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I don't know the rules for NY but in SC, VRS and TTY/Captel relay equipment and service are free to all deaf and hard of hearing residents. The only requirements for the user is to either have a land-line phone service installed for TTY use, or to have high-speed cable installed for VRS use. That is, if your house doesn't have a land-line, then you can't use TTY, or if you don't have cable available then you can't use VRS.