911 on internet relay

operatorally · 11-29-2006, 12:07 AM

Hi there, today I had to break protocol to make an emergency call for someone who wanted to dial 911 on internet relay and I thought I'd share a trick with everyone; if you want to dial for emergency on internet relay, we cannot do this because it doesnt connect us with your county's emergency services- your location is entirely unknown.
What you need to do is say, "dial 411 ask for police or hospital emergency line [whichever one you need] for [the county/city], then dial that number for me" Then we have permission to connect you.
Today I had a call from someone looking for 911, we're supposed to tell them to hang up and use a tty but all they had was a sidekick so i asked them where they lived and then called the police in the county and was able to help them get emergency assistance. Then of course, a manager disciplined me for this; frankly i was just glad to have helped the caller, but I thought you guys should know that you need to give those instructions in case you should run into a similar situation where you're away from a tty but need to call for emergency help.

Kateweb · 11-29-2006, 03:06 AM

cool beens I'm glad the person got the help that neaded. I hope you did not get in to much trouble for hellping them tho people ned operators like you.

Brian · 11-30-2006, 01:08 AM

That was nice of you helping the deaf where help is in need.

There is TTYCall.com that the deaf can use on their Sidekick/Hiptop at no charge. I have not personally tried TTYCall.

farmerjoe · 11-30-2006, 10:40 PM

Thats a good reminder that we cant call 911 via ip/IM relay, Its something you don't think about untill you need it and you try it.

You should find the non-911 emergency number before you need it and then you can skip the step of asking the operator for 411.

Brian · 12-01-2006, 12:25 AM

Well, in that case, use TTYCall.com and contact the Operator Services for the Deaf (OSD) for the local non-emergency numbers. OSD is a a free directory assistance for the hearing-impaired/deaf.

The toll-free number for OSD is: 1 (800) 855-1155 (TTY/TDD/TTD/TT).

11-29-2006, 12:07 AM	#1 (permalink)
operatorally ally Join Date: Oct 2006 Location: Montreal, Canada Posts: 74	911 on internet relay Hi there, today I had to break protocol to make an emergency call for someone who wanted to dial 911 on internet relay and I thought I'd share a trick with everyone; if you want to dial for emergency on internet relay, we cannot do this because it doesnt connect us with your county's emergency services- your location is entirely unknown. What you need to do is say, "dial 411 ask for police or hospital emergency line [whichever one you need] for [the county/city], then dial that number for me" Then we have permission to connect you. Today I had a call from someone looking for 911, we're supposed to tell them to hang up and use a tty but all they had was a sidekick so i asked them where they lived and then called the police in the county and was able to help them get emergency assistance. Then of course, a manager disciplined me for this; frankly i was just glad to have helped the caller, but I thought you guys should know that you need to give those instructions in case you should run into a similar situation where you're away from a tty but need to call for emergency help.

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11-29-2006, 03:06 AM	#2 (permalink)
Kateweb Binary Brained Join Date: Nov 2005 Location: Earth Posts: 372	cool beens I'm glad the person got the help that neaded. I hope you did not get in to much trouble for hellping them tho people ned operators like you.

11-30-2006, 01:08 AM	#3 (permalink)
Brian Registered User Join Date: Mar 2003 Location: United States Posts: 2,445	That was nice of you helping the deaf where help is in need. There is TTYCall.com that the deaf can use on their Sidekick/Hiptop at no charge. I have not personally tried TTYCall.

11-30-2006, 10:40 PM	#4 (permalink)
farmerjoe Registered User Join Date: Sep 2004 Location: Nebraska Posts: 295	Thats a good reminder that we cant call 911 via ip/IM relay, Its something you don't think about untill you need it and you try it. You should find the non-911 emergency number before you need it and then you can skip the step of asking the operator for 411.

12-01-2006, 12:25 AM	#5 (permalink)
Brian Registered User Join Date: Mar 2003 Location: United States Posts: 2,445	Well, in that case, use TTYCall.com and contact the Operator Services for the Deaf (OSD) for the local non-emergency numbers. OSD is a a free directory assistance for the hearing-impaired/deaf. The toll-free number for OSD is: 1 (800) 855-1155 (TTY/TDD/TTD/TT).