T-Mobile: we probably lost all your Sidekick data - Page 2

The Highlander · 10-12-2009, 02:37 PM

Quote:

Originally Posted by VamPyroX

Everything on my Sidekick 3 is still intact. Everyone (that I know with a Sidekick around here) lost everything because they removed the battery or did a hard reset on their Sidekicks.

It's all your fault for tell everyone to reboot it "reset"

Frisky Feline · 10-12-2009, 03:16 PM

Quote:

Originally Posted by The Highlander

It's all your fault for tell everyone to reboot it "reset"

where did he say that? i don't recall of that.

I did reset my pager last weekend. It seems to me that i still have all the information on my sidekick. I know i wouldn't remove the sim. Last year or two, i did that and it took me to get the information back within 3 days. So I know not to touch or remove the sim.

Frisky Feline · 10-12-2009, 03:23 PM

Quote:

Originally Posted by PowerON

Danger team should thought of have personal backup to computer that way anyone don't need to worry about doing the pain-ass to re-do the contact listing.

I agree. Now they are in danger.

The Highlander · 10-12-2009, 03:50 PM

Quote:

Originally Posted by Frisky Feline

where did he say that? i don't recall of that.

I did reset my pager last weekend. It seems to me that i still have all the information on my sidekick. I know i wouldn't remove the sim. Last year or two, i did that and it took me to get the information back within 3 days. So I know not to touch or remove the sim.

AllDeaf.com - View Single Post - Tmobile fail?

Quote:

Everything will come back eventually.

Sometimes, you have to reboot your Sidekick to make everything come back.

Frisky Feline · 10-12-2009, 03:55 PM

Quote:

Originally Posted by The Highlander

AllDeaf.com - View Single Post - Tmobile fail?

oh. it isn't his fault. it's danger's fault for not having the back ups.

***Calvin*** · 10-12-2009, 06:59 PM

Phones had outages a week ago; customers told not to reset devices yet

Quote:

NEW YORK - Owners of Sidekick phones may have lost all the personal information they put on the device, including contact numbers, because of a failure of servers that remotely stored the data.

The incident is a huge blow to the reputation of the Sidekick and is a reminder of the dangers of trusting a single provider to safeguard information.

The phones are made by a Microsoft Corp. subsidiary and sold by T-Mobile USA, which say many Sidekick owners' information is "almost certainly" gone. T-Mobile is offering customers a $20 refund. (Msnbc.com is a NBC Universal-Microsoft joint venture.)

Microsoft spokeswoman Debbie Anderson said Monday that there was a still a chance some of the lost user data could be restored from a backup system. Engineers were working at it in the Microsoft data center where the failure occurred, she said.

The phones were troubled by a data outage a week ago. Service was intermittent last week, and then users started reporting that their Sidekicks were wiped of all personal information.

"This has been a terrible experience," said Mary Boyle, of Silver Spring, Md. She lost more than 500 contacts, 100 pictures, a to-do list and dozens of Web site passwords. She also spent about eight hours on the phone with T-Mobile's technical support last week, trying to deal with the outage, she said.

On Saturday, T-Mobile and Microsoft warned customers not to restart their phones, remove the batteries or let the phones run down their batteries. Boyle said she did none of those things, yet her data disappeared anyway. She switched to a BlackBerry from Verizon Wireless on Monday, and said she had no intention of paying T-Mobile for quitting her contract early.

"As far as I'm concerned, they very much broke their contract with me before I broke theirs," she said.

Although the underlying data services were working again Monday, T-Mobile was still advising customers not to reset their phones. T-Mobile also was listing all Sidekicks as "out of stock" on its Web site Monday.

It's not clear how many customers have been affected, or how many Sidekicks are in operation, though the figure could approach 1 million, judging by T-Mobile's financial statements. The phone, which exists in several versions, has never been a huge seller since it launched in 2002, but it's very popular among young, urban customers, and it has had a certain cachet as a celebrity phone. Most famously, Paris Hilton used a Sidekick. Users have appreciated its large QWERTY keyboard for text messaging, a feature now copied by mainstream phones.

Microsoft bought Danger Inc., the maker of the Sidekick, last year in an attempt to revitalize its smartphone software portfolio.

The Sidekick's remote data storage feature was ahead of its time and served as a selling point for the device. It meant that if someone lost a phone, the contents could easily be downloaded to a new one. But the Sidekick didn't complement the remote storage with a convenient way to save all data locally. Most newer phones, such as Apple Inc.'s iPhone, are designed to back up a user's data when the device is connected to a PC.

Increasingly, consumers and businesses are relying on "cloud" services — in which e-mail, word processing and other applications store their data in remote server farms rather than on the machines where the work is performed. Providers such as Google Inc. back up the data, but as the Sidekick incident demonstrates, having a local backup can turn out to be essential.

Sidekick contacts, data gone, T-Mobile says

IcedTeaRulz · 10-12-2009, 07:15 PM

Quote:

Originally Posted by Cheri

Why do people keep pushing us to get blackberry or I Phone just because our sidekick was temporary out of service? It's not the end of the world. My sidekick had been restored and I have a credit on my account for free t-mobile service for the whole month of October. I have no complains.

I agree!

shel90 · 10-12-2009, 07:19 PM

Quote:

Originally Posted by Cheri

Why do people keep pushing us to get blackberry or I Phone just because our sidekick was temporary out of service? It's not the end of the world. My sidekick had been restored and I have a credit on my account for free t-mobile service for the whole month of October. I have no complains.

I wanted to add...because of that credit for a whole month, I get extra Xmas $$$!!!! I am happy because it was worth it since one week without service didnt kill me. Not having money for Xmas would have killed me!

The point is that sometimes technology fails us but it all depends on how we deal with it and I think you, I, and many others have a positive attitude about the whole tmobile thing. It is NOT the end of the world.

***Brian*** · 10-12-2009, 07:44 PM

Quote:

Originally Posted by The Highlander

AllDeaf.com - View Single Post - Tmobile fail?

No where in his post he suggested any of us to remove batteries from the devices.

Rebooting doesn't cause you to lose your contact info/data. It will if you removed the batteries out.

Oceanblue7 · 10-12-2009, 09:15 PM

Quote:

Originally Posted by Cheri

Why do people keep pushing us to get blackberry or I Phone just because our sidekick was temporary out of service? It's not the end of the world. My sidekick had been restored and I have a credit on my account for free t-mobile service for the whole month of October. I have no complains.

Just take it in stride, they probably don't mean any harm just attempting to help us sidekick users. Personally, I can't afford a Blackberry at the moment, I did check into it on the tmobile.com some plans not bad. I can't think of a perfect cell phone, sure, each phone has its set backs. In the meantime, still using my good old sidekick3

The Highlander · 10-12-2009, 09:34 PM

Quote:

Originally Posted by Brian

No where in his post he suggested any of us to remove batteries from the devices.

Rebooting doesn't cause you to lose your contact info/data. It will if you removed the batteries out.

Who said about remove battery?

XBGMER · 10-13-2009, 01:57 AM

T-Mobile USA releases official statement on Sidekick outage, $100 gift card

Quote:

Dear valued T-Mobile Sidekick customers:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.
Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you.

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer’s T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.

Sidekick customers can continue to visit T-Mobile Sidekick Forums (Sidekick? - T-Mobile Forums) on a regular basis to access the latest updates, as well as FAQs regarding this service disruption. The Forums also offers tips and suggestions for rebuilding content on your device.

I thought this share with you as must know there is what's going on from Tmobile..

***Brian*** · 10-13-2009, 03:20 AM

Quote:

Originally Posted by The Highlander

Who said about remove battery?

This is your quote:

Quote:

Originally Posted by The Highlander

It's all your fault for tell everyone to reboot it "reset"

You said "reset". Anyways... VamPyroX did not use that word.

vwbug19 · 10-13-2009, 03:46 AM

my quote for it is "battery removal= just plain stupidity" that's what happens to everyone who struggled to figure out the sidekick problem and i blames on t mobile for not announcing the warning more sooner period and to add the insult to us is micro$oft was so.... dumbest i ever seen for not backing up the data first before storage server upgrading,talking about the importance of raid array and second fail safe server that would have took over if primary server fails adding to the meaning of the word "redundancy" i feels that they has learned their lesson in customers are 1st priority than themself

TigerOkieGal · 10-13-2009, 03:46 AM

Quote:

Originally Posted by Frisky Feline

LOL you little stubborn, eh. I still have my mind open to lots of options of buying which mobile that fits my budget plan. I don't travel that much due to being a mom to two kids and working mom. Thats why i rather buy a reasonable price for mobile and then the cheap fee monthly.

again thank you for sharing this of your preferred G1 mobile. Is G1 under Tmobile but not with the danger server right? lol

they are under Android is software company and is operating system (like Danger, Inc. was for SideKick)

***Brian*** · 10-13-2009, 04:04 AM

Quote:

Originally Posted by TigerOkieGal

they are under Android is software company and is operating system (like Danger, Inc. was for SideKick)

Yeah, both of Android and Danger, Inc. were (or are) sort of like half-siblings, since Andy Rubin and others co-founded and started both companies.

XBGMER · 10-13-2009, 04:09 AM

Quote:

Originally Posted by vwbug19

my quote for it is "battery removal= just plain stupidity" that's what happens to everyone who struggled to figure out the sidekick problem and i blames on t mobile for not announcing the warning more sooner period and to add the insult to us is micro$oft was so.... dumbest i ever seen for not backing up the data first before storage server upgrading,talking about the importance of raid array and second fail safe server that would have took over if primary server fails adding to the meaning of the word "redundancy" i feels that they has learned their lesson in customers are 1st priority than themself

VW BUG- I just want to say, you can’t put the blame on tmo for this. Microsoft is the responsible one who running the servers that stores the information, therefore it is their cause sidekicks are having so many problems with data loss.

Frisky Feline · 10-13-2009, 05:29 AM

Quote:

Originally Posted by TigerOkieGal

they are under Android is software company and is operating system (like Danger, Inc. was for SideKick)

Thanks for the heads up. I wouldn't give up my sidekick until it goes die on me but i hope not. Sidekick is an innocent and cute device.

Chevy57 · 10-13-2009, 05:48 AM

I had read today's newspaper about it. It said that T-mobile has temporarily stopped sales of Sidekick devices.

dkf747 · 10-13-2009, 06:51 AM

Quote:

Originally Posted by XBGMER

VW BUG- I just want to say, you can’t put the blame on tmo for this. Microsoft is the responsible one who running the servers that stores the information, therefore it is their cause sidekicks are having so many problems with data loss.

TMO cannot escape the blame for not communicating with its customers soon enough. Service was out for several days before any text msg was sent. I expect TMO to adequately compensate its customers for this loss.

The Highlander · 10-13-2009, 08:02 AM

Quote:

Originally Posted by Brian

This is your quote:You said "reset". Anyways... VamPyroX did not use that word.

First you said battery now you said "reset" That's why I said reboot = "reset" not reset.

Frisky Feline · 10-13-2009, 10:08 AM

Quote:

Originally Posted by The Highlander

First you said battery now you said "reset" That's why I said reboot = "reset" not reset.

how about taking some valium pills to calm your giggles down.

Sosie · 10-13-2009, 01:45 PM

Quote:

Originally Posted by Brian

No where in his post he suggested any of us to remove batteries from the devices.

Rebooting doesn't cause you to lose your contact info/data. It will if you removed the batteries out.

Brian is right. I have spoken it with the saleslady from T-Mobile. She said yes.

She said I will get a refund this month and they will apply 2 bill cycles but after that, I don't know what will happen next. So, stay tuned.

Sosie · 10-13-2009, 01:48 PM

Quote:

Originally Posted by Chevy57

I had read today's newspaper about it. It said that T-mobile has temporarily stopped sales of Sidekick devices.

, where is the source?

Sosie · 10-13-2009, 01:51 PM

Quote:

Originally Posted by dkf747

TMO cannot escape the blame for not communicating with its customers soon enough. Service was out for several days before any text msg was sent. I expect TMO to adequately compensate its customers for this loss.

Actually, it's not T-Mobile's fault because they didn't know until recently.

snallga · 10-13-2009, 02:03 PM

Quote:

Originally Posted by Sosie

, where is the source?

Check this out:

T-Mobile suspends Sidekick sales after customers lose data - USATODAY.com

Foxrac · 10-13-2009, 02:31 PM

Quote:

Originally Posted by Frisky Feline

how about taking some valium pills to calm your giggles down.

Meet him in real person and invite to your home so he will feel better.

Sosie · 10-13-2009, 03:04 PM

Quote:

Originally Posted by snallga

Check this out:

T-Mobile suspends Sidekick sales after customers lose data - USATODAY.com

Thanks for providing us this link. I will read this later and get back to you all what I think of this. Thanks again, Snallga.

Frisky Feline · 10-13-2009, 03:14 PM

Quote:

Originally Posted by Foxrac

Meet him in real person and invite to your home so he will feel better.

Ha. Very cute. Nah, He has a nice life that I know of. I don't know if he is telling you about himself.

The Highlander · 10-13-2009, 05:25 PM

Quote:

Originally Posted by snallga

Check this out:

T-Mobile suspends Sidekick sales after customers lose data - USATODAY.com

10-13-2009, 03:46 AM	#44 (permalink)
vwbug19 Registered User Join Date: Feb 2005 Posts: 107	my quote for it is "battery removal= just plain stupidity" that's what happens to everyone who struggled to figure out the sidekick problem and i blames on t mobile for not announcing the warning more sooner period and to add the insult to us is micro$oft was so.... dumbest i ever seen for not backing up the data first before storage server upgrading,talking about the importance of raid array and second fail safe server that would have took over if primary server fails adding to the meaning of the word "redundancy" i feels that they has learned their lesson in customers are 1st priority than themself Last edited by vwbug19; 10-13-2009 at 03:51 AM. Reason: updated

10-13-2009, 05:48 AM	#49 (permalink)
Chevy57 Premium Member Join Date: Feb 2004 Location: Buckeye State Posts: 5,411	I had read today's newspaper about it. It said that T-mobile has temporarily stopped sales of Sidekick devices. __________________

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