Aleser

We just moved into the area so I don't know places hours. I wanted to get one of those flavoured bottle sodas from starbucks, and the site didn't list their hours, so I called.

THK U DIALING
6233629288RINGING 1...
...2
...3
(F)
(INTRO CALL PLS HLD)
(EXPLAINING RELAY)
okay starbucks we don't accept relay calls thanks(CALLED PARTY HAS HUNG UP)

..
I JUST WANT TO KNOW THEIR HOURS.

</rant>

__________________
"I swear by my life, and my love of it, that I will never live for the sake of another man, nor ask another man to live for mine."

Deafness

__________________
This advertising will not be shown in this way to registered members.
Register your free account today and become a member on AllDeaf.com

highlands

sorry I can't be helping you since I don't live in usa

__________________

LakeTahoe

Next time when you make a call, tell the operator not to announce this is relay service etc etc and just ask for the hour. It happened to me few times so it does work when I asked her/him not say a word till she/he ask the question that I requested.

Good luck

__________________

LakeTahoe

Sunshine1

besemiasno

That's unfortunate one of Arizona's Starbucks did that to you. I haven't heard a Starbucks doing that to Deaf customers on East Coast yet.

DefMATRIXense

I do it for you.

__________________

Am I now the highest speed internet leader?

This is only Nintendo WII.

Alex

That usually does the trick.

__________________
"Kindness is a language which the deaf can hear and the blind can read." - Mark Twain

sequoias

For me, I keep bugging them a few times until they understand what relay call is. I just want to educate some people than not knowing what it is. Sometimes, I don't let them announce the relay when I don't feel like bugging them.

__________________


In memory of Socks the Irish Rat

born, Feburary 2006
passed away, March 2008

SxyPorkie

Yeah.... i did same thing.. i kept bugging them... i told them i am deaf and using three way communications..... then if they keep on hanging up on me.. i called back and threatened them that i would report them to BBB... It worked...

__________________
Life Goes On!!

Gemma

I have always had great experiences with Starbucks.

It is more on an individual working for Starbucks, not the Starbucks company.

You can call back and ask for the manager to complain about that person's ignorance of deaf culture & what not.

Deafilmedia

I called Western Union, and the lady there think Relay is a prank call...
So she reported Credit Card companies that I am a fraud.
And I had to call Credit Card companies that I am not a fraud...
so they reopen my Credit card account.

Most people don't understand Relay Service.

Oceanblue7

That is soo rude of Starbucks to say that not accept relay calls ouch!

That would be frustrating go back to that place explain to the manager what happened and maybe you will get a free bottle flavored soda

If you do go back tell us what happened.

__________________


All year round Patriots Gal

Ps.103:12 He washes our sins away into the ocean

Aleser

I ended up calling Starbucks Retail Customer Relations, in which I was put on hold for about 5 minutes and then connected to a kind lady who said sorry at least 7 times per sentence, and got the store hours for me. I didn't mention it being me when I went to the store, I just got my drink quietly.

__________________
"I swear by my life, and my love of it, that I will never live for the sake of another man, nor ask another man to live for mine."

Oceanblue7

At least you called the customer relations and explained the situation. Most Starbucks close around 11pm or so. I know the one's here in the west coast stay open til 11pm or sometimes 12am.
Glad you got your drink

__________________


All year round Patriots Gal

Ps.103:12 He washes our sins away into the ocean

Aleser

My concern wasn't so much close time as open. I often am up and about well before sunrise because it's easier for me to see and alot cooler outside, so I'd more likely end up walking there in the earliest hours of the morning. I've made the mistake of walking to a grocery store at say, 530 and finding out they open at 6 or whatever and having to wait. Not fun.

__________________
"I swear by my life, and my love of it, that I will never live for the sake of another man, nor ask another man to live for mine."

VamPyroX

Yep, it can be a hassle at times... but it does work.

I had a friend who ordered something online. He had to call to confirm something. So, he used relay. They operator announced herself first and the other person refused to cooperate for it might be a scam. My friend called again and told the operator not to announce herself. She didn't, but still... person wouldn't do it. So, he called again... asking for a male operator... still wouldn't do it. Then he realized that the operator was saying "go ahead" (for GA). So, he called again... asked for a male operator... and told him not to announce himself or to use GA or any other relay lingo... just say GA to my friend if the guy finishes talking and to talk back without using GA. Well, it finally worked... whew!

__________________

Check out my city... CLICK HERE! (If you already visited yesterday, visit again today!)

lumbingmi

+1

Yup that would work. That does trick for me OR you can tell relay that he/she is your friend or family who s speaking for you.

I Dont blame hearing especially in business as they probably think relay s one of telemarketer.

Dixie

I think ALL buisness should be made aware of what relay service is and have anyone who answers the phones trained in how to deal with it. I think it should be illegal to hang up on a relay service sense that is denying a person service based on disability.

We have a local starbucks here and I may stop in there sometime to inform them a bit on relay services since there seems to be a chainwide problem with it and starbucks is a popular place for people - including deaf people.

__________________

If you've only had one relationship, how do you know you're good in bed? - Darren Hayes (2000)

guido

This sometimes does work, but it can put the operator in a real uncomfortable situation. After you've received the answer, the call will still proceed. There will be long pauses and the voice user will hear the operator typing and know something is up. Just tell the operator to not indicate relay, ask the question, type the response and then close the call.

Dixie

Or you could have a hearing friend or relative make the call for you that way you get a straight answer if Starbucks is unwilling to take the relay call.

__________________

If you've only had one relationship, how do you know you're good in bed? - Darren Hayes (2000)

shel90

I do the same thing too...one time I even drove over the the pizza place and bawled them out for making fun of me on the phone and hanging up on me when I wanted to order a pizza!

__________________
~Shel~

Barbaro

Dang. Sorry to hear that. A few years ago, I was ordering two Wall-Plugged Wireless Range Extender Kits online for my VRS. I typed in my credit card numbers, but the site kept saying my card was not getting through for some reason. I tried to enter it 5 times until I gave up. I have tried to contact the site's customer service through TDD, but I kept waiting and waiting. I finally had to get my mom to call them for me, but the customer service clerk accused my mom of committing an identity theft. A clerk even threatened to call cops on us. Mom tried to explain civilly that I was deaf and everything. But she didn't believe her. Mom became so furious. She just bawled and hung up on her. heh!

__________________
We know what we are but not what we may be.
-Author:Shakespeare

shel90

__________________
~Shel~

Phillips

Yep its happen to me before too !

__________________
***Enjoy life today, Yesterday has past and Tomorrow may never come.***

Sheila

Wow. It's really unfortunate how stupid and rude people are.

__________________


"An interpreter must give his blood to the work interpreted."
-Claude Arrau


Deaf Love

Calphool

Oooooh. That would make me SO mad.

I'd call Starbuck's corporate offices and demand that the PERSON AT THE STORE call you back (through relay of course) and give you a personal apology (and maybe some free coffee or soda ).

I saw some folks in this thread say "I can sort of understand why a hearing person would do that, maybe they think it's a telemarketer". I'm a hearing person, and I CANNOT. There is absolutely NO EXCUSE for that kind of ignorant stupid behavior. A telemarketer tries to sell you something, and usually starts out by asking you a bunch of questions. When a relay operator says "I'm translating this call for a deaf person, and here's how you converse... say 'go ahead'... say 'end call', and so on...", I think you would have to be an utter idiot to think that it was a telemarketer.

In a fair universe, the moron at that store who said "we don't take relay calls" would lose his hearing for about a month, and learn a little bit of sensitivity and maybe some remorse.

It's eye opening for me to learn about all these subtle examples of discrimination that deafies face every day. What's wrong with people?!

I can see how calling them back might be the fastest way to get through to people like this -- once they realize you're not going away, they're forced to deal with it like mature adults instead of ignorant babies. I'm just amazed that people are that stupid sometimes.

Calphool