Help with VRS please

OpheliaSpeaks · 11-21-2009, 05:38 PM

Sorenson came over to hook up the video phone for me and discovered that our internet connection is not fast enough for the video phone to work properly. The interpreter is unable to see me clearly to understand what I'm signing.

Sorenson said to switch to Verizon to get a faster connection (through DSL). The experience was awful. It took a week and a half of trouble-shooting, and in the end, they could not get the DSL line to work. It was too much of a headache, so I canceled the service and kept the old internet connection.

The problem is that I have not been able to use my video phone, which is really inconvenient. The internet company we have has said that they do not offer a faster connection and the local cable company does not offer service here. Any suggestions? Other VRS services I can try or do I need to suck it up and try Verizon again?

**Chevy57** · 11-21-2009, 05:56 PM

Do you have cable tv at home? What company name of it?

OpheliaSpeaks · 11-21-2009, 06:00 PM

No, there is no cable tv service offered in the apartment complex. It is satellite service.

diehardbiker · 11-21-2009, 09:13 PM

Satellite is not recommended, it is because of the process that requires though the satellite system is much slower than down on earth. You see, Satellite itself have to take extremely huge amount of informations from all over the United States and other territories/countries, then have to process the information to sort the "Packets", then sent out . Tthat is why on VP you would notice 5 seconds delay, and most of the TV though Satellite has 5 minutes delay. That is why VP that requires real time transmission will not work with Satellite.

I had to re-read few times, now got it... the DSL may be the only option for you also it is possible that there is signal strenth loss due to distance and need to confirm. Regular DSL (Not lite) or higher should work. If you choose lite, then you will not get enough speed required for VP. I do not see any other options based my past experience.

OpheliaSpeaks · 11-21-2009, 09:23 PM

The local cable provider does not offer service in the apartment complex. It sounds like Verizon is the only option through DSL.

Thank you for the information about the satellite.

**Chevy57** · 11-21-2009, 09:49 PM

Quote:

Originally Posted by OpheliaSpeaks

The local cable provider does not offer service in the apartment complex. It sounds like Verizon is the only option through DSL.

Thank you for the information about the satellite.

I think that you better move to apartment complex which including cable tv service.

qwerty123 · 11-21-2009, 11:30 PM

Quote:

Originally Posted by OpheliaSpeaks

Sorenson came over to hook up the video phone for me and discovered that our internet connection is not fast enough for the video phone to work properly. ... and try Verizon again?

you didnt say what internet service you have now? soresnon 200vp work fine at both 128k

try verizon again

**JClarke** · 11-21-2009, 11:55 PM

Quote:

Originally Posted by qwerty123

you didnt say what internet service you have now? soresnon 200vp work fine at both 128k

try verizon again

What if it WA under 128k?

FAIL!

**Oddball** · 11-22-2009, 12:15 AM

If your download/upload speed is at 256K or faster, you will get a clear quality picture.

If your upload speed is below at 256K, you will need to contact Verizon to increase its speed.

Or get Verizon Fios (if it is availability in your area).

dragonman3000 · 11-22-2009, 01:28 AM

do u try att? I use att high speed internet direct basic. it is 768 Kbps downstream and 384 Kbps upstream and is good enough even Sorenson installer disagree it. it also cost $20 a month

OpheliaSpeaks · 11-22-2009, 03:34 PM

Thanks everyone. The internet I have now is called "Rocket Broadband" it is through satellite. What happens is it will start off with a strong connection and slowly die.

I sent a message to my landlord asking about cable service, but it looks like Verizon may be the only way to get it to work.

I didn't know ATT had internet service?

**Chevy57** · 11-22-2009, 04:10 PM

Quote:

Originally Posted by OpheliaSpeaks

Thanks everyone. The internet I have now is called "Rocket Broadband" it is through satellite. What happens is it will start off with a strong connection and slowly die.

I sent a message to my landlord asking about cable service, but it looks like Verizon may be the only way to get it to work.

I didn't know ATT had internet service?

I think that your city of Buffalo does not have AT&T phone service.

You try to check speedtest how to get upload and download speeds.

Speakeasy Speed Test

Select one city to begin test.

OpheliaSpeaks · 11-22-2009, 04:21 PM

Here are the results:

Download Speed: 976 kbps (122 KB/sec transfer rate)
Upload Speed: 37 kbps (4.6 KB/sec transfer rate)

That's pretty slow. I just don't want to deal with Verizon, so I was hoping maybe someone had another suggestion. Guess I'll have to suck it up!

**JClarke** · 11-22-2009, 04:30 PM

Quote:

Originally Posted by OpheliaSpeaks

Here are the results:

Download Speed: 976 kbps (122 KB/sec transfer rate)
Upload Speed: 37 kbps (4.6 KB/sec transfer rate)

That's pretty slow. I just don't want to deal with Verizon, so I was hoping maybe someone had another suggestion. Guess I'll have to suck it up!

Your upload is VERY Critical and that;s murderuous....

OpheliaSpeaks · 11-22-2009, 04:35 PM

That's why the problem with interpreter seeing me...Guess I will need to change internet to use VRS. Thanks guys

**Chevy57** · 11-22-2009, 04:45 PM

Quote:

Originally Posted by OpheliaSpeaks

Here are the results:

Download Speed: 976 kbps (122 KB/sec transfer rate)
Upload Speed: 37 kbps (4.6 KB/sec transfer rate)

That's pretty slow. I just don't want to deal with Verizon, so I was hoping maybe someone had another suggestion. Guess I'll have to suck it up!

Upload speed is worse. require 256 kbps upload. You should contact Verizon internet support to fix updated upload speed.

qwerty123 · 11-23-2009, 11:02 AM

Quote:

Originally Posted by JClarke

What if it WA under 128k?

FAIL!

Soresnon 200vp work fine 128k both way

**Oddball** · 11-23-2009, 02:54 PM

Quote:

Originally Posted by qwerty123

Soresnon 200vp work fine 128k both way

No. If your modem speeds at 256K in both upload/download, yes. If your modem is very slow, u need to call your cable/DSL to increase the speed.

**Oddball** · 11-23-2009, 02:55 PM

Quote:

Originally Posted by OpheliaSpeaks

Here are the results:

Download Speed: 976 kbps (122 KB/sec transfer rate)
Upload Speed: 37 kbps (4.6 KB/sec transfer rate)

That's pretty slow. I just don't want to deal with Verizon, so I was hoping maybe someone had another suggestion. Guess I'll have to suck it up!

Your upload speed is so bad. You need to contact your cable provider to increase its speed. 37 kbps... no way. 256 kbps or better.. yes

**JClarke** · 11-23-2009, 04:00 PM

Quote:

Originally Posted by qwerty123

Soresnon 200vp work fine 128k both way

No, what did I say. qwerty123?

I said, WHAT if it is UNDER 128k!? Geez

**Dismal Shadow** · 11-23-2009, 07:40 PM

Quote:

Originally Posted by qwerty123

Soresnon 200vp work fine 128k both way

Objection!

SouthFella · 12-01-2009, 10:53 AM

Time to move , check out places before you sign a contract to make sure you can get good Cable Modem?DSL service. Some areas just have not caught up to the technological craze... I have been telling deaf people for years to be careful where they move, to make sure they can get good signal for whatever devices they want to use.. cellphones, cable modem/DSL, local pizza delivery. ( I miss Papa Johns ... )

Smile

11-21-2009, 05:38 PM	#1 (permalink)
OpheliaSpeaks Registered User Join Date: Feb 2007 Location: Buffalo Posts: 254	Help with VRS please Sorenson came over to hook up the video phone for me and discovered that our internet connection is not fast enough for the video phone to work properly. The interpreter is unable to see me clearly to understand what I'm signing. Sorenson said to switch to Verizon to get a faster connection (through DSL). The experience was awful. It took a week and a half of trouble-shooting, and in the end, they could not get the DSL line to work. It was too much of a headache, so I canceled the service and kept the old internet connection. The problem is that I have not been able to use my video phone, which is really inconvenient. The internet company we have has said that they do not offer a faster connection and the local cable company does not offer service here. Any suggestions? Other VRS services I can try or do I need to suck it up and try Verizon again? __________________ Bead Lavada Uniquely creative. Jewelry to benefit a variety of causes.

11-21-2009, 06:00 PM	#3 (permalink)
OpheliaSpeaks Registered User Join Date: Feb 2007 Location: Buffalo Posts: 254	No, there is no cable tv service offered in the apartment complex. It is satellite service. __________________ Bead Lavada Uniquely creative. Jewelry to benefit a variety of causes.

11-21-2009, 09:13 PM	#4 (permalink)
diehardbiker Registered User Join Date: Mar 2004 Location: In back of Superduty Posts: 11,277	Satellite is not recommended, it is because of the process that requires though the satellite system is much slower than down on earth. You see, Satellite itself have to take extremely huge amount of informations from all over the United States and other territories/countries, then have to process the information to sort the "Packets", then sent out . Tthat is why on VP you would notice 5 seconds delay, and most of the TV though Satellite has 5 minutes delay. That is why VP that requires real time transmission will not work with Satellite. I had to re-read few times, now got it... the DSL may be the only option for you also it is possible that there is signal strenth loss due to distance and need to confirm. Regular DSL (Not lite) or higher should work. If you choose lite, then you will not get enough speed required for VP. I do not see any other options based my past experience. __________________ J-MAC's quote: "People who try and fail are more superior than people who don't try at all" "If people let the government decide what foods they eat and what medicines they take, their bodies will soon be in as sorry a state as the souls who live under tyranny." Thomas Jefferson (1778) Avatar picture is Cape Hatteras light house in OBX.

11-21-2009, 09:23 PM	#5 (permalink)
OpheliaSpeaks Registered User Join Date: Feb 2007 Location: Buffalo Posts: 254	The local cable provider does not offer service in the apartment complex. It sounds like Verizon is the only option through DSL. Thank you for the information about the satellite. __________________ Bead Lavada Uniquely creative. Jewelry to benefit a variety of causes.

11-22-2009, 03:34 PM	#11 (permalink)
OpheliaSpeaks Registered User Join Date: Feb 2007 Location: Buffalo Posts: 254	Thanks everyone. The internet I have now is called "Rocket Broadband" it is through satellite. What happens is it will start off with a strong connection and slowly die. I sent a message to my landlord asking about cable service, but it looks like Verizon may be the only way to get it to work. I didn't know ATT had internet service? __________________ Bead Lavada Uniquely creative. Jewelry to benefit a variety of causes.

Today
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11-21-2009, 05:56 PM	#2 (permalink)
Chevy57 Sherlock Hound Join Date: Feb 2004 Location: O..HI..O! Posts: 10,289	Do you have cable tv at home? What company name of it?

11-22-2009, 12:15 AM	#9 (permalink)
Oddball Premium Member Join Date: Apr 2003 Location: The Toxic State Posts: 4,570	If your download/upload speed is at 256K or faster, you will get a clear quality picture. If your upload speed is below at 256K, you will need to contact Verizon to increase its speed. Or get Verizon Fios (if it is availability in your area).

11-22-2009, 01:28 AM	#10 (permalink)
dragonman3000 Registered User Join Date: Oct 2009 Posts: 109	do u try att? I use att high speed internet direct basic. it is 768 Kbps downstream and 384 Kbps upstream and is good enough even Sorenson installer disagree it. it also cost $20 a month

11-22-2009, 04:21 PM	#13 (permalink)
OpheliaSpeaks Registered User Join Date: Feb 2007 Location: Buffalo Posts: 254	Here are the results: Download Speed: 976 kbps (122 KB/sec transfer rate) Upload Speed: 37 kbps (4.6 KB/sec transfer rate) That's pretty slow. I just don't want to deal with Verizon, so I was hoping maybe someone had another suggestion. Guess I'll have to suck it up! __________________ Bead Lavada Uniquely creative. Jewelry to benefit a variety of causes.

11-22-2009, 04:35 PM	#15 (permalink)
OpheliaSpeaks Registered User Join Date: Feb 2007 Location: Buffalo Posts: 254	That's why the problem with interpreter seeing me...Guess I will need to change internet to use VRS. Thanks guys __________________ Bead Lavada Uniquely creative. Jewelry to benefit a variety of causes.

12-01-2009, 10:53 AM	#22 (permalink)
SouthFella Registered User Join Date: Jun 2004 Location: Colorado Posts: 521	Time to move , check out places before you sign a contract to make sure you can get good Cable Modem?DSL service. Some areas just have not caught up to the technological craze... I have been telling deaf people for years to be careful where they move, to make sure they can get good signal for whatever devices they want to use.. cellphones, cable modem/DSL, local pizza delivery. ( I miss Papa Johns ... ) Smile __________________ Implanted 04/23/2008... MedEl ( with nifty Remote Control } Right Ear, Phonak Savia Left Ear.

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