change. 2. Number Portability. The ability to transfer a phone number to any device or relay service of a consumer’s choosing. 3. True E911 functionality. E911 service that includes automatic routing to the emergency operator and allows reverse 911 calls – where locally available - in cases of major emergencies.

03-21-2008, 08:51 PM	#2 (permalink)
GraysonPeddie Eye/Hear/Speech Impaired Join Date: May 2006 Location: Tallahassee, FL 32310 Posts: 766	That's interesting! So if I have AT&T Tilt (a Windows Mobile 6 device with GPS capability), could I send GPS info to the Internet relay service and the relay service can input GPS info to gather the location and call the emergency center? Of course, I do give info on what's the address, which floor I am located in, etc. but I'm just wondering about the GPS. __________________ ASL Tutorials: http://www.lifeprint.com/asl101/page...t/concepts.htm www.lessontutor.com/ASLgenhome.html ASL Grammar: http://daphne.palomar.edu/kstruxness...les%201-06.pdf ASL Browser: http://commtechlab.msu.edu/sites/aslweb/browser.htm www.lifeprint.com/asl101/pages-layout/signs.htm www.aslpro.com

04-15-2008, 12:33 PM	#3 (permalink)
dbarovian Dbarovian Join Date: Feb 2004 Location: Ohio Posts: 152	VRS Telephone Number Now! Watch Vlog. Bob Daniels: Vlogs NAD Files Comments on 10-Digit Numbering System \| NAD Advocacy Blog The NAD and consumer groups anticipate filing additional reply comments by the deadline of April 18, 2008.

04-15-2008, 03:01 PM	#4 (permalink)
PowerON Please don't click me! D: Join Date: Mar 2007 Location: Would like to live at Fort Davis, TX Posts: 2,840	someday when 3G coverage is available in north america, we would able to use SMS as emergency on 911 with mobile phone. __________________ Research before you shoot me.

04-16-2008, 05:34 AM	#6 (permalink)
Brian Registered User Join Date: Mar 2003 Location: United States Posts: 1,927	I was about to start a new thread, but I am glad I saw this... DeafTimes :: Article Bob Daniels: Vlogs __________________ -Brian

Today
Deafness	Sponsored Links __________________ This advertising will not be shown in this way to registered members. Register your free account today and become a member on AllDeaf.com

04-15-2008, 03:37 PM	#5 (permalink)
dbarovian Dbarovian Join Date: Feb 2004 Location: Ohio Posts: 152	The FCC Needs to Hear from You! We want our own 10-digit telephone numbers NOW! Did you know that technology now makes it possible for deaf people to have regular telephone numbers for our VPs, just like hearing people have for their telephones? Imagine just giving your phone number to hearing people to call, and this number would automatically connect you to a VRS service. No proxy numbers, no 800 numbers. Your own telephone number, just like everyone else has. The Federal Communications Commission (FCC) is fully aware of this technology and is now trying to decide the best way to ensure that deaf people have access to it. Just as the NAD pointed out in its web site last July, each of us should have our own 10-digit geographical telephone number (TN). For a more technical description of how this works, click on this link. http://gullfoss2.fcc.gov/prod/ecfs/r...ent=6519124530 How would you get your free telephone number? You would register for a TN from your VRS provider the same way hearing people sign up for cell phone service. Registration would be easy and convenient. Your TN would then become part of the national database handled by a neutral third party called NPAC. NPAC would handle your TN the same way they handle the phone numbers of hearing people. NPAC has been in operation servicing all the telephone companies in the U.S. for the last 10 years. No special system, no special equipment, just the same kind of TNs that other U.S. citizens have. We would have the same kind of easy-to-use TNs that are enjoyed by people who can hear… at no cost to us. With your own TN for your VP, you would also be able to make 9-1-1 calls and be automatically connected to emergency service providers. Currently, deaf and hard of hearing people have no way to call 9-1-1 directly on IP Relay or VRS. Registering for a phone number would immediately connect us with emergency service providers. Act now! File your comment with the FCC telling them you want: 1. A 10-digit telephone number for your videophone NOW. 2. To be a part of the same national phone database that hearing people have which is administered by a neutral group called NPAC NOW. 3. Access to 9-1-1 services NOW. Hope that you would do to file your comment and send it to FCC before April 18, 2008!

04-16-2008, 05:37 AM	#7 (permalink)
Brian Registered User Join Date: Mar 2003 Location: United States Posts: 1,927	I am happy that they are doing something about this. I was rather uncomfortable giving out toll-free telephone numbers to people to call me. This was partly why I stayed with IP-Relay because of the regular telephone numbers. __________________ -Brian

04-16-2008, 08:36 AM	#8 (permalink)
Kalista Premium Member Join Date: May 2003 Posts: 7,243	How come there is no established call 911 on videp phone relay ?? __________________

04-16-2008, 01:24 PM	#10 (permalink)
em20003 Registered User Join Date: Jun 2006 Posts: 26	Yes once they have a set number that is assigned to you they can finally start CHARGING YOU.... Everyone stand up and cheer...... See once they can assign a number to a fixed address the phone companys now have a means of charging and billing you ..... Still say getting a fixed number is a good thing.... If they said we are not doing this so you can get 911 service but so we can allow phone companys to charge you would you still be cheering?

04-16-2008, 01:38 PM	#11 (permalink)
Brian Registered User Join Date: Mar 2003 Location: United States Posts: 1,927	If they are going to charge us, then let it be that way. I cannot see how this should be any harm to the deaf/hoh if they can afford Sidekicks/Hiptops, Blackberries and other nifty mobile devices. __________________ -Brian

04-17-2008, 11:42 AM	#13 (permalink)
Deaf Mortgage ASL Mortgage Banker Join Date: Jun 2007 Location: Minneapolis, MN Posts: 132 Blog Entries: 1	:wave: Reminder... Send your complaints and comments to FCC VRS TN Now: How to File FCC Comments I did my 2 cent to the cause. Now its your turn! continue the wave!!!

04-23-2008, 06:02 PM	#16 (permalink)
zerodog My nose is light! Join Date: Jan 2008 Location: Oh Thanks Heaven! Posts: 120	Yes they do, but they seem not understand about Deaf needs for better benefit while Hearing have way benefit than we do.

04-24-2008, 11:48 PM	#17 (permalink)
Laura.Ham Registered User Join Date: Apr 2008 Posts: 8	I think it'll be nice! My little sister works for a relay company, and they have a procedure for handling 911 calls and everything.

05-09-2008, 09:39 PM	#19 (permalink)
Laura.Ham Registered User Join Date: Apr 2008 Posts: 8	no she wont tell me! she say they sign confidental paper she say get fired if she tell me detail i was so surprised! but she say she get nervous when it is emergency call as call 911 lol

05-11-2008, 06:59 AM	#24 (permalink)
dbarovian Dbarovian Join Date: Feb 2004 Location: Ohio Posts: 152	Files Comments on 10-digit numbering system NAD files comments: NAD Participates in FCC 10-Digit Numbering Workshop \| NAD Advocacy Blog NAD Files Reply Comments on 10-Digit Numbering System \| NAD Advocacy Blog Bryen report is good idea about DDNS (Dynamic DNS) built-in Videophone itself. Is the 10-Digit Numbering System enough? \| CHAT WITH BRYEN

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