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Position: Product Manager, Relay Services
Location: Hackensack, NJ
This position is responsible for managing the company’s product portfolio of new and existing Internet-based relay products, services, features and platforms, in timely response to customer, market, competitive, and operational requirements.
This position includes the following responsibilities: (i) manage new and existing relay product/service offerings for deaf and hard-of-hearing customers; (ii) drive product/service development/management process within the company and with outside vendors, producing and iterating specifications throughout; (iii) develop and implement customer research and cultivate first-hand understanding of customers; (iv) monitor product/service performance and drive product/service lifecycle changes as required; (v) participate in development and management of overall customer communications strategy and customer/trade promotion strategy; (vi) develop pricing/offers and pursue initiatives for new business development. This position reports to the Vice President of Product Management.
QUALIFICATIONS:
• Technical or marketing degree with 4-6 years of product management experience; telecommunications or hearing/speech industry experience desirable
• Ideal candidate must enjoy technology and its use in building bridges among the Deaf, hard of hearing, and hearing communities
• PC literate for analyses and forecasts/budgets
• Able to juggle multiple projects & changing priorities with enthusiasm; be able to give clear direction to ensure deadlines are met and quality results are achieved
• Excellent verbal, written and presentation skills
• Attention to detail and accuracy
• Work with minimal supervision to coordinate activities with internal departmental staff and contractors
• Knowledge of or interest in people with hearing loss; American Sign Language conversational abilities very desirable, or willingness to learn required
• Ability to travel, especially on weekends, required
Application deadline: Until filled
Please submit your resume or application to: hr@goamerica.com
Location: Hackensack, NJ
This position is responsible for managing the company’s product portfolio of new and existing Internet-based relay products, services, features and platforms, in timely response to customer, market, competitive, and operational requirements.
This position includes the following responsibilities: (i) manage new and existing relay product/service offerings for deaf and hard-of-hearing customers; (ii) drive product/service development/management process within the company and with outside vendors, producing and iterating specifications throughout; (iii) develop and implement customer research and cultivate first-hand understanding of customers; (iv) monitor product/service performance and drive product/service lifecycle changes as required; (v) participate in development and management of overall customer communications strategy and customer/trade promotion strategy; (vi) develop pricing/offers and pursue initiatives for new business development. This position reports to the Vice President of Product Management.
QUALIFICATIONS:
• Technical or marketing degree with 4-6 years of product management experience; telecommunications or hearing/speech industry experience desirable
• Ideal candidate must enjoy technology and its use in building bridges among the Deaf, hard of hearing, and hearing communities
• PC literate for analyses and forecasts/budgets
• Able to juggle multiple projects & changing priorities with enthusiasm; be able to give clear direction to ensure deadlines are met and quality results are achieved
• Excellent verbal, written and presentation skills
• Attention to detail and accuracy
• Work with minimal supervision to coordinate activities with internal departmental staff and contractors
• Knowledge of or interest in people with hearing loss; American Sign Language conversational abilities very desirable, or willingness to learn required
• Ability to travel, especially on weekends, required
Application deadline: Until filled
Please submit your resume or application to: hr@goamerica.com