jack55

As you all know by now by several threads here, Netflix SUCKS!
They think they have enough customers so they don't need to cater to the deaf or old folks who need caption for streaming movies.
Netflix also doesn't want to be bothered by email.
This is discrimination and needs to STOP!!!

First have a hearing friend call netflix and tell them they are being boycotted and why.

Second Have ALL your family & friends boycott Netflix!

Third, use either Blockbuster which has DVD-by-mail and great service.
(Netflix forces you to buy streaming first, then add DVD by mail.)

Hulu has caption streaming movies. However nowhere as many as netflix by a long shot, but better than nothing. Their TV series is pretty good too.
I emailed them yesterday about caption and guess what?
They actually answered the email within a few hours and here is what they had to say:

Hi Jack,

Thanks for writing in! We definitely want to bring closed captioning to all the devices supported by Hulu Plus. We're working hard on ensuring that the caption experience on each device is optimal and accurate and that captions play correctly and in sync with the video.

For your Samsung Blu-ray, in order to get the captions, follow these instructions:

1. Play a closed-captioned video
2. Press the down arrow on your remote until you see green brackets highlight the "Browse" option
3. Press the right arrow until the "CC" option is highlighted
4. Press the Enter key (the button in the center of the arrows) to toggle between "Off" and "On"

We will be updating our applications across all platforms and devices regularly to add new functionality, and we will update you as soon as we have more news to share. Thanks for your patience!

If you have any further questions, please don’t hesitate to ask. Happy viewing!

Thanks,
Max S.
Hulu Support

Deafness

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CrazyPaul

Didn't you know that NAD filed a lawsuit against Netflix? I think it's still in process.

jack55

Yes and that takes awhile like most lawsuits do.
Mine is a faster solution and anything helps, right?

CrazyPaul

Sure, I can't stop you and others. The company knows about the issue which is why it has its own captioning system to add captions since they buy movies w/o captions.

I suggest you to read this post.

Hooray! FCC Releases Television IP Captioning Rules

If that includes Netflix, then it will be required to have ALL movies captioned starting in 2014.

jack55

Yay, yippee... I'll wait for 2014. NOT!
I want CAPTION now and will use any means to achieve that.

CrazyPaul

I know 2014 is a long way to go. Just don't join Netflix, otherwise you help its business. I joined it for a free 30-days trial to get an idea and I didn't like it so I cancelled it before the free trial expired. I didn't pay anything. **** it is all I can do.

Frisky Feline

Keep it up.

jack55

If that is all you do is quit netflix and do nothing else, your not helping matters.
Get a friend to call netflix and tell them why you quit.
If nothing is done, get all your family and friend to also call them and quit.
You can bet netflix is taking notes of all phone calls.
So, if you do NOTHING, then don't complain here...

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jack55

I sent Hulu another email an hour ago and got another fast response!

Hi Jack,

Thanks for getting back to us, and I appreciate that you were satisfied enough with our service to post it to that forum! We really do focus on captions here, and I can assure you that it is at the forefront of one of our near-term goals. Now, for this email, I want to address the problems you're having with your Samsung Blu-ray player. I'm sorry our Samsung application is giving you so much trouble, and I'd be happy to help figure out what's going on.

At the end of this email, I'm going to include some troubleshooting steps that I think might help. They're pretty basic, and it's likely you've tried a few of them already, but I want to make sure we're being thorough.

Any additional details you can share about the problem would be appreciated. I'm sure we'll get this worked out. I look forward to hearing from you.

Thanks,
Max S.
Hulu Support


Troubleshooting steps:
• Perform a power-cycle of your Blu-ray player, modem, and router. Unplug all three from power and wait at least 1 minute before plugging them back in.
• If you're connecting over Wi-Fi, plug your Blu-ray player directly into your modem or router via Ethernet.
• Try lowering the video quality. During playback, press down on your remote and navigate over to the Video Quality section.
• Perform a factory reset, which will erase and reinstall all the software on the player. Press and hold the Stop button on the front of the player itself for about 10 seconds (with no disc inside). A message will appear: "Resets all settings to the default values. This may take a few minutes." The player will power back up when it's done. Keep in mind that these steps may be a little different on your specific Blu-ray player, so if this doesn't work, check out ( Samsung ) for more info.

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CrazyPaul

They already know that many deaf people complain about it. That's why they have the system to add captions. I guess they are too slow to do the job. You can tell them that you are not satisfied and maybe they will have to hire more captionmakers to do the job faster. The other reason I lost interest in Netflix is that its streaming movies are not available in 1080p (Blu-ray format).

jack55

according to netflix, they claim it's not their fault.. it is the fault of the manufactures, such as my particular model Blu Ray player:

Mr. Moskovita,

The Samsung Blu-Ray player that you have, model HT-D5500, is not one that has the capability to have subtitles and closed captioning with the Netflix service. Not all devices that are Netflix ready have the capability to use the closed caption feature through our service. Below is a list of manufacturers that have Netflix ready Blu-ray players with the subtitle feature on our service at this time (the compatibility also depends on the model number of the device):

· LG

· Magnavox

· Panasonic

· Sharp

· Sony


Hope this information help you out in some way and again, I apologize for any misunderstanding.

Sincerely,

Netflix, Inc.

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The Highlander

We have no problem with netflix for over two years for caption. Thanks to our iPad and Mini Mac.

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"There are a lot of people that don’t like this software. It is because they don’t understand how to use the software and don’t realize it’s potential."

GrayEagle

I think that lawsuit against Netflix instigated them separating out their streaming from the DVD services... We were actually grateful they *did* separate them because we only used the DVD service anyway, so were paying for a service we couldn't use. We ended up paying about $4 less per month by choosing to have only the DVD service. We don't have the equipment nor the fastest computer online feed, to get something streaming to our TV, and we don't want to pay extra or buy hardware to get from the computer to the TV. So, for us, the DVD option is great. I still hope the lawsuit accomplishes equal access to captioning for streaming. Not right about lack of access just because it's being "broadcast" on the Internet! :/ We can't afford to buy every movie/TV show DVD we want to see, nor pay $3 per rental from our library for 3 days (cheapest around), and they don't get everything we want, anyway, so Netflix works for us. I hope they get their act together with the streaming!

jack55

I have no problem on a PC/notebook either.
However that wasn't my problem or complaint. Go read first post.

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CrazyPaul

Oh, yeah, I forgot to tell you about a link regarding this. http://blog.netflix.com/2009/06/clos...subtitles.html

Read the last paragraph which talked about some CE (Consumer Electronics) devices with firmware updates. In other words, not ALL players/TVs have that feature (subtitle button) unfortunately. My Sony TV is Netflix ready but no subtitle feature is available. (My solution was to drag Netflix window from my PC to HDTV. I have a HTPC set-up.)

If you really want to watch Netflix with subtitles via Blu-ray player or HDTV, then you would have to buy a right model. I know that sucks.

bbaseballboy123

dude first of all, why are you writing in blue? Its harder to read your rants. just throw in [ quote] [/ quote] (remove the spaces)

And just because netflix doesn't provide what you want doesn't mean you should just go tell everyone to boycott netflix. Instead, find another video service that DOES provide subtitles. In fact, just freaking pirate the content if they dont offer it in subtitles because pirated content ALWAYS has subtitles. Which is somewhat funny that people actually take time to subtitle the content and upload it while big companies dont even have employees to subtitle the content.


And those who say that netflix is blaming whatever producers/manufactors... its true. Actually manufactors have NOTHING to do with subtitling since they all do provide caption chips on their tvs/montiors. Its the producers who make if very difficult. Netflix has to make an agreement with the producer to have the rights to overwrite the video with subtitles otherwise its consider illegal which is pathetic imo. But thats the truth and my school had been in touch with various producers such as Discovery, History Channel, Disney to caption their old films.

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Working on a new project that will benefit deaf peeps

Chevy57

I never join up member of Netflix. i almost watched torrent movies in addition of subtitle (SRT). No problem

jack55

DUDE!!! Can you read this now???
Most of us can read blue just fine...
Apparently you didn't read my whole post...
My rant wasn't so much about the caption but the fact they have no way to contact them via email on their website and that is DISCRIMINATION!

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bbaseballboy123

Dude, thats much better

And how is it discrimination to not have a contact email on their site?

__________________
Deaf and Smart. Business Major at RIT. Have Bi-lateral cochlear implants. But know ASL as well.

Working on a new project that will benefit deaf peeps

jack55

DUDE! You must NOT be DEAF and can hear phones just fine!

Discrimination is not having email on contact site for deaf and hard of hearing.
With today's technology, there is NO excuse for not having EMAIL!

I will add that companies with websites, over 95% have email now.
A website with no email??? C'mon!

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bbaseballboy123

Well, i happen to hear very well on the phone, but dont you have relay phones (or whatever that service where you have an phone interpreter)?

Maybe they don't have an email service because sooo many people email the company with rants/complains/questions, it would be just more convient for them to have people call. I'm sure it cost more for the company to have people on the side for email services vs. phone services.

How says its discrimination for a company not to have emails for the deaf and hard of hearing. Is it discrimination for netflix not to have color-blind options?

__________________
Deaf and Smart. Business Major at RIT. Have Bi-lateral cochlear implants. But know ASL as well.

Working on a new project that will benefit deaf peeps

jack55

If you not DEAF or Hard of Hearing, you wouldn't understand.
why are you even posting here?
Blind and Deaf people have special rights and email & caption is one of them.

I will repeat, there is no excuse for not having email. Most all companies have them now. The ones that don't want to be bothered don't and they WILL lose some business because of that.

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CrazyPaul

What do you mean "almost"? "Almost" means you were going to watch movie torrents but you didn't actually watch them. Maybe you meant "always", didn't you?

BTW, I always watch 1080p movie torrents with subtitles via XBMC. I joined Netflix for a free 30-days trial to get an idea and then cancelled it before the offer expired. In other words, I didn't pay anything for it.

CrazyPaul

Whoa, wait a minute...Netflix discriminates against us because they have no email address??? That's ridiculous! You can contact the company via VRS, I see no harm in that.

bbaseballboy123

Lol, I am deaf with implants... I said to use that phone service with the interpreter. Like I said, I doubt its discrimination, they just dont want to have to hire employees to take take of the email situation as phone calls are usually more successful, not to mention, much quicker. Its all to save the company money.

Never heard of emailing as a "special rights". And honestly, I know netflix does care about subtitling as even hearing people like it sometimes, they arent going to lose business over it. Only reason why they would lose business is if they were sued, have a horrid bussiness plans, or some other business has a better idea/way of selling/renting movies to people.


I also joined about a year ago and didnt find it anything special so I just cancelled within 4 days of membership. I only had 2 weeks trail but still same situation.

__________________
Deaf and Smart. Business Major at RIT. Have Bi-lateral cochlear implants. But know ASL as well.

Working on a new project that will benefit deaf peeps

jack55

Well, I feel that in this day and age when a company doesn't have email, either they're behind the times, or don't care about their customers.

Maybe I'm the only deaf person that feels that way?

As it is at last count, 15 of my relatives and 17 of my friends have quit netflix at my request. They all called netflix and told them why too. Now if enough people did this, something would get done.

Enough said on this as no one seems to care here. I'm outta here...

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Crjosh

Hi there,

I came across your post which grabbed my attention because I did a group presentation on captioned films and tv shows. There was an article that we found about the whole issue of Netflix not having captions because it is a violation against the Deaf community. I am posting it so you can also read it...or maybe you already have read it!

Anyway here it is- Netflix sued by deaf groups over instant streaming captions - Technolog on msnbc.com

There are some movies that have captioning but not all so I agree that it is a major issue for the Deaf community. Although I can hear and do not need hearing aids, I do have problems in my right ear so I am HoH and I think that it is not fair to deaf people and HoH people to only get half of what they deserve.

jack55

Now THIS is more like what I was after, not all the flack I got from some deaf folks no less.
...and WELL said.

Looks like this was done almost a year ago... any results yet?

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CrazyPaul

The result is that the FCC requires ALL online videos including streaming movies/TV shows to be captioned starting in 2014. Netflix doesn't violate a law which is not effective yet. As for now, we lose but we will win in 2014. Deaf Power!

jack55

Thanks for the heads up. The way time flies anymore, 2014 will be here before you know it...

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