Caller ID Now Available for Hard of Hearing

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Caller ID Now Available for Hard of Hearing

American Network has unveiled a Caller ID feature through PhoneCaption.com 's services for Hard of Hearing individuals. Until now, Hard of Hearing (defined as those with late/accidental loss/difficulty in hearing) callers using captioned telephone services could only see the service provider number and not the calling party's information.

PhoneCaption is now offering a captioned telephone service provider to feature Caller ID pass-through for inbound and outbound telephone calls. This lets Hard of Hearing individuals view their calling party's landline/mobile/IP phone number before answering the call.

The service uses technology which allows Hard of Hearing consumers to see caller ID prior to
accepting the call and to receive captions while talking on the phone. As the caller speaks, the Hard of Hearing individual receives the spoken words in text captions to be read via the Web or a Cisco (News - Alert) 79XX IP phone screen display.

American Network officials say this approach combines technological resources "into a single efficient ecosystem that can take advantage of telecommunication's advanced core technology building blocks including voice, text and video."

Last month, American Network announced that it was approved by the FCC (News - Alert) to provide TRS services for the Deaf and Hard of Hearing communities. FCC approval "further validates American Network's service model and a great success as it forays into TRS with its first service offering of PhoneCaption.com, servicing the Deaf and Hard of Hearing," according to company officials.

Phone Caption is a service specifically designed for people who are Hard of Hearing, late deaf or accidental deaf to use the phone to make calls and to receive the caller's voice in text over the Internet or via IP phone. The text displays real-time captions of the current conversation similar to the method used for TV programs. The captions are typically displayed on a screen embedded into the telephone base, if the user has IP phone such as a Cisco 7960, otherwise, captions are provided over the Web.
 
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