ladysolitary85

So after being stuck on the night shift ( I work at a gas station and my boss is aware that I prefer to work during the days, in the fish bowl as I call it) and a issue with a customer I try to apologize and explain to the customer that I couldn't hear him through the glass and I was hard of hearing (because its easier to explain to the hearies that way, until now). He kept getting pissy, finally said I was deaf and he gave me the most messed up face and said "You just made my night worse by telling me your deaf." Worst. Shift. Ever. People are just vile.... I'm so angry!

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Severe loss in left
Profound loss in right

Deafness

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SimonJ

I can't imagine doing your job, I would fail with every customer, you're doing great just by be able to do it at all. Well done, I hope you get your day shifts back soon.

Cheetah

some people are just impossible to understand. I bet they get that grumpy and short tempered because it happens to them all the time (not just with you). I'm sorry you have to deal with idiots like that.

diehardbiker

If I were you, I would document with time and date, keep tally and you can build good case against scumbag who discriminates you. The more document you got, the stronger the case you got. Wish you best of luck.

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J-MAC's quote: "People who try and fail are more superior than people who don't try at all"

"If people let the government decide what foods they eat and what medicines they take, their bodies will soon be in as sorry a state as the souls who live under tyranny."
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Avatar picture is Cape Hatteras light house in OBX.

CSign

What an a-hole.

I agree with the documentation idea, it would be smart. Write down time, dates, who you communicated with, what you said, their response etc.

I'd also encourage you to have another conversation with your boss, and tell him here is a perfect example of why the night shift doesn't work.

Try to brush off that idiots remark. He's clearly unhappy with his life and wants to bring others down with him. Try not to let him get to you.

sequoias

Next time bring a voice recorder of some sort. Some smartphones have that. That's one of the proof if someone gets pissy at you for no real good reason.

Beowulf

Does your job have a video recorder?

whatdidyousay!

I do not think a hearing person would be able through a thick window that good! The guy sound like jerk looking to pick a fight!

rockin'robin

Lady, I would not let anybody say that to me without a response back!...The saying at most business establishments that "the customer is always right" surely doesn't apply here....I would have told him to go "F" himself and to have a shitty day!

Again, ur hearing is worsening (from ur prior posts). This job you have isn't for anyone with a severe hearing problem. Perhaps ur bos is waiting on you to quit, rather than to fire or lay you off?...Maybe he's afraid of a discrimination suit?

All in all, I would find another job. Each and everyday you are gonna be shouted or insulted at. Rather than having to go thru something like this every day/night, and lowering ur self-esteem, making you feel bad/angry and upset....I would look for another job that does not require so much interaction with hearing people.

That's just me, tho'!

deafskeptic

This is what I think of what I bolded: :bsflag:

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Jiro

uh what for? sue him? no such thing.

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posts from hell

Thats what I was thinking.... But I was gonna let the commoners say their thing...

Beowulf

Yep, you need thick skin for the job.

posts from hell

Not just the job, living, basically.

whatdidyousay!

I agree! You can't sue a person for being a jerk! If we could the court would overloaded with cases!!

Bottesini

More to show that LadySolitary did nothing wrong.

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Jiro

terrible but you should know that "lying" just made it worse. You said you're hard-of-hearing.... and then deaf. I would get annoyed off too if employee lied to me and made everything difficult for me. because after all.... it's a selfish world we live in but we're a paying customer and we pay for service that we demand. It's no different with me trying to communicate with an employee who can't speak English well.

consider this a learning experience on dealing with people because hey - you asked for it, right? You asked to work in daytime and that means more interaction with people so just try your best to try to make next encounter easier but don't lie.

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whatdidyousay!

If the guy had threaten her she may have a case , I would not made a big fuss over this with the boss. When you work with the public you have to deal with all kinds of jerks and you do not want to look you can't handle it.

Jiro

It would show that LadySolitary can't do her job as expected which can lead to employer letting her go. or switch her back to night shift. It is expected that in her job especially during daytime - there will much more people of all kinds.

So.....

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Jiro

or maybe she should do some work at... dang I forgot the name of this famous food joint - a bus where it's famous for cursing - both waitresses and customers.

I saw it in Food Network Channel. It went like this -

Customer: "where's my fawking food???"
Waitress: "Shut the fawk up!!!!!!!!"

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Jiro

oh my.... very judgmental, aren't ya?

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Beowulf

"Where the fawk is Sally?"

"She went to shit and a hog ate her!"

Lavender

Tell 'em to call u thru relay by the gas pumpers or make a poster like Beclak said that to use "STEP", ha-ha-ha.

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Jazzberry

I wonder if a portable hearing loop would help. It works with the T-switch on the hearing aid.

Geemarc LoopHear Portable Hearing Loop System - Home Loop Products - Assist2Hear.com

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I was a mainstreamed "solitaire". I'm currently learning ASL. My hearing loss ranges from moderate to profound; my audiogram and speech discrimination are posted here.

CSign

Not in the slightest

CSign

I said nothing about suing the employer.

Employers are supposed to provide reasonable accommodations. A reasonable accommodation would be putting Lady Solitary on the day shift, so she can more effectively communicate with customers. As she already expressed, a large glass window between her and the customers makes it more difficult for her to communicate with them. During the day shift she has more one on one contact, and if need be she can give them a piece of paper and pen if she is not getting what they are saying.

posts from hell

As a customer on the other side of the glass........ oh nevermind....

CSign

Really?

posts from hell

Yup.... I was gonna tell you one thing or two.. but not worth it.

CSign

I was offering words of support and some ideas for LadySolitary- what exactly is there to tell me PFH? And if you're going to follow it up with, "nevermind" or, "it's not worth it", why even post it in the first place?