J. Maxx Turns Away Marathon Bomb Survivor Over Service Dog

http://www.buzzfeed.com/mbvd/boston-marathon-bombing-survivors-service-dog-kicked-out
T.J. Maxx apologized Friday after a store manager at a New Hampshire location told a Boston Marathon bombing survivor that her service dog needed to be placed in a carriage or leave the store.
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Sydney said she informed the manager that Koda is a service dog and that he wouldn’t be able to fit comfortably in the carriage. She was informed that if she didn’t put the dog in the carriage, then she would be required to leave.
She left the store and called her mom, who quickly arrived at T.J. Maxx to inform the manager of her daughter’s legal rights.
According to the Americans with Disabilities Act of 1990, all businesses must allow service animals in public areas.

It is only legal to ask the owner if the dog is, indeed, a service dog, and what tasks it performs.

Celeste told NewsCenter 5 that the manager apologized, but that the damage was already done.

T.J. Maxx released a statement that also apologized for the incident and said the company would take steps to ensure employees better understand the law regarding service animals.
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ADA Business Brief: Service Animals



A store can't ask what kind of disability a person but it can ask what kind of tasks it does. . How that does not made sense to me , if tell what kind tasks the dog does is just the same telling what kind of disability you have.
 
One thing that irks me is service dogs in nice restaurants....sorry, but I don't fathom it at all....
 
One of the biggest problem I had when I took Finlay into stores is when he was laying down people would think he was a stuffed toy' and would start to step right on him. He was so well trained people could step right over him and he would not move so people did think he was a live dog . And when I did take him out a restaurant and if people did not see us come in they would say they did not even know he was under my table the whole time. A well trained service dog that also well groomed and clean is no big deal in any restaurant .
 
rockin'robin said:
One thing that irks me is service dogs in nice restaurants....sorry, but I don't fathom it at all....
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It's the ones purporting to be service dogs that people self train that cause all the problems.

Before this became a fad, you never really noticed guide dogs, or hearing dogs, as they were properly trained.

If there were stringent regulations on what constitutes a service dog, people who need them would encounter many less problems.
 
Bottesini said:
It's the ones purporting to be service dogs that people self train that cause all the problems.

Before this became a fad, you never really noticed guide dogs, or hearing dogs, as they were properly trained.

If there were stringent regulations on what constitutes a service dog, people who need them would encounter many less problems.
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People would come up to at in a grocery store and say Finlay is acting better than some kids in the store. The nurses loved it when I went to the lab to get a blood test with Finlay , if I did not bring him I would asked where is my dog? The heck with how I am doing , they wanted to know if my dog was OK . After Finlay die I had total strangers in the grocery store asking where my dog was and when I told he had cancer the person would give me a big hug. I had no idea what their name was , a guy that came in to restock Wheat Thin crackers asked where my dog was. Finlay was well known and loved by a lot of people. After being gone two years I still had people asking where was my dog.
 
:aw:WDYS!

A service dog is supposed be more or less invisible, even when they're working. I remember when I worked with assistance dogs in training and we went to malls and places, one of the main voiced cues was "get in" or "get under", as they were taught to go lay as compactly as comfortably possible, under a table/chair/bench and just blend in.
 
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