Doctor--no interpreter! - Page 2

**ash345** · 08-30-2011, 12:29 PM

Quote:

Originally Posted by kristy2078

Depends on where and when.

If I go to the Concord NH ER, they have an interpreter on call somewhere in the building during the daytime. In th evening or night, they call someone on the on-call list and I can wait until then (unless it was an extreme emergency like, say, bleeding out from my arm). They also have the videorelay service on a portable TV as an additional option.

Bigger medical systems like DHMC and CH (both in NH) would be better prepared with interpreters than an independent clinic, which may need education from you.

When you need urgent care but can wait till the next day, you can call now to inform the staff you need an interpreter. But if you need it now, just go to urgent care. The staff will call and hopefully will find someone to come immediately. If not, you can use notes.

Yeah, I lip read and wrote notes, didn't understand everything, but life goes on. the doctor also wrote stuff down for me, which helped a lot. It would have been nice to have a terp though, but with having to go in when i did it wasn't an option... The urgent care place I went in to was pretty small, and didn't have anyone on call, and the service they go through (from what i was able to understand) didn't have anyone avalible.

If i would have gone to the er, they have "social workers" that are also terps most of the time, or they have on-call terps. (or at least this is how it has worked in the past... thankfully I haven't had to visit the hospital in prob 4 years) Last time I went to the er, I wasn't really using sign, but I couldn't understand a word the doctor was trying to tell me, so they ended up getting a voice interpreter (who just repeats what is said so you can lip read easier).

purplecatty · 09-07-2011, 03:46 PM

I had same issue that my wife made an appt with Orthodontics for my daughter's brace checkup. She requested him to hire terp few weeks before. On that day, she show up and Dentist said " I spoke with attorney and he told me that it is an optional so I don't have to hire interpreter and I just can write note back and forth". My wife was

and left. She called HR and explained about situation. They told her that Dentist is very wrong for asking Attorney opinion about ADA law. They found her different Dentist that will comply ADA law. So far, new dentist hired terp when my wife and daugther showed up on appointed day.

Often, Doctors, Dentist, and some business tend to run around and make excuses that they don't know how to hire terp. We gave them info and ph number of Interpreter service and they lose it later. That's not professional of them. They should be checking out Online or "walk their finger" on phonebook!! IT's all in there!! Sheesh

CAtty

**Smithtr** · 09-07-2011, 08:32 PM

darn it because not fair on responsibility, we complaint to because services reason emergency and high strict, I told many time hospital because nurse lazy ignore for interpreter not fair because reason serious, we are not happy because requires interpreter I have benefit to education interpreted!

CrazyPaul · 09-09-2011, 04:24 PM

My friend told me that his hospital already has a VRI which is portable (movable from room to room) and he loves it. Maybe some of you can ask your hospital to contact Sorenson or one of its competitors for more info about it since they might have not heard of it yet. I am sure they will want it for deaf patients because it's available 24/7. They will save alot of money on hiring an in-person interpreter whose rate is higher because of traveling. That's the reasons why my workplace, USPS has one.

SilentRider · 09-09-2011, 05:16 PM

Quote:

Originally Posted by Shoshana

So I called the doctor (relay) and told them I need an interpreter at my appointment, I called like 3 weeks in advance and the told me NO PROBLEM and that they made note of it. I asked if I needed to call back to remind them and they said NO. So I show up for my appointment today, and tell them there should be an interpreter...they went to speak to the supervisor and told me no interpreter would be able to make it! They said sorry like 6 times though :/ not to mention the DR. had facial hair so was not the easiest to lip read

I would have just told the Dr to give me what I need and just email me. Life is too short to add more frustration..

katz4life · 09-09-2011, 08:10 PM

Quote:

Originally Posted by Shoshana

So I called the doctor (relay) and told them I need an interpreter at my appointment, I called like 3 weeks in advance and the told me NO PROBLEM and that they made note of it. I asked if I needed to call back to remind them and they said NO. So I show up for my appointment today, and tell them there should be an interpreter...they went to speak to the supervisor and told me no interpreter would be able to make it! They said sorry like 6 times though :/ not to mention the DR. had facial hair so was not the easiest to lip read

Sighhhhh that does happen to me!!!! three ****ing times! For all of my job interviews in this year, Second one was on August 14th, they told me over the phone there will have an interpreter ready to set on August 17th for job interview, so on that day I went there on time in waiting office room. The manager came up talking to me and I asked where is the interpreter? He was rude to me and puzzled. So he wrote a note to me that he could not do processing to do interview with me unless there is an interpreter bein present. He canceled my interview. I am waiting for reschedule interview and today is September 9th. What the ****??

deafaussie · 01-03-2012, 02:54 PM

My wife is an interpreter and had just informed me that her appointment was to interpret for a Deaf patient in gum graft surgery. No pun intended, she never told me who, where and whatever can violate privacy issues.

Anyway, a surgeon told my wife any patient with Medi-Cal or anyone on SSI or SSDI can reimburse interpreting costs back. No cost to providers in providing interpreting for the Deaf.

I wonder what about Delta Dental? Blue Cross? other private health insurance? I am sure they are legally obligated to pay, not providers?

DefMATRIXense · 01-08-2012, 02:17 AM

In NJ, patients like me have to call insurance and requested an interpreter. They will provide you one. That's how it work. I had done it many times and am happy with an interpreter.

09-07-2011, 08:32 PM	#33 (permalink)
Smithtr Siberian Husky Join Date: Jun 2006 Location: Canada Posts: 14,643	darn it because not fair on responsibility, we complaint to because services reason emergency and high strict, I told many time hospital because nurse lazy ignore for interpreter not fair because reason serious, we are not happy because requires interpreter I have benefit to education interpreted! __________________

09-09-2011, 04:24 PM	#34 (permalink)
CrazyPaul Registered User Join Date: Jan 2011 Posts: 2,968	My friend told me that his hospital already has a VRI which is portable (movable from room to room) and he loves it. Maybe some of you can ask your hospital to contact Sorenson or one of its competitors for more info about it since they might have not heard of it yet. I am sure they will want it for deaf patients because it's available 24/7. They will save alot of money on hiring an in-person interpreter whose rate is higher because of traveling. That's the reasons why my workplace, USPS has one. Last edited by CrazyPaul; 09-09-2011 at 05:10 PM.

01-08-2012, 02:17 AM	#38 (permalink)
DefMATRIXense Registered User Join Date: Mar 2003 Location: Miami, Florida & Union City, New Jersey Posts: 1,719	In NJ, patients like me have to call insurance and requested an interpreter. They will provide you one. That's how it work. I had done it many times and am happy with an interpreter. __________________

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09-07-2011, 03:46 PM	#32 (permalink)
purplecatty Registered User Join Date: Feb 2007 Location: Center of the USA Posts: 3,609	I had same issue that my wife made an appt with Orthodontics for my daughter's brace checkup. She requested him to hire terp few weeks before. On that day, she show up and Dentist said " I spoke with attorney and he told me that it is an optional so I don't have to hire interpreter and I just can write note back and forth". My wife was and left. She called HR and explained about situation. They told her that Dentist is very wrong for asking Attorney opinion about ADA law. They found her different Dentist that will comply ADA law. So far, new dentist hired terp when my wife and daugther showed up on appointed day. Often, Doctors, Dentist, and some business tend to run around and make excuses that they don't know how to hire terp. We gave them info and ph number of Interpreter service and they lose it later. That's not professional of them. They should be checking out Online or "walk their finger" on phonebook!! IT's all in there!! Sheesh CAtty

01-03-2012, 02:54 PM	#37 (permalink)
deafaussie Registered User Join Date: Feb 2007 Location: Orange County, CA Posts: 338	My wife is an interpreter and had just informed me that her appointment was to interpret for a Deaf patient in gum graft surgery. No pun intended, she never told me who, where and whatever can violate privacy issues. Anyway, a surgeon told my wife any patient with Medi-Cal or anyone on SSI or SSDI can reimburse interpreting costs back. No cost to providers in providing interpreting for the Deaf. I wonder what about Delta Dental? Blue Cross? other private health insurance? I am sure they are legally obligated to pay, not providers?