dakewldude

I like the updated firmware and it is more user friendly.

Now, I need information to config the router so that MVP can work correctly. My MVP was the primary but after the new firmware, it screwed up.

So, please tell me what to config in the d-625 (version c2) router.

Anyone????

Deafness

__________________
This advertising will not be shown in this way to registered members.
Register your free account today and become a member on AllDeaf.com

Chevy57

You better contact CC support help.hovrs.tv

__________________

dakewldude

I am not going to sit and wait about 20 minutes before they answer my call. Such config information is not a "secret". Purple is the only one that keeps their config information private. If you have any information, share it otherwise shut up as I do not need a purple rep like you telling me what to do in the privacy of my own home!

Get it? Good! Now go away because you are not helping me or anyone else who needs such information.

NightwarriorJin

do yuo have another vp in your home, or is your mvp the only vp? if its only mvp, you can set the firewall to have DMZ zone set toward MVP's IP address. If not, in MVP's network setting, what do you have set for your Port? (Default, MVP1 to MVP4)

dakewldude

Yes, VP200. MVP is the primary so all calls are routed to the MVP. It is set for MVP1 (22001). The router D-625 is configured using the new port. The problem appeared when the new firmware was installed as I did not have any problem before. Now I cannot receive calls or black screen and can only call out so there must be an error with the router configuration for MVP which I am trying to resolve.

When I config the router to make VP200 primary, I can make and receive calls without any problems. When I make MVP primary, I cannot get calls or the screen is black but when I make calls from MVP, its fine. Obviously, something is missing which I cannot pinpoint.

NightwarriorJin

ok, I believe when you change to MVP1, it changes the range of video and audio as well. Unfortunately I do not have the informtion with me but I think its in range after 8050 to 8150. You can try that. If that doesnt work, go ahead and set it to 7950 to 9000 and wait on hovrs rep to give us specfic port information. Like you I am not impressed with their hold time and would rather have the document ready available on their solutions website.

So set this way (port forwarding)
VP200- 1720 TCP, 15328-15348 TCP/UDP
MVP- 22001 TCP/UDP, 7950-9000 TCP/UDP

That should enable both device to get calls based on the number registered to them.

Hope this help!

dark

Agreed! I bringing this feedback up to our Purple company, hopefully they consider about this :]

__________________

The Highlander

That's all you need port forward for VP200 is:

1720/1720 TCP
15328/15348 TCP and UDP

It's work great to me.

I had no idea why you need 15328-15348 for.

__________________

radioman

you need to keep in mind that using DMZ will override the port forward settings. Its best to get rid of DMZ for all videophones and actually take the time to log in your router and setup the port forward for all videophones. doing it this way you can now call each other using the same ISP public ip address. This will also allow your freinds to bring thier mvp to your home and still receive call without distruping your videophones receiving. ( of course, you need to give them your wifi password so pick a simple one so nothing is known about you).

now nightwarroir has a point- what do you have for port forward on your router dakewldude ?

dakewldude

Yes, I agree that Purple (HOVRS) should make such information available on their website.

As for port forwarding, you are right that it changed the video and audio ranges. Here is what I have set up for d-625:

MVP1 - box checked and my MVP is set for MVP1
22001, 8100-8150 TCP
8100-8150 UDP
IP addy: 192.168.0.25

MVP2
22002, 8200-8250 TCP
8200-8250 UDP
IP addy: 192.168.0.25

MVP3
22003, 8300-8350 TCP
8300-8350 UDP
IP addy: 192.168.0.25

MVP4
22004, 8400-8450 TCP
8400-8450 UDP
IP addy: 192.168.0.25

VP200 - box checked
1720, 15328-15348 TCP
15328-15348 UDP
IP addy: 192.168.0.125

Yet, I still get black screen when someone calls my MVP. Obviously something is wrong or there is a screw-up in the updated firmware?

dakewldude

I agree that using DMZ will override the port forward settings. That is why my DMZ is not enabled because I want to be able to receive calls on both VP200 and MVP depending on which number the person called.

To answer your question about port forwarding, read my last entry above and should answer your question. If you got any suggestions or ideas about port forwarding, please share. What about NAT Endpoint Filtering?

Nathan

Obviously you are doing it wrong.
On MVP setting change your IP address to 192.168.0.26 and select MVP1 from the drop down port forward on MVP.

__________________
Nathan's Blog
"Good things come to those who wait"

Chevy57

I know that.

__________________

NightwarriorJin

please refrain yourself from contributing a pointless post. Thank you.

thechaostheory

Agreed but I am also contributing a pointless post.

__________________


GO SORENSON and...... (sigh) Hovrs.

The Highlander

Agreed! Everyone know he work for Purple communication and no point to said "I know that."

__________________

JClarke

Guys, stop being ridicious! Chevy57 and Nathan are both professionals and they are purple communications reps, you better give them respect since they are helping everyone in any way they can, okay?

__________________

RedWolf

Agreed! (His post isn't pointless but he made a good point.) Give them respects guys! I know some of you don't like any one of those VRS but give them respect because they wanted to help deaf communities if any of their VP (OJO, MVP, VP200, VPAD, or any of the VP) or any of the routers that aren't working properly. They are doing the best of their abilities to help you and the Deaf communities.

If you don't have anything nice to say then don't post it here!

And as for you, dakewldude, please don't be rude to Chevy if he still working for Purple. He was trying to help you to configure the informations by sending you private message instead of posting it in the public forum for everyone to see it. If the information was send out then people outside of VP communities will see the information and use it against the Deaf communities. Chevy was not telling you what to do in your home. He was just simply trying to help you but instead you brush him off rudely and used other members to help you instead. Chevy is very nice guy and very professional when I ask him for advice. Nathan also nice and professional as well when he helped me when I have other problems with MVP. I don't understand why you had to be mean to Chevy like that. If you was being nicely, you can tell him, "No, thank you, Chevy. I want someone else to help me out but thank you anyway." Where is your respect? Was it because you waited for 20 minutes for tech support and they pissed you off? I don't like the timing of service but I have patience. Where is your patience? You have none whatsoever. Ever heard of this phrase, "Patience and you shall receive"? Come on, be patience! Why you had to say like that. Geesh...

Sorry about my rant but I just wanted to say it out instead of keeping it bottled inside.

__________________

JClarke

Yes, he still works for Purple Communications and I like this post

__________________

dakewldude

Ahhh....that is what went wrong on my end. Thanks for the information as it makes sense. Thank you.....

sequoias

Thank you very much for ur help getting my router set up. I think Purple needs to share that settings if someone doesn't want to ask a technican to help. All the settings were erased due to my roommate hard-resetted it.

See.... it isn't hard for an average person to set it up, as long they know what they are doing.

dakewldude

Excuse me???? Please refrain from making comments that you truly do not know. For one...I never got any PM from chevy or any kind of assistance from him. Second, people ask for assistance in public forums when all other avenues fails, otherwise what is the point of such public forum? Third, how can such routing information can be used against deaf people when there are tons of information on how to config one's router? Fourth, yes, when someone tells me to do something that was not orginally asked, he is telling me what to do. He contributed nothing to my original post and wanted me to do what he was instructed to do by the company. That is offensive and lack of respect to the OP. Unlike others, they jumped in and offered solutions which I appreciate from the bottom of my heart. Fifth, I am a long time member of HOVRS/Purple and have spoken with them countless of times....they make a lot of money out of the minutes I use their service, therefore horrible customer service is unacceptable, period. Hence, your patience runs low and you get fed up....know the feeling?

Chevy57

Good point, Redwolf! Nathan, Dark, other ADer and I still work for Purple. Don't be afraid to contact CC and take patience to wait for answer of tech support. We have gotten service call tickets from tech support for going to fix port forwarding settings in customers' router and MVP.

__________________

The Highlander

Nathan already gave a full info at here to help solve the problem but Chevy57 just tell customer to contact tech support. Why they are so different professional's way?

__________________

Chevy57

Well, Purple Communications told all reps that do not share ports or informations on firmware update to customers but I will wait to listen from them to allow or not.

__________________

The Highlander

Ah. Make sense to me.

Too many devices, softwares, etc always have full info for port number.

Also Sorenson has info for port number too.

http://www.sorensonvrs.com/docs/VP-2...ide_v1.4.0.pdf

The page is 6-3.

But Purple communication?

__________________

qwerty123

radioman wrong oppps

port forward override dmz not dmz override port forward

Nathan

Actually Radioman is correct. You are wrong.

__________________
Nathan's Blog
"Good things come to those who wait"

qwerty123

heh me laugh at you

port forwarding and dmz for home networking
PortForward.com - The port forwarding progression.

then if DMZ use, port forwarding feature is total useless and router design no good.

RedWolf

My patience is fine, -yawns- but thanks anyway.

He was not telling you what to do, he was trying to give advice to you. He said you need to contact customer care but you just bit his head off because you have no patience of waiting 20 minutes to help you configure your router. He did his best to contribute his answer to your original post but you just brush him off like he was chopped liver. Chevy did not do anything offensive to your post at all. Chevy was doing his job whether he can or cannot give out instruction out in the public forum. If he gave out instructions in the public forum without permission, he could get fired for giving the information out.

That the way of life goes when it comes to tech support working to help customers. The way the customer service is doing well and very understanding what I need for help but being on hold to wait for customer representative for too long, which it is unacceptable to me. But, that is the way of life, because there are many numbers of customers lining up waiting for their turns to get help. First come, first serve. Patience is really worth the wait and it is really worth it to get the help I need.

__________________