I've had it with MCI Relay services! - Page 2

diehardbiker · 06-18-2007, 06:48 AM

Hey Richard (Nesmuth), I see the problem and it is all about you...

Does this attorney, Cristina Rebeil, JD familiar to you? Please don't lie this time!

relayoperator · 06-18-2007, 09:45 PM

Quote:

Originally Posted by lizzardhere

I am so sick of every other deaf relay user thinking that operators are out to get them! What makes you think that we hate you that much that we would purposely do that???? What???

I'm about to blow off some steam because this needs to be said....

I don't know what makes you or anyone think that Operators just want you to call so we be like 'oh look another deaf person how am i going to piss him off today?" NO!!! Most of us LOVE our jobs but absolutely HATE how WE are TREATED by it's Legitmate users. I get scammers who are nicer to me then the deaf, hoh, or speech disabled. THAT is sad. Some days i wonder why I even keep my job because i'm obviously not appreciated for the hard work that I do in trying to relay the call and insure that each user get what he or she needs whether it is 100 peices of glass or to make a doctor appt.

Oh and on another note while I'm ranting

RELAY OPERATORS CAN NOT JUST WAVE A WAND AND GET YOU A LIVE REP!

WE CAN NOT JUST PRESS BUTTONS TO GET YOU ONE!!! IT IS AGAINST THE FCC AND FEDERAL LAWS THAT OUR COMPANY IS BUILT AND RAN ON!

SO PLS FOR MY SANITY STOP YELLING AT ME CUSSING ME OUT AND COMPAINING TO MY MANAGERS THAT IM A LOUSY OPR BECAUSE LIVE REP IS NOT AN OPTION!!!!!!!!!!

It's annoying it's rude and absolutely makes me hate most deaf users. I hate to say it but it does.

There are very few relay users, most VCO, that i LOVE absolutely LOVE LOVE LOVE taking there calls. WHY?? Because they are patient, they are nice and they appreciate the service we are TRYING to provide to the deaf community.

SO.. the next time you call into the MCI/Verizon/IP/ or whatever else Relay system that you use to take into concideration that the relay operators are doing the best they possibly can to provide you with the best possible cust svc there is.

Ok.. I"m done... hope ya'll have a great night.

It's a fact of life. Jerks are everywhere Deaf and Hearing. Quit if you don't like it.

relayoperator · 06-18-2007, 09:49 PM

To be honest. Having been IP Relay - I got yelled at a lot for user errors. They give me a number, I dial it, they don't get through or typed the wrong number and they blame me for dialing it wrong when I only click and pasted the number they gave me into the program which dials out the calls. I've been yelled at because AOL Messenger is lagging and they think I was slacking off. I've been reported for technical issues. I've been reported for following procedure. Venting isn't a problem, don't get me wrong. But if you can't deal with it and you have to rant about it - you probably shouldn't be working in relay then. It happens and there are jerks here and there are jerks there. There are miscommunications and there are mistakes that are made on both ends or neither ends.

Relay is not only a communication service for the Deaf but it is also a customer service job on our behalf - providing customer service to them. They are not required to do or be anything. We are serving them; they aren't serving us - we should have no expectations of our Deaf and Hard of Hearing users. They should have expectations of us - good service, our best, etc etc and sometimes yes...they overreact. But think about it okay, how many times do you really get yelled or cussed out? Very few times. In any case, let it go and get over it. You're the one getting paid for it. They're not getting paid for the calls they make.

Simply said - oh well. Let's move on.

06-18-2007, 09:49 PM	#33 (permalink)
relayoperator sign is my second languag Join Date: Oct 2006 Posts: 52	To be honest. Having been IP Relay - I got yelled at a lot for user errors. They give me a number, I dial it, they don't get through or typed the wrong number and they blame me for dialing it wrong when I only click and pasted the number they gave me into the program which dials out the calls. I've been yelled at because AOL Messenger is lagging and they think I was slacking off. I've been reported for technical issues. I've been reported for following procedure. Venting isn't a problem, don't get me wrong. But if you can't deal with it and you have to rant about it - you probably shouldn't be working in relay then. It happens and there are jerks here and there are jerks there. There are miscommunications and there are mistakes that are made on both ends or neither ends. Relay is not only a communication service for the Deaf but it is also a customer service job on our behalf - providing customer service to them. They are not required to do or be anything. We are serving them; they aren't serving us - we should have no expectations of our Deaf and Hard of Hearing users. They should have expectations of us - good service, our best, etc etc and sometimes yes...they overreact. But think about it okay, how many times do you really get yelled or cussed out? Very few times. In any case, let it go and get over it. You're the one getting paid for it. They're not getting paid for the calls they make. Simply said - oh well. Let's move on. __________________ there is always room for change... Last edited by relayoperator; 06-18-2007 at 10:15 PM.

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06-18-2007, 06:48 AM	#31 (permalink)
diehardbiker Busy in poker room Join Date: Mar 2004 Posts: 5,877	Hey Richard (Nesmuth), I see the problem and it is all about you... Does this attorney, Cristina Rebeil, JD familiar to you? Please don't lie this time!

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