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#32 (permalink) |
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In a pink and black world
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I used to work at Jack in the Box when I was in high school. We had a few people who couldnt read in English but they were never put at the front taking orders so I doubt a company would allow people who couldnt read take orders. I think it has to do with laziness or being careless. During my 3 years working at Jack in the Box, I have had coworkers who hated their jobs and sometimes would do a lousy job on purpose for kicks. They usually got caught and fired.
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Shel~ ![]() "A child educated only at school is an uneducated child." -George Santayana
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#33 (permalink) |
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winter is on the way jeez
Join Date: Jul 2005
Location: Washtenaw County, Michigan
Posts: 5,741
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aww jeez i hate when it happens i went to McDonald near my home once oh jeez a cashier was being rude to me order wrong order i ordered chicken mcnugget and i got chicken burger instead ugh
so i went to the manager and told him about my order and he apologized to me and give me the right order. but i am not really happy with the rude service as i stop go there and don't go there much anymore. |
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#34 (permalink) |
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Cmdr White Wolf
Join Date: Oct 2006
Location: Minnesota
Posts: 66
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I quite literally have had similar experiences. And yes, sometimes it was because the order taker was being careless. But there were quite a few times I discovered it was a food preparer who was so trained into being an factory line worker, that they pretty much stopping thinking for themselves! That of course, didn't surprise me that much.
But what did surprise me was how often workers in these would retaliate in various ways when they recognized me b/c I had complained they got my order wrong previously. For example I'd say, I wanted very little lettuce on my burger at BK or a sub at subway. What would I get? Enough lettuce to make a huge salad! When this sort of thing started happening, I first thought "maybe their just mis-hearing my order." So I wrote down my orders (and I would order the exact same thing each time I went in). Oddly, I'd get the same results. Again, I thought, "well maybe it's My handwriting." So I printed out my order after that. And in Subways case, I even faxed & emailed it, Same response. So fed up with it, the next time I went in to BK with my printed order and ordered three burgers. I paid for it, waited until my order came and called the mgr over before opening up my order, and then I proceeded to collect all the lettuce together from each of the burgers on one of the wrappers and then politely handed the mgr my copy of the printed order I made previously and asked "Since this isn't the first time this has happened here and my earlier polite complaints seem to be not working. So this time, I want *you* to tell me what you want me to do here - Should I simply ask for a refund for all this excess lettuce that I got charged for, but didn't order? Or, do want me to simply refuse it like other customers have done previously and make you throw it all away and lose some of your profit in the process and insist you make me three new burgers?" The look I got from the food preparers in back and the mgr back to them, if looks could kill, there would've been a nuclear event that day... The mgr gave me a refund, told me I could keep the current burgers and please have a seat while she has them make up another set of three immediately. While I sat down, I could tell she was having more than a few heated words with the group in back, occasionally punctuated with phrases like 'shrinkage', 'loyal customers', with a louder 'what were you thinking?', and 'Do you want corporate to tell us we need to find a job somewhere else?'. After wards she brought out with the new burgers, handed me a complimentary meal card and thanked me for being such a patient customer, and said that she hoped I would come again soon. That mgr at BK got it right. Unfortunately, I can't say that for the mgr at Subway when I pointed it out similarly when they did the exactly same thing with ONE SUB - he merely shrugged his shoulders and asked the next person what their order was.
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- White Wolf |
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#35 (permalink) | |
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bloody phreak from hell
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Quote:
You should also do those surveys that those places have. It's usually online with info provided on the back of their receipts. ![]() I always do those. I get free burgers and entries to win $1,000 or $5,000.
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#36 (permalink) |
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Banned
Join Date: Feb 2005
Posts: 8,946
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I used to go to fast food restaurants on a regular basis. Sometimes my order got mixed up and sometimes it didn't.
For those occasions that it got mixed up--I usually asked for them to fix it with a smile. Now a days--I don't go out to fast food restaurants often as I am opting to eat at home. When I do go out to a fast food restaurant--I usually end up with a gastrointestinal fiestas..... |
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#37 (permalink) | |
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Registered User
Join Date: Oct 2007
Posts: 398
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I had no problems at McDonalds recently. For dinner, I went to Chiptotle and I just pointed out what I wanted.
however, I hated drive-thru because they always mixed up orders. they know you won't came back after driving back home or work 15-20 minutes away.... Quote:
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#38 (permalink) | |
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Cool Guy!!
Join Date: Feb 2007
Location: Center of the USA
Posts: 2,427
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Quote:
![]() Catty |
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#39 (permalink) | |
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Cool Guy!!
Join Date: Feb 2007
Location: Center of the USA
Posts: 2,427
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Quote:
![]() Subway mgr aren't nice. I would just simply go another Subway or Quizno's Sub. Catty |
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#40 (permalink) |
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Registered User
Join Date: Dec 2007
Posts: 37
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I had this same problem with KFC, I wrote down exactly what I want, in perfect prints that is so easy to read.
I got the order wrong. I reported it back to the cashier - guess what, that cashier is actually the manager! He have me a bad attitude so I called KCF Headquarter and explain what happened, send them copies of receipt and my notes, etc. Two weeks later, that manager got fired by KCF headquarter. |
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#41 (permalink) | |
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Cool Guy!!
Join Date: Feb 2007
Location: Center of the USA
Posts: 2,427
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Glad that you reported him to HQ.Good job for standing up. Catty |
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#45 (permalink) | |
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bloody phreak from hell
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That manager shouldn't have done that. Tsk tsk tsk!
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#46 (permalink) |
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Registered User
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purplecatty, when you go there next time, use these and point to the items. it's not going to help you when you want to change your order, but it's a start.
![]() ![]() ![]() ![]() ![]() If you want to contact taco bell directly, go here. i recommend you try your luck here and if you still can't get satisfaction you can try their parent company here. you'll need to look around a bit to find it. if you get no satisfaction at all, from these sources, the best alternative is to pull out the big guns. at this point i would contact the local paper and write a letter to the editor, sending him copies of your grievances and suggest that this could be a discriminatory thing. it probably isn't, but newspapers love that stuff, and you can be damned sure that a company is going to react quickly to put out a fire at this point. hope this helps. |
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#47 (permalink) | |
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Cool Guy!!
Join Date: Feb 2007
Location: Center of the USA
Posts: 2,427
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Quote:
I recently went to Shawnee TB/KFC and see if things have changed since that I didn't want to drive far to Bonner Spring TB/KFC (I drove to McDonald's then went to Subway but was told that they no longer have Crabmeat Sub so I headed to TB/KFC). I pulled up and got in. I noticed all new employees there so I went to cashier and I typed orders on my Blackberry "notepad" and showed the clerk what I want. He took my BB and read it and punched the cash register for order and returned my BB. Then he turned the cash register and showed it to me to be sure the order is correct. Right'O!! He did great job follow my order and 5 min later food was ready and I checked and it was all corrected. The female employee said "Thankyou" in sign language. Nice!! Seem their service improved since last year. I bet high turnover and I haven't seen manager there so I sure hope they also had new manager. Everyone seem friendly this time (all new employees ![]() Worth a try. I recalled McDonald have placard for those who are visually handicapped and deaf so they can read and point order what they want. So I'm watching them and if their service ever go bottom up, I would report to it's "Mommy & Daddy" company ![]() Catty |
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#48 (permalink) | |
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Cool Guy!!
Join Date: Feb 2007
Location: Center of the USA
Posts: 2,427
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Quote:
![]() Yes exactly, Sizes changes over time and I recalled 6 years ago and I went to TB with family. I ordered Meduim drink and clerk pass the stack of cups and my wife handed me the cup. I went and told her I didn't order large!! I told the Clerk, I didn't order large. He said it's Meduim.. and he's . I told the clerk Meduim is 22 oz and I have 32 oz. he said that's the way meduim are. I went and fill the cup from soda fountain.I recalled very well that Back in early 90's and before (80's, 70's, and 60's), 6 oz was Xsmall (for little kids) 8 oz is Small, 12 oz is Medium, 16 oz is Large then in 90's 22 oz was X-Large (Supersize of their time) Now today world, 22oz is Small 32oz is Medium 44oz is Large 52oz is Supersize Aw sheesh!! What it could be in future ![]() 44oz is Small 52oz is Medium 64oz is Large 72ox is Supersize Could anyone drink that 72 oz supersize in one day? I dunno . .... We human don't change much and greed have gotten hold of Fast Food companies.Catty |
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#50 (permalink) | |
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Registered User
Join Date: Jun 2008
Posts: 767
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#54 (permalink) | |
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Registered User
Join Date: Apr 2003
Posts: 9,550
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#55 (permalink) | |
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Bodhar agus leath dall
![]() Join Date: Mar 2008
Location: Middle of dog pack
Posts: 15,627
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Alldeaf Rah!
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#57 (permalink) | |
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bloody phreak from hell
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I read an article online about that. Mouse Print»Blog Archive » Skimpy Peanut Butter — Part 2 Sneaky!
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#58 (permalink) | |
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Bodhar agus leath dall
![]() Join Date: Mar 2008
Location: Middle of dog pack
Posts: 15,627
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Quote:
__________________
Alldeaf Rah!
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#59 (permalink) | |
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bloody phreak from hell
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Quote:
Sometimes, they try to confuse customers with the weight costs by telling us different ratios. For instance, I went to Sam's Club one day and decided to buy some beef hot dogs. The price tag for one brand had it listed as cost per ounce. The price tag for another brand had it listed as cost per pount. The price tag for another brand had it listed as cost per serving. The brand that seems to be the cheapest is probably the most expensive if you were to do the calculation based on the cost by weight.
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