Wells Fargo Discrimination!! - Page 4

**Oddball** · 01-09-2010, 11:28 AM

I called that 800 toll free number this morning because WF got suspicious about some possible fraud activities on my credit card. To the realization, I warned VRS interpreter not to reveal the word of VRS interpreter to WF because it will be more likely to get rejected. Interpreter warned me that representative was ready to ask me some questions..I answered to all the questions. It was taken care of. I told the representative that I did purchase stuff on my credit card, but next day, I decided not to keep items, then returned them back. That's all.

Whew!

Juli-terp-to-be · 01-09-2010, 06:30 PM

Quote:

Originally Posted by Watermelon

Okee doke... This is what the guy said in the video (as far as I understood it). (disclaimer: not my words or thoughts, just interpreting what the guy said in the video)

Thanks for the translation Watermelon. I was picking up sings here & there but he was going so fast that most of the time I was getting confused.
*sighs* this just proves to me that I need to practice more to become 'perfect'. lol

sara1981 · 01-10-2010, 01:20 AM

Dear xgoofyguyx,

i never using Wells Fargo customer i never know about you have problems with that i know well fargo totally disrespect to deaf people i dont like that.

my mom's friend using that Wells Fargo and cost her!! when my mom's friend still in California but never return i have no clue but my mom's friend should come home anytimes..

many million people can sued that company for more reasons what needs and also expect closed accounts for good excuse im rather not include with that im warns you..

DisabRightAdvoc · 01-14-2010, 06:30 PM

Disability Rights Advocates is continuing to investigate complaints from deaf customers of financial institutions concerning the widespread industry practice of failing to accept calls made through a relay service.

If you have tried to conduct business with a bank or other financial institution through a relay service and have had your relay call refused, or if the institution hung up on your relay call, we would like to talk to you.

Please email Beau Saccoccia at bsaccoccia@dralegal.org or call 510-665-8644 through the relay service, to share your story. DRA can also be reached via TTY at 510-665-8716.

Any information you share with us will be kept confidential and will help us stop this unlawful practice.

ASLRunner · 02-02-2010, 05:16 PM

"The Federal Communications Commission has repeatedly explained that relay services are the functional equivalent of telephone services. If a bank accepts telephone calls, then it must also accept relay calls."
Michael Stein - Lawyer for NAD

Above quote taken from this article:
NAD Sues Wells Fargo Over Failure to Accept Relay Calls

Yay! Finally some action against WF bank who stupidly will not accept relay calls. If other banks can accept relay calls then why can't they? They can verify the account the same way they would with ANY customer. Just because you can't hear the voice of the caller doesn't mean anything! You cannot ID someone based on their voice anyway. WF doesn't have a leg to stand on. I can't wait to see the end result of this lawsuit.

Just my opinion, until WF apologizes for their stupid policy and changes it, do not patronize their business. Take your customer power elsewhere. Support banks who treat deaf and hard of hearing customers with the respect they deserve.

LuciaDisturbed · 02-26-2010, 01:10 AM

Quote:

Originally Posted by zerodog

I have that problem with my bank in past until they research and realized that FCC is become requirement for VRS with 10 digits number may reduce their worry and start training the employee.

It happen to me when that first time I call and they refuse accept.. what I did.. repeat repeat repeat repeat. Are you Deaf and can I have VP#, repeat repeat and they gave up and ask what do I want. I want to speak with supervisor and transfer me to their supervisor. So on... so I kind of being rude about any Deaf employee who can take the videophone. They say no... I asked anyone know employee knows sign language? They say no... I ask then how the heck I can communicate with you guy! They say come in person. I ask why not you do same thing with among people who is Hearing like you!

So on they are start changing.... I don't know what cause.. I don't know how many Deaf people use that bank.

I found funny and do you guy miss him, he say we must use TTY and he grin at us?

I don't have a ****ing tty anymore!

xgoofyguyx · 03-17-2010, 02:19 PM

Look like Wells Fargo company haven't change the damn policy to accept relay calls. We will never give up. Don't give up! Even, if you are a WF customer. Let shall see what next.

Steinhauer · 03-17-2010, 02:31 PM

I am having the same problem with my former insurance company, State Farm. I am filing a title III ADA complaint against them.

For the past 4 years I dealt with one person from my agency, and that person has ALWAYS sent me an email when my bill was due or late and I never had interruption or cancellation.

So, new person works there and NEVER sent me email or ANY notification that my policy was cancelled.

I called using VP, the guy says ... well obviously you can communicate by phone

so we don't need send you any emails.

After explaining that I have done business with them for FOUR years this way, he said it did not matter. I then asked him how many devices his office had that allowed them to communicate with deaf/HoH customers. His mind went blank.

I then asked, does your office have phones? He said yes.

Oh, so your office ONLY communicates with people who can hear, as you ONLY have devices that communicate with hearing, and you absolutely screw people over who cannot? Is this your new office policy? An EMAIL is 100% effective communication for me and you refused to use it.

I was absolutely pissed off .... If they had sent me an email, I would have made payment just like I have been doing the past 4 years. They NEVER contacted me when cancelled my policy and refused service.

**Jiro** · 03-17-2010, 02:39 PM

Quote:

Originally Posted by Steinhauer

I am having the same problem with my former insurance company, State Farm. I am filing a title III ADA complaint against them.

For the past 4 years I dealt with one person from my agency, and that person has ALWAYS sent me an email when my bill was due or late and I never had interruption or cancellation.

So, new person works there and NEVER sent me email or ANY notification that my policy was cancelled.

I called using VP, the guy says ... well obviously you can communicate by phone

so we don't need send you any emails.

After explaining that I have done business with them for FOUR years this way, he said it did not matter. I then asked him how many devices his office had that allowed them to communicate with deaf/HoH customers. His mind went blank.

I then asked, does your office have phones? He said yes.

Oh, so your office ONLY communicates with people who can hear, as you ONLY have devices that communicate with hearing, and you absolutely screw people over who cannot? Is this your new office policy? An EMAIL is 100% effective communication for me and you refused to use it.

I was absolutely pissed off .... If they had sent me an email, I would have made payment just like I have been doing the past 4 years. They NEVER contacted me when cancelled my policy and refused service.

I'm sorry but I don't understand. Why should they notify you by email if the bill is due or late? I've never heard of this. The only time I talked to them via IP RELAY is when I wanted to ask about its rate and coverage.... and then I signed up. that was the first and last communication I had with them.

all other matter like billing.... it's done by mail. no problem.

Tousi · 03-17-2010, 02:46 PM

I get reminders all the time from my insurance company.

diehardbiker · 03-17-2010, 02:48 PM

Same here, and will NOT going to use TTY again.

I am now TTYphobia, thank god I am not Videophobia!

Quote:

Originally Posted by LuciaDisturbed

I don't have a ****ing tty anymore!

Steinhauer · 03-17-2010, 02:49 PM

Quote:

Originally Posted by Jiro

I'm sorry but I don't understand. Why should they notify you by email if the bill is due or late? I've never heard of this. The only time I talked to them via IP RELAY is when I wanted to ask about its rate and coverage.... and then I signed up. that was the first and last communication I had with them.

all other matter like billing.... it's done by mail. no problem.

They have ALWAYS notified me by email. For four years. It was on file to send me an email.

They have sent me mail that went missing (put in neighbor's box). I straightened that situation out with them four years ago. I never got a bill sent by mail, it was always sent by email.

When they stopped doing this, they also cancelled my policy without any notification.

**rivenoak** · 03-18-2010, 11:21 AM

Quote:

Originally Posted by ASLRunner

You cannot ID someone based on their voice anyway.

Actually, you can. Search for "voice biometrics."

I participated in a test situation at work along with one of my sisters because we sound alike and work at the same company.

While in theory, I agree with voice identification, I see how this could be a big problem for passing account security for anyone who does not use their own voice to communicate.

xgoofyguyx · 06-09-2011, 05:51 PM

Hello all, I have good news for all Wells Fargo deaf customers who weren't treat fairly from Wells Fargo who were not accept relay calls, and denied to other disabilities who cannot access Wells Fargo branches. Wells Fargo company agrees to pay $16 millions compensation to individual deaf customers who experienced over discriminatory Wells Fargo services. Compensation were established on settlement agreement. If you are customer claimant and you can fill the claims. Settlement agreement will end on Jan 29th, 2012. Look in the website to look up. Finextra: Wells Fargo compensates deaf customers over discriminatory phone services

DURAY · 06-15-2011, 04:23 AM

more insurance companies agents emailed now. ask for the agent's email. use the local office email. put your vp number and let them figure out. Most young workers are technological oriented.

**ash345** · 07-16-2011, 12:05 PM

wells Fargo, even after the the law suite against them, told me today they are NOT taking video relay calls... isn't this in direct violation of the DoJ rulling?

posts from hell · 07-16-2011, 06:38 PM

Quote:

Originally Posted by ash345

wells Fargo, even after the the law suite against them, told me today they are NOT taking video relay calls... isn't this in direct violation of the DoJ rulling?

ommgggggggggg id love to see this.. yes it is.

thank goodness Convo has recording feature, you can record your calls - do that everytime you call wellsfargo, please.

**Smithtr** · 07-16-2011, 07:53 PM

Quote:

Originally Posted by ash345

wells Fargo, even after the the law suite against them, told me today they are NOT taking video relay calls... isn't this in direct violation of the DoJ rulling?

wow that omg I am

serious wow!

coolguy1973fla · 07-16-2011, 09:14 PM

https://www.wellsfargo.com/about/settlement

for Wells Fargo ADA settlement please read on the website

Liza · 07-18-2011, 09:59 AM

Quote:

Originally Posted by dodger

I am an interpreter for VRS (can't say which one) and I have noticed the change in Wells Fargo policies. I get so frustrated too! I am also a Wells Fargo customer myself. In my position, I can't do anything about it, but YOU CAN! Please consider taking this up with the Dept of Justice (DOJ) in the Fed Govt and file an ADA discrimination case.

Companies need to be made aware that VRS calls are different than TTY or IP relay calls. Anyone can type and so it is easy for anyone to use relay to place fraudulent calls. They have ruined it for those who legitimately need to use a relay service. But many companies fail to realize that VRS is different because someone would have to actually be fluent in ASL to use it. Wells Fargo (and a few other banks as well) have tried to solve the problem by getting rid of relay by providing a TTY line, where TTY users can call directly to a WF rep who has a TTY. But most deaf people who use VRS have gotten rid of their TTYs and so no longer have access to telephone banking services with those banks having this new policy.

I would suggest that you ask that Wells Fargo do one or more of the following to fix this situation:

1. Allow VRS relay calls, but not any other kind. (No typing based relay calls)
2. Give deaf customers the option of filling out and signing a form which will be kept in their file giving banking reps permission to accept relay calls from that particular customer.
3. Set up their own VRS call center. This is probably too expensive, though. They would have to hire interpreters to staff it.

Whatever they do, they need to do something! YOU have the power to ask Wells Fargo (and other banks) to change their policies. Don't just complain or take your business elsewhere. Make a difference for the Deaf Community! Stand up and say something!

We VRS interpreters are behind you!

Love you!

Liza · 07-18-2011, 10:00 AM

These people are fukken morons and they need to be clued in. Only we can educate them and whip their asses while we are at it. I have gotten the line that TTY lines must be used, too, and believe me, I gave the so called customer service a nice education on VRS and keeping up with the times...

**ash345** · 07-18-2011, 07:02 PM

Quote:

Originally Posted by posts from hell

ommgggggggggg id love to see this.. yes it is.

thank goodness Convo has recording feature, you can record your calls - do that everytime you call wellsfargo, please.

oh I will be... I even told them about the lawsuite... and the settlement... they told me too bad... that the supervisors still say they can't take the calls...

**Smithtr** · 07-18-2011, 08:33 PM

you figure out strong otherwise right to human, Hope be resolve not work or sometimes continue! problem

Google · 07-21-2011, 09:53 AM

Many Wells Fargo banks and other banks don't even have TTY installed. How do they receive TTY calls anyway?

jillio · 07-21-2011, 11:22 AM

Quote:

Originally Posted by ash345

wells Fargo, even after the the law suite against them, told me today they are NOT taking video relay calls... isn't this in direct violation of the DoJ rulling?

Yes, it is.

Inform them that you will be filing a complaint with the DOJ. I'll be more than happy to help you with it, if you want.

jillio · 07-21-2011, 11:23 AM

Quote:

Originally Posted by Google

Many Wells Fargo banks and other banks don't even have TTY installed. How do they receive TTY calls anyway?

Duh. Through relay.

**Daredevel7** · 07-21-2011, 12:34 PM

I was slightly annoyed to re-register with Wells Fargo for online banking. I previously had an account with Wachovia, but I also have a mortgage with Wells Fargo. Now when I look at my bank statements online at Wells Fargo, I am a bit depressed. I see the money I have (yay!) then the money I owe (aww....) all on the same page!

jillio · 07-21-2011, 02:31 PM

Quote:

Originally Posted by Daredevel7

I was slightly annoyed to re-register with Wells Fargo for online banking. I previously had an account with Wachovia, but I also have a mortgage with Wells Fargo. Now when I look at my bank statements online at Wells Fargo, I am a bit depressed. I see the money I have (yay!) then the money I owe (aww....) all on the same page!

God, that's depressing!

Joon Ho Kim · 07-22-2011, 07:32 AM

Mmmm.. I am 16 years old guy, I had nothing idea about... I am very sorry for you. I hope you can fighting to hearing people for deaf rights.

XD

01-10-2010, 01:20 AM	#93 (permalink)
sara1981 Registered User Join Date: Apr 2004 Location: North Little Rock,Ar Posts: 7,049	Dear xgoofyguyx, i never using Wells Fargo customer i never know about you have problems with that i know well fargo totally disrespect to deaf people i dont like that. my mom's friend using that Wells Fargo and cost her!! when my mom's friend still in California but never return i have no clue but my mom's friend should come home anytimes.. many million people can sued that company for more reasons what needs and also expect closed accounts for good excuse im rather not include with that im warns you.. __________________

01-14-2010, 06:30 PM	#94 (permalink)
DisabRightAdvoc Registered User Join Date: Jan 2010 Posts: 3	Attention: Deaf Customers of Financial Institutions Disability Rights Advocates is continuing to investigate complaints from deaf customers of financial institutions concerning the widespread industry practice of failing to accept calls made through a relay service. If you have tried to conduct business with a bank or other financial institution through a relay service and have had your relay call refused, or if the institution hung up on your relay call, we would like to talk to you. Please email Beau Saccoccia at bsaccoccia@dralegal.org or call 510-665-8644 through the relay service, to share your story. DRA can also be reached via TTY at 510-665-8716. Any information you share with us will be kept confidential and will help us stop this unlawful practice.

02-02-2010, 05:16 PM	#95 (permalink)
ASLRunner Registered User Join Date: Feb 2010 Posts: 2	NAD is suing Wells Fargo! "The Federal Communications Commission has repeatedly explained that relay services are the functional equivalent of telephone services. If a bank accepts telephone calls, then it must also accept relay calls." Michael Stein - Lawyer for NAD Above quote taken from this article: NAD Sues Wells Fargo Over Failure to Accept Relay Calls Yay! Finally some action against WF bank who stupidly will not accept relay calls. If other banks can accept relay calls then why can't they? They can verify the account the same way they would with ANY customer. Just because you can't hear the voice of the caller doesn't mean anything! You cannot ID someone based on their voice anyway. WF doesn't have a leg to stand on. I can't wait to see the end result of this lawsuit. Just my opinion, until WF apologizes for their stupid policy and changes it, do not patronize their business. Take your customer power elsewhere. Support banks who treat deaf and hard of hearing customers with the respect they deserve.

03-17-2010, 02:19 PM	#97 (permalink)
xgoofyguyx Registered User Join Date: Mar 2007 Posts: 57	Look like Wells Fargo company haven't change the damn policy to accept relay calls. We will never give up. Don't give up! Even, if you are a WF customer. Let shall see what next. __________________ Jeffrey Bechtel

06-09-2011, 05:51 PM	#104 (permalink)
xgoofyguyx Registered User Join Date: Mar 2007 Posts: 57	Hello all, I have good news for all Wells Fargo deaf customers who weren't treat fairly from Wells Fargo who were not accept relay calls, and denied to other disabilities who cannot access Wells Fargo branches. Wells Fargo company agrees to pay $16 millions compensation to individual deaf customers who experienced over discriminatory Wells Fargo services. Compensation were established on settlement agreement. If you are customer claimant and you can fill the claims. Settlement agreement will end on Jan 29th, 2012. Look in the website to look up. Finextra: Wells Fargo compensates deaf customers over discriminatory phone services __________________ Jeffrey Bechtel

01-09-2010, 11:28 AM	#91 (permalink)
Oddball Premium Member Join Date: Apr 2003 Location: The Toxic State Posts: 4,569	I called that 800 toll free number this morning because WF got suspicious about some possible fraud activities on my credit card. To the realization, I warned VRS interpreter not to reveal the word of VRS interpreter to WF because it will be more likely to get rejected. Interpreter warned me that representative was ready to ask me some questions..I answered to all the questions. It was taken care of. I told the representative that I did purchase stuff on my credit card, but next day, I decided not to keep items, then returned them back. That's all. Whew!

Today
Deafness	Sponsored Links __________________ This advertising will not be shown in this way to registered members. Register your free account today and become a member on AllDeaf.com

03-17-2010, 02:31 PM	#98 (permalink)
Steinhauer Banned Join Date: Aug 2009 Posts: 8,191 Blog Entries: 1	I am having the same problem with my former insurance company, State Farm. I am filing a title III ADA complaint against them. For the past 4 years I dealt with one person from my agency, and that person has ALWAYS sent me an email when my bill was due or late and I never had interruption or cancellation. So, new person works there and NEVER sent me email or ANY notification that my policy was cancelled. I called using VP, the guy says ... well obviously you can communicate by phone so we don't need send you any emails. After explaining that I have done business with them for FOUR years this way, he said it did not matter. I then asked him how many devices his office had that allowed them to communicate with deaf/HoH customers. His mind went blank. I then asked, does your office have phones? He said yes. Oh, so your office ONLY communicates with people who can hear, as you ONLY have devices that communicate with hearing, and you absolutely screw people over who cannot? Is this your new office policy? An EMAIL is 100% effective communication for me and you refused to use it. I was absolutely pissed off .... If they had sent me an email, I would have made payment just like I have been doing the past 4 years. They NEVER contacted me when cancelled my policy and refused service.

03-17-2010, 02:46 PM	#100 (permalink)
Tousi Registered User Join Date: Apr 2003 Posts: 15,731	I get reminders all the time from my insurance company.

06-15-2011, 04:23 AM	#105 (permalink)
DURAY Registered User Join Date: Oct 2007 Posts: 548	more insurance companies agents emailed now. ask for the agent's email. use the local office email. put your vp number and let them figure out. Most young workers are technological oriented.

07-16-2011, 12:05 PM	#106 (permalink)
ash345 Audist Free Zone Join Date: Jun 2011 Location: Denver, CO Posts: 806	wells Fargo, even after the the law suite against them, told me today they are NOT taking video relay calls... isn't this in direct violation of the DoJ rulling? __________________ with a capital D, more than just a state of being, its family, belonging, home "Love and dreams are miraculous, they don't need to be heard or said or translated, only felt" That Deaf Girl

07-16-2011, 09:14 PM	#109 (permalink)
coolguy1973fla Registered User Join Date: Feb 2007 Location: South Florida Posts: 331	https://www.wellsfargo.com/about/settlement for Wells Fargo ADA settlement please read on the website __________________

07-18-2011, 10:00 AM	#111 (permalink)
Liza Registered User Join Date: Apr 2003 Location: Jacksonville Posts: 4,367 Blog Entries: 2	These people are fukken morons and they need to be clued in. Only we can educate them and whip their asses while we are at it. I have gotten the line that TTY lines must be used, too, and believe me, I gave the so called customer service a nice education on VRS and keeping up with the times... deafskeptic likes this.

07-18-2011, 08:33 PM	#113 (permalink)
Smithtr Siberian Husky Join Date: Jun 2006 Location: Canada Posts: 14,645	you figure out strong otherwise right to human, Hope be resolve not work or sometimes continue! problem __________________

07-21-2011, 09:53 AM	#114 (permalink)
Google Banned Join Date: Jul 2011 Location: Illinois Posts: 144	Many Wells Fargo banks and other banks don't even have TTY installed. How do they receive TTY calls anyway?

07-21-2011, 12:34 PM	#117 (permalink)
Daredevel7 Adrenaline Junky Join Date: Aug 2008 Location: Huntsville, AL Posts: 4,341	I was slightly annoyed to re-register with Wells Fargo for online banking. I previously had an account with Wachovia, but I also have a mortgage with Wells Fargo. Now when I look at my bank statements online at Wells Fargo, I am a bit depressed. I see the money I have (yay!) then the money I owe (aww....) all on the same page!

07-22-2011, 07:32 AM	#119 (permalink)
Joon Ho Kim Registered User Join Date: Jul 2011 Location: Wisconsin, USA Posts: 7	Mmmm.. I am 16 years old guy, I had nothing idea about... I am very sorry for you. I hope you can fighting to hearing people for deaf rights. XD

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