xgoofyguyx

I am Wells Fargo customer and have been in their service for over 6 years. I love their service. I got very upset from calling to Wells Fargo customer service. I am on florida vacation now and also I live in california. Somehow, on father's day, I thought I lost my wallet so How I can fly back to California if I need to prove them that I have california ID? Anyway, I didn't have any money because I have cash in wallet so It get "lost". How I can get a withdraw the cash out of bank with no prove at all? I had to call Wells Fargo customer service to ask some questions if there is any way to withdrawal the cash? I was using VP 200 at that time. I got very very pissed off because the worker said they are no longer accepting relays that is for ASL video and even CRS relay! They are offering TDD service. I told them "HUH? WHY ARE YOU NOT ACCEPTING THE RELAYS ANYMORE? WE ARE NO LONGER USING THE TTYS ANYMORE! LOT OF DEAF PEOPLE USE VIDEOPHONE THAT MUCH! TTY IS JUST OLD FASHIONED BUT FEW OF THEM ARE STILL USING THEM. ALSO I DON'T HAVE TTY ANYMORE! HOW I CAN COMMUNICATION?!! They said they are very sorry to hear but we are not accepting relays because the policy changes. it all started last month! I got tempered really bad! I YELLED AT THEM. YOU ARE DISCRIMINATING DEAF PEOPLE! IT IS NOT FAIR THAT HEARING PEOPLE CAN CALL ANYTIME THEY CAN AND THEY WON'T EVEN LET DEAF PEOPLE TO USE USEFUL SERVICE THAT ARE GOOD FOR DEAF PEOPLE! THAT MEAN YOU DON'T GIVE A SHIT ABOUT DEAF PEOPLE OR WHAT? THIS IS NOT RIGHT! PLEASE GIVE ME A ONE QUESTION BECAUSE IT IS VERY IMPORTANT TO KNOW. THEY KEPT SAYING OVER AND OVER "SORRY, THERE IS NOTHING WE CAN DO". BLAH BLAH BLAH! I SAID FINE I WILL FIND SOMETHING TO SUE YOU! I WILL BE SO HAPPY TO QUIT WELLS FARGO AND LOSE YOUR CUSTOMER BECAUSE YOU ALL MAKE THIS WORSE FOR DEAF PEOPLE. I KNOW MOST OF DEAF PEOPLE DO HAVE WELLS FARGO ACCOUNTS. They said Well, they do understand but they can't do anything. RIP OFF! I hanged up on them. It kinda pissed me off! Do I need to contact ADA about this? This is WRONG! Why they do offer TDD/TTY service? We almost never use them anymore. It is no good at all! (Sighs) I can't believe they changed the policy to not accept relays anymore. SO UNFAIR! Hearing people can do anything to call and even talking on cell phone on road while deaf people can't! This life is SUCKS! Anybody agrees? :-(

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Jeffrey Bechtel

Deafness

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shel90

I agree... Just about 5 mins ago, I was trying to call to pay for my water bill and the person on the phone keeps saying to call the TTY line and then disconnecting. I am like, "Huh..I dont have a TTY nor a phone line anymore! "

I wonder if it has to do with the Nigerian scams taking over the relay services making them change their policies. Now, I am wondering if the county changed theirs too.

That 's just so wrong...hearing people do not like to be inconvienced...too FUCKING bad for them!

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Shel~

"A child educated only at school is an uneducated child." -George Santayana

Bottesini

So are you still stuck in Florida?

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It's a joke Nathan!

xgoofyguyx

Almost but lucky I found the wallet. I am very happy to find it but I AM STILL NOT HAPPY WITH DISCRIMINATION! I AM TIRED OF THIS WORLD BEING SO HEARTLESS TO DEAF PEOPLE! WE CAN'T EVEN HEAR AT ALL! HELLO! WHERE IS OUR LIVE AND PLEASURE! UNFAIR! IDIOTIC PEOPLE! THIS IS SO FRUSTRATING TO US! :-(

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Jeffrey Bechtel

Bottesini

Yes I agree.

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It's a joke Nathan!

shel90

Because I cant pay for my water bill by calling, I have to go in person. What an incovienence for me!

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Shel~

"A child educated only at school is an uneducated child." -George Santayana

Bottesini

Just to pay the water bill can't you do it online?

Although I actually still send checks to the utility companies.

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It's a joke Nathan!

shel90

I can but I overlooked a late fee so I have to get it paid by June 26th or my water gets cut off. My bank wont let it get delivered until after June 26th and since the cashier's office is just down the street, it is easier to go than mailing it.

I always pay my water bill from my online banking but somehow, it arrived after the due date resulting in a fee. I got the notice but was so sick last week and just opened it and saw what it said. I went to my online bank to pay for it but it said delivery date would be June 29th...shit..so i called hence my problems with the stupid rep saying I need to call the TTY line.

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Shel~

"A child educated only at school is an uneducated child." -George Santayana

webexplorer

I am sorry that you are having a hard time. I am also Well Fargo customer.

I understand why the agent cannot help you with that because it is very very easy for a non-honest interpreter on the video relay service to steal your ID and your face. It does not mean that Well Fargo is bad, and they have to right to protect their customers' money no matter what.

I am sure that your family or brother/sister would have wired the money to you so that you could pay it back later.

Please do NOT use Western Union because it is extremely bad company which is in Canada (headquarter) because it is very popular for scammers to use in their business. In short, Western Union do not deal with deaf people. (Oh, yes believe me.) We need our congress to shut down the entire Western Unions in the United States.

xgoofyguyx

Same here! THey told me to go in person instead. I told them HELLO! There are no Wells Fargo locations in here. Actually, there are some Wachovia ATMS location that do accepts Wells Fargo ATMs cards. I don't need Wachovia because I need Wells Fargo to support how I can withdraw. I am not Wachovia customer. HELLO! They said, there is another way to do. I have to go through on internet and write email. I told them HUH! I don't need these services! I rather live person, period! BLAH BLAH! Same thing, what they said to me! Now i noticed businesses to starting to get strict with relays now. I know ecomony are bad but it is not right for deaf people to be have limited lives! They should be flexible and understanding their concerns. THey said They do understanding. Yeah RIGHT! They are brownnosing on us and made lot of deaf people so upset and frustrating! SEE! That's my point! They are RIP OFF! ARG! I don't know what to do next.

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Jeffrey Bechtel

Bottesini

Ah, that sucks!

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It's a joke Nathan!

shel90

But that doesnt make sense...anyone can use a TTY and fake an identity.

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Shel~

"A child educated only at school is an uneducated child." -George Santayana

shel90

Luckily the late fee is only 13 dollars. LOL!

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Shel~

"A child educated only at school is an uneducated child." -George Santayana

xgoofyguyx

Yes, but one problem. How I can show California ID if I "lost' it? They wont even give me the money if wired from friends or family. That's my point. Also, I did experience with Western Union and they were not accepting relays too! They told me to use TTY service! I was like HUH! STUPID! You are not only one, some of them did experience that problems!

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Jeffrey Bechtel

Oddball

I have similiar problem with customer representative of Wells Fargo last month. I was told to use TTY. I flatly told the manager that I am no longer using a TTY plus VRS is also under the ADA law. I got impressed that she is a stupid lady that told me that TTY is under the ADA law. Yes, I know that.. duh at her. I asked my dad to call WF to activate my card due to inactivity (opps). Finally, my card is now activated (my checking card only). I also have a WF credit card.

Dodge Trucker

I know exactly what you mean! One time I was on the road and I had to use sidekick to use IP relay to call a car tint shop and I was pulling into the lot...actually my wife called them while I was driving. The secretary or lady worker who answered the phone, was pissed that she got a relay call through IP relay.
Keep in mind...we were just pulling into the lot but the business was quite a ways down. The lady was saying "oh f*** I got this damn relay call..what do the wackos want now?" and was just saying things more and more and more. I was P I S S E D!! No one was ever gonna talk to my wife like that. We pulled in and she was still yelling while we walked in the door with sidekick in hand. She looked at me like "whats your problem?" without even hanging up. I yelled "don't you ever f***ing talk to my wife like that!!"
The manager ran out and ask what was going on. I told him she was yelling and insulting my wife on the phone. Lady of course, denied it. I told her she had 1 chance to come clean or I would have her FIRED!! She again denied it. So I happily showed the convo from SK to the mgr. The lady was dumb enough to announce her name on the phone. Mgr looked at it..and I told him that he had a choice...fire her right now..or I go and report the business to BBB. He couldn't fire her fast enough and offered me a full free tint job. I naturally accepted. Great job tho!

As for Wells Fargo...if I was a long time loyal customer...If they did that to me..but told me to come in person..I would have tried to work with them telling them I'm in Fla and I need help!! If they still refused to help me...I would hang up...find other ways to fly back home..and then march into Wells Fargo bank and raise hell!!!!! Cops would have to haul me out.

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webexplorer

Well, if you do that at the Well Fargo bank, you might be arrested because they would think that you are the robber no matter what. They don't deal with the yelling or robbers. They don't care anyone except smiling to see their customers with their money up front. That's a sad part of the reality. And, especially, you would not be able to read and post on the AD if you are in the prison.

VamPyroX

Did you try talking to them in person?

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webexplorer

Yep, that's the problem, too.

I had a problem with Western Union that I lost a lot of money in my business. I really hate the Western Union so badly because they don't treat deaf people on the TTY. They refused to cooperate with me to freeze my account for emergency within 12 or 24 hours. I really hope that everybody need to stop using the Western Union's service in the U.S. so that it would make me very happy about that. The FBI doesn't care, and they really care about the people who work for the government period. It is just unbelievable!

webexplorer

Exactly. It is the only way for him to find out at one of Well Fargo company in the area.

xgoofyguyx

Geez, I can't believe people are getting more sensitive and discriminating on deaf people. They don't even help us. All they care about themself and money! I am getting sick of this world becoming GREEDY already! I just wish this world need to just grow up and be flexible with people. It is not necessary to ingore relay calls when deaf people need to use that service to communication. It is not that hard. WHy they do have to complain and complain! Stop caring about yourself! They need to accept Deaf world. It is not our fault that way we were born with no sound at all. STOP TREATING US LIKE WE ARE ALIENS! GOSH! UNBELIEVABLE!

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Jeffrey Bechtel

xgoofyguyx

WOW! That is definitely true! I am impressed that you confronted that DUMB lady to overprotect your wife! Well, unfortunately, the dumb lady DESERVED IT TO GET FIRED! She shouldn't have insult to your wife like that way! Glad to hear that she got fired and replaced you in full time job. I am happy to hear so i want MORE people to be deserved to be punished what they are doing to deaf people as unrespectfully. Deaf people were doing lot of best to do and all they just threw it on our faces! THAT! I just wish that Obama heard what hearing people treats deaf people so badly. They could have set a new law to leave deaf people alot. PERIOD! I wish they can just announce in news, newspaper, whatever you named it! GLad that dumb lady deserved to be fired that way she treats your wife so bad. SO RUDE OF HER!

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Jeffrey Bechtel

dodger

I am an interpreter for VRS (can't say which one) and I have noticed the change in Wells Fargo policies. I get so frustrated too! I am also a Wells Fargo customer myself. In my position, I can't do anything about it, but YOU CAN! Please consider taking this up with the Dept of Justice (DOJ) in the Fed Govt and file an ADA discrimination case.

Companies need to be made aware that VRS calls are different than TTY or IP relay calls. Anyone can type and so it is easy for anyone to use relay to place fraudulent calls. They have ruined it for those who legitimately need to use a relay service. But many companies fail to realize that VRS is different because someone would have to actually be fluent in ASL to use it. Wells Fargo (and a few other banks as well) have tried to solve the problem by getting rid of relay by providing a TTY line, where TTY users can call directly to a WF rep who has a TTY. But most deaf people who use VRS have gotten rid of their TTYs and so no longer have access to telephone banking services with those banks having this new policy.

I would suggest that you ask that Wells Fargo do one or more of the following to fix this situation:

1. Allow VRS relay calls, but not any other kind. (No typing based relay calls)
2. Give deaf customers the option of filling out and signing a form which will be kept in their file giving banking reps permission to accept relay calls from that particular customer.
3. Set up their own VRS call center. This is probably too expensive, though. They would have to hire interpreters to staff it.

Whatever they do, they need to do something! YOU have the power to ask Wells Fargo (and other banks) to change their policies. Don't just complain or take your business elsewhere. Make a difference for the Deaf Community! Stand up and say something!

We VRS interpreters are behind you!

webexplorer

Good idea! Thanks. Actually, your number two is better.

VamPyroX

I agree. #2 sounds the most reasonable approach.

It's better to try to talk it out instead of screaming your head off full of rage accusing everyone of discrimination. Hold on to the deaf card until all possible options are explored.

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purplecatty

If any of you are Wells Fargo customers, You're not alone. I've tried apply home loan 6 years ago and it turned out that I was denied cuz I am deaf. My Real Estate Agent who signs ASL and she was sooo frustrated and mad at them. She said that I have an excellent credit and it makes no sense for Wells Fargo deny loan to me and also I worked for Government for long time, they're a jerk!!. She said it's plain stupid. So we switched over to Countrywide loan and got approved quickly for lower rate than Wells Fargo. It's their loss!!

If you are not happy with Wells Fargo, just switch over to different bank that will work with deafie. I would do the same if I have problem with them. I don't want problems with stupid caller service that can't take VRS calls. They got to understand that technology changed that TTY are obsolete and more than half of deafie no longer use TTY. How can they expect deafie to switch back to old TTY. It won't work that way. The only way are that they should have their own VideoPhone for Caller service so they can see who's who on other end of line to prevent Identity theft...

Many companies have to be careful not to assume that Deafie still have TTY. Soon 5 years from now, They'll get chewed by DOJ for discrimination against Deafie.

Dodger post #23, Yes, Option #2 would be good choice. Cuz if they don't follow what Deafie signed for, they'll get sued for not accepting VRS calls.

Catty

purplecatty

You're not alone on this problem.

I"ve had issue with Dentist office. Their assistant played game with me cuz I showed up on thursday on time but turn out that I was supposed to show up Monday. The assistant didn't bother to reschedule appt with me. I left and got home. My wife called and he hung up on my wife several time. I got upset and went to Dentist office and knock the glass partition cuz no one in the office (there were no ringer at all). He came out and saw me and smirking and laughing at me, playing game on me. I asked him to apologize my wife for hanging up on her. I told him to give me the dental records that I can take business elsewhere. He mocked on me and called Cop. I got frustrated and took off and few days later I got a letter to appear in Court in few weeks.

Few weeks later I told Judge that I need terp and It wasn't my fault. So she rescheduled me next month.

Month later, I showed up Court with lawyer. The dentist assistant were there and Judge heard both my side and his side of story. My lawyer told me that the Assistant lied BIG time under oath!! It was a toss up case. Judge decide to fine me $224 for Aggravated Disturbance of peace! (I never did!! ) My Lawyer was shocked and suggest me if I can have another trial. I asked him what are the chance, he said it's only 50/50 and cost another $350 to continue to fight with me on another trial, I told him just forget it and I just pay fine. It pissed me off BIG time!! It seem that Judge don't understand deafie's struggle with stupid business people. (I wonder why Judge didn't notice that Assistant very obviously lied under oath!! Sheesh!)


So be careful with those damn jerk who love to push button on deafie.

Some hearing people just dont know how to deal with deafie so they just brush it off not realizing that it cause more problems.

My advice is that If you have problem with those jerk, Just call cop and have them escort with you and you ask them why all that insults and hung ups on Relay call! File a complaint against them. That'll make them look bad and Boss would have breathing on their neck.

Catty

webexplorer

I gotta to transfer my account to another company because of this and a commission fee is way too expensive - 100 dollars fee for each sold stock. Forget it. Screw WF!

For Catty - Gee, we need to be more careful out there. I don't like my dentist's price, and other different appointments.

damienmommy

Wow, same here, I called doctor on vp with relay. I asked them if I get any infection or something..They said they can't tell me till I go in person talk to them and get information if I have infection. I was like wtf why!? I don't want to drive all way to doctor to get result. They said sorry can't give me the answer. BUT my mom called doctor, my mom is hearing. They gave my mom my result. I gave them a permission for tell my mom everything so it's fine with me if they tell my mom but I don't understand why they can tell my mom over phone but won't tell me because of relay there. I don't care about if relay know or not. it pissed me off.

damienmommy

Oh and goes same with "washington mutual" (chase)..bank. They won't help me because of relay there on vp. But I stay with washington mutual anyway.