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Old 10-03-2009, 10:45 AM   #1 (permalink)
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Tmobile fail?

Anyone who uses a sidekick, are you experiencing your service out of order? I can only text message other than that I can't receive emails or use aim.

NOTE: Mods if this is a repost please merge
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Old 10-03-2009, 11:24 AM   #2 (permalink)
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Sidekick Service problems!

I want let u know if anyone wonder what going on with sidekick read this.

Connecting to relay center...
Waiting for next available operator....
Session started at 7:48am on Saturday, October 3, 2009
Hello! i711.com CA#80941F
Special Instructions:

THK U DIALING
800 866 2453
RINGING 1...
(AUTOMATED SYSTEM)
thank you for calling the t mobile sales and information line
(recording to relay)
(message in different language)
this call will be recorded for training and order verification purposes.
remember at any time you can dial 611 for free from your t mobile phone to reach
a customer care representative for assistance.
to buy new wireless products and services or to add a new line of service to
your existing account press 1
if you are an existing customer and would like to speak with customer care press
2
for all questions regarding moving your number to t mobile press 3
to activate a newly received t mobile phone press 4
to repeat these options press star GA

i would like talk to live rep please ga
(navigating to a live representative)

RINGING 1...
(chimes)
(AUTOMATED SYSTEM)
t mobile
(navigating to a live representative)
alright transferring you now (too fast) otherwise please continue to hold (too
fast) alright i ll get you right over to a representative your call may be
monitored or recorded (too fast)
(ON HOLD)
(music playing)
RINGING 1...
thank you for calling all of our representatives are still assisting other
customers (too fast)
(still navigating)
please remain on hold for the next available representative. current hold time
is 6 minutes (too fast)
(ON HOLD)
(music playing)
this call may be monitored or recorded for quality and training purposes. your
call will be answered in the order it was received (too fast)
(music playing)
(still holding)
thank you for waiting please have your account number or mobile number ready a
representative will be with you shortly (too fast)
(music playing)

I don;t have account number i just have question to live rep ga

(still holding)
RINGING 1...
(M)
(INTRO CALL PLS HLD)
yes hi thanks for calling t mobile my name is zach may i have your first and
your last name please qq GA
my name is Jonathan ga
(confirming spelling)

hi jonathan how was your morning going so far qq GA

great thanks... i have some question about sidekick service may i ask? ga

yes you may. what are your questions about the sidekick service qq GA

Yesterday seem everyone has problems with sidekick service i am curious what is
going on with sidekick service??? ga

okay jonathan yes you are correct yesterday everyone has been having problems
with the sidekick services the problem that everyone was having is that danger
is experiencing problems with the sidekick services that are causing everyone to
not be able to use their internet email applications and also personal services
with the sidekick GA

oh, I see do you know when it will be return? ga

actually jonathan as of right now we do not have an estimated resolution time
for this problem. and i definitely hate to hear that you have to go through this
problem but our engineers are working on this issue to get it resolved.
GA

Thanks I just want to be sure because i hear crazy rumor that sidekick is out of
business i just want to be sure ga

okay i definitely hate to hear that you heard those rumors they are not true so
just ignore them jonathan but the sidekick is still in business and we are going
to resolve this issue for you guys GA

thanks for give correct info and help have wonderful day ga sk sk

you go uhm you have a wonderful day as well GA
sk sk sk
(CALLED PARTY HAS HUNG UP)
(ANOTHER CALL Q GA)
no thanks s
(you re welcome)
k sk
(smile)
Session ended at 8:10am on Saturday, October 3, 2009
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Old 10-03-2009, 12:05 PM   #3 (permalink)
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Yes, it seems like all T-mobile users are having trouble with service, too. I read from Facebook that it should restore connection by afternoon... Any luck so far? I read one person on Facebook that she use T-mobile for 7 years and finally switch to different company (verizon I think) and she's happy about it. I needed a new phone because mine is starting to worn out. And I'm having a hard time decided which new phone or company I should pick.
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Old 10-03-2009, 12:31 PM   #4 (permalink)
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My hubby called..they are upgrading hence service being down. All the tmobile users at work were bitching and complaining about it yesterday. The service disconnection ruined my brother's plans to go to DPHH last night. LOL!
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Old 10-03-2009, 12:35 PM   #5 (permalink)
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Yeah, that's why I said Tmobile, FAIL on Facebook status. lot of people commented about it, lol
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Old 10-03-2009, 12:37 PM   #6 (permalink)
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Its annoying being without my aim, email etc.. only text messages are working. I can't go on fB especially, my school reunion is tonight to see old friends status and comment, I am having a diva attack!
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Old 10-03-2009, 12:40 PM   #7 (permalink)
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I have same issue here!! I planning to order a Blackberry curve 8900 next month because i can't deal with it! I really, really sick of bad signal and not able to contact with my wife and family! So i trying to find good coverage where i go to college to home and trying to find a job if i need to contact with my manager! Fuck Sidekick!
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Old 10-03-2009, 02:28 PM   #8 (permalink)
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Oh you are in CA too! yes Email was down since almost 2 days. i use text message a lot and you can use photo text message that works to send someone else. I use both photo text message and text message. My friend does not have text message so i use the photo text message go to email which is working. I can't wait for my email to come back on too!
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Old 10-03-2009, 02:47 PM   #9 (permalink)
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They are going out of business? This is news to me! They could discontinue Sidekicks, but if the company (Danger, Inc) is to be bought out/merged/going under, it would be on the news. With Microsoft owning Danger, Inc., the company is still run independently.

There is not much T-Mobile can do when Danger is experiencing difficulties. They will have the services back up as soon they can.
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Old 10-03-2009, 03:33 PM   #10 (permalink)
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first JClarke, now this..what's the world coming to...
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Old 10-03-2009, 03:44 PM   #11 (permalink)
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oh god. Tmobile FAILED several years ago. They make me shudder. I don't understand why people still use sidekicks.

Sorry to say.
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Old 10-03-2009, 03:46 PM   #12 (permalink)
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Old 10-03-2009, 03:49 PM   #13 (permalink)
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I didn't experience this problem.

I'm a T-Mobile user too.. but that's because I'm on BB. BB has its own network. It's just borrowing T-Mobile cell signal.
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Old 10-03-2009, 03:51 PM   #14 (permalink)
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Quote:
Originally Posted by Jiro View Post
I didn't experience this problem.

I'm a T-Mobile user too.. but that's because I'm on BB. BB has its own network. It's just borrowing T-Mobile cell signal.
It is not on T-Mobile's end. It is on Danger Inc's end.
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Old 10-03-2009, 03:54 PM   #15 (permalink)
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Quote:
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It is not on T-Mobile's end. It is on Danger Inc's end.
this company?
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Old 10-03-2009, 03:56 PM   #16 (permalink)
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this company?
Yeah, that's the company.
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Old 10-03-2009, 10:12 PM   #17 (permalink)
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Angry news alerts on tmooblie and sidekick service

let y'all know that since yesterday Friday the t mobile service to all sidekicks has be temporarily unavailable until further notice yeah it means G7 symbol wont show! so be patience till tomorrow as im told by a friend who contacted t mobile service
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Old 10-03-2009, 10:26 PM   #18 (permalink)
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No wonder!! I thought mine is broken. I was going to t mobile service tomorrow to see what's wrong with it. Thanks for letting me know.
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Old 10-03-2009, 10:34 PM   #19 (permalink)
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Mod note:

Thread has been merged and moved to proper place.
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Old 10-03-2009, 10:36 PM   #20 (permalink)
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I still have a problem with my sidekick LX since last night. Grrrrr... BUT, BUT, BUT I am using BB. It is not mine. It belongs to my company.
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Old 10-03-2009, 10:46 PM   #21 (permalink)
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I had been owned my sidekick in several years. T-mobile service was down some days last several year ago. I had stopped my T-mobile account last two year before purchasing AT&T Tilt. Then I now use my iPhone. T-mobile suck!
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Old 10-04-2009, 12:19 AM   #22 (permalink)
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My friends who have the same problems (Sidekick slider) with T-Mobile earlier today. I used T-Mobile service for 2 yrs then I switched to Sprint last Jan 2009, I use BB curve, so far it works fine nothing happens. Sorry, I have to say that I'm a blackberry lover. Sidekick looks cool but not for me.
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Old 10-04-2009, 01:22 AM   #23 (permalink)
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Anyone have problem with t-mobile since friday?

I notice that my Sidekick have problem so it happen to my sister and deaf friends.. so Anyone have same problems or is it just me and my friends?
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Old 10-04-2009, 01:24 AM   #24 (permalink)
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Old 10-04-2009, 01:50 AM   #25 (permalink)
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im not big fans t-mobile!!
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Old 10-04-2009, 02:08 AM   #26 (permalink)
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The last time I had this problem was 4 and a half years ago when I got my Sidekick II.

Their service was down for 5 days. T-Mobile gave everyone a $5 credit on their next month's phone bill.

Luckily, text messaging still works... which is what most of my friends use.
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Old 10-04-2009, 05:47 AM   #27 (permalink)
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TMobile's Sidekicks are having a global outage. This means all sidekicks everywhere have no email or internet. Phones (and texting) are working.

Last night, I called TMobile and they said they do not know what is causing this problem or when it will be fixed.

I thought I would share this here since it effects so many of us and our friends.
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Old 10-04-2009, 06:09 AM   #28 (permalink)
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simple - go BB
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Old 10-04-2009, 09:19 AM   #29 (permalink)
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Quote:
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simple - go BB
Got the money for me to buy a BB?
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Old 10-04-2009, 09:19 AM   #30 (permalink)
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simple - go BB
simple -- buy me one, included monthly fees?
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