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Old 01-25-2009, 05:49 PM   #31 (permalink)
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Remember that what used to be small is now medium. What was medium is now large. What was a large is now grande.
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Old 01-25-2009, 06:30 PM   #32 (permalink)
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I used to work at Jack in the Box when I was in high school. We had a few people who couldnt read in English but they were never put at the front taking orders so I doubt a company would allow people who couldnt read take orders. I think it has to do with laziness or being careless. During my 3 years working at Jack in the Box, I have had coworkers who hated their jobs and sometimes would do a lousy job on purpose for kicks. They usually got caught and fired.
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Old 02-01-2009, 11:04 AM   #33 (permalink)
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aww jeez i hate when it happens i went to McDonald near my home once oh jeez a cashier was being rude to me order wrong order i ordered chicken mcnugget and i got chicken burger instead ugh
so i went to the manager and told him about my order and he apologized to me and give me the right order. but i am not really happy with the rude service as i stop go there and don't go there much anymore.
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Old 02-02-2009, 06:51 PM   #34 (permalink)
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I quite literally have had similar experiences. And yes, sometimes it was because the order taker was being careless. But there were quite a few times I discovered it was a food preparer who was so trained into being an factory line worker, that they pretty much stopping thinking for themselves! That of course, didn't surprise me that much.

But what did surprise me was how often workers in these would retaliate in various ways when they recognized me b/c I had complained they got my order wrong previously.

For example I'd say, I wanted very little lettuce on my burger at BK or a sub at subway. What would I get? Enough lettuce to make a huge salad! When this sort of thing started happening, I first thought "maybe their just mis-hearing my order." So I wrote down my orders (and I would order the exact same thing each time I went in). Oddly, I'd get the same results. Again, I thought, "well maybe it's My handwriting." So I printed out my order after that. And in Subways case, I even faxed & emailed it, Same response.

So fed up with it, the next time I went in to BK with my printed order and ordered three burgers. I paid for it, waited until my order came and called the mgr over before opening up my order, and then I proceeded to collect all the lettuce together from each of the burgers on one of the wrappers and then politely handed the mgr my copy of the printed order I made previously and asked "Since this isn't the first time this has happened here and my earlier polite complaints seem to be not working. So this time, I want *you* to tell me what you want me to do here - Should I simply ask for a refund for all this excess lettuce that I got charged for, but didn't order? Or, do want me to simply refuse it like other customers have done previously and make you throw it all away and lose some of your profit in the process and insist you make me three new burgers?"

The look I got from the food preparers in back and the mgr back to them, if looks could kill, there would've been a nuclear event that day... The mgr gave me a refund, told me I could keep the current burgers and please have a seat while she has them make up another set of three immediately.

While I sat down, I could tell she was having more than a few heated words with the group in back, occasionally punctuated with phrases like 'shrinkage', 'loyal customers', with a louder 'what were you thinking?', and 'Do you want corporate to tell us we need to find a job somewhere else?'.

After wards she brought out with the new burgers, handed me a complimentary meal card and thanked me for being such a patient customer, and said that she hoped I would come again soon. That mgr at BK got it right.

Unfortunately, I can't say that for the mgr at Subway when I pointed it out similarly when they did the exactly same thing with ONE SUB - he merely shrugged his shoulders and asked the next person what their order was.
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Old 02-02-2009, 08:59 PM   #35 (permalink)
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Quote:
Originally Posted by cmdrwhitewolf View Post
I quite literally have had similar experiences. And yes, sometimes it was because the order taker was being careless. But there were quite a few times I discovered it was a food preparer who was so trained into being an factory line worker, that they pretty much stopping thinking for themselves! That of course, didn't surprise me that much.

But what did surprise me was how often workers in these would retaliate in various ways when they recognized me b/c I had complained they got my order wrong previously.

For example I'd say, I wanted very little lettuce on my burger at BK or a sub at subway. What would I get? Enough lettuce to make a huge salad! When this sort of thing started happening, I first thought "maybe their just mis-hearing my order." So I wrote down my orders (and I would order the exact same thing each time I went in). Oddly, I'd get the same results. Again, I thought, "well maybe it's My handwriting." So I printed out my order after that. And in Subways case, I even faxed & emailed it, Same response.

So fed up with it, the next time I went in to BK with my printed order and ordered three burgers. I paid for it, waited until my order came and called the mgr over before opening up my order, and then I proceeded to collect all the lettuce together from each of the burgers on one of the wrappers and then politely handed the mgr my copy of the printed order I made previously and asked "Since this isn't the first time this has happened here and my earlier polite complaints seem to be not working. So this time, I want *you* to tell me what you want me to do here - Should I simply ask for a refund for all this excess lettuce that I got charged for, but didn't order? Or, do want me to simply refuse it like other customers have done previously and make you throw it all away and lose some of your profit in the process and insist you make me three new burgers?"

The look I got from the food preparers in back and the mgr back to them, if looks could kill, there would've been a nuclear event that day... The mgr gave me a refund, told me I could keep the current burgers and please have a seat while she has them make up another set of three immediately.

While I sat down, I could tell she was having more than a few heated words with the group in back, occasionally punctuated with phrases like 'shrinkage', 'loyal customers', with a louder 'what were you thinking?', and 'Do you want corporate to tell us we need to find a job somewhere else?'.

After wards she brought out with the new burgers, handed me a complimentary meal card and thanked me for being such a patient customer, and said that she hoped I would come again soon. That mgr at BK got it right.

Unfortunately, I can't say that for the mgr at Subway when I pointed it out similarly when they did the exactly same thing with ONE SUB - he merely shrugged his shoulders and asked the next person what their order was.
Have you tried contacting HQ? Sometimes, they will apologize and give you coupons for free stuff.

You should also do those surveys that those places have. It's usually online with info provided on the back of their receipts.

I always do those. I get free burgers and entries to win $1,000 or $5,000.
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Old 02-04-2009, 08:39 AM   #36 (permalink)
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I used to go to fast food restaurants on a regular basis. Sometimes my order got mixed up and sometimes it didn't.

For those occasions that it got mixed up--I usually asked for them to fix it with a smile.

Now a days--I don't go out to fast food restaurants often as I am opting to eat at home. When I do go out to a fast food restaurant--I usually end up with a gastrointestinal fiestas.....
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Old 02-05-2009, 10:32 PM   #37 (permalink)
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I had no problems at McDonalds recently. For dinner, I went to Chiptotle and I just pointed out what I wanted.

however, I hated drive-thru because they always mixed up orders. they know you won't came back after driving back home or work 15-20 minutes away....

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Originally Posted by Byrdie714 View Post
I used to go to fast food restaurants on a regular basis. Sometimes my order got mixed up and sometimes it didn't.

For those occasions that it got mixed up--I usually asked for them to fix it with a smile.

Now a days--I don't go out to fast food restaurants often as I am opting to eat at home. When I do go out to a fast food restaurant--I usually end up with a gastrointestinal fiestas.....
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Old 02-08-2009, 05:00 PM   #38 (permalink)
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however, I hated drive-thru because they always mixed up orders. they know you won't came back after driving back home or work 15-20 minutes away....
I had no problem with it. What I did was driving up to intercom and tell them "I'm Deaf" "Meet Window". Then I wrote down the order and drove up to window and handed it over. Clerk put orders on computer then I paid them cost of order. Then pulled to next window and they gave me correct order. It work every time.

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Old 02-08-2009, 05:05 PM   #39 (permalink)
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Originally Posted by cmdrwhitewolf View Post
I quite literally have had similar experiences. And yes, sometimes it was because the order taker was being careless. But there were quite a few times I discovered it was a food preparer who was so trained into being an factory line worker, that they pretty much stopping thinking for themselves! That of course, didn't surprise me that much.

But what did surprise me was how often workers in these would retaliate in various ways when they recognized me b/c I had complained they got my order wrong previously.

For example I'd say, I wanted very little lettuce on my burger at BK or a sub at subway. What would I get? Enough lettuce to make a huge salad! When this sort of thing started happening, I first thought "maybe their just mis-hearing my order." So I wrote down my orders (and I would order the exact same thing each time I went in). Oddly, I'd get the same results. Again, I thought, "well maybe it's My handwriting." So I printed out my order after that. And in Subways case, I even faxed & emailed it, Same response.

So fed up with it, the next time I went in to BK with my printed order and ordered three burgers. I paid for it, waited until my order came and called the mgr over before opening up my order, and then I proceeded to collect all the lettuce together from each of the burgers on one of the wrappers and then politely handed the mgr my copy of the printed order I made previously and asked "Since this isn't the first time this has happened here and my earlier polite complaints seem to be not working. So this time, I want *you* to tell me what you want me to do here - Should I simply ask for a refund for all this excess lettuce that I got charged for, but didn't order? Or, do want me to simply refuse it like other customers have done previously and make you throw it all away and lose some of your profit in the process and insist you make me three new burgers?"

The look I got from the food preparers in back and the mgr back to them, if looks could kill, there would've been a nuclear event that day... The mgr gave me a refund, told me I could keep the current burgers and please have a seat while she has them make up another set of three immediately.

While I sat down, I could tell she was having more than a few heated words with the group in back, occasionally punctuated with phrases like 'shrinkage', 'loyal customers', with a louder 'what were you thinking?', and 'Do you want corporate to tell us we need to find a job somewhere else?'.

After wards she brought out with the new burgers, handed me a complimentary meal card and thanked me for being such a patient customer, and said that she hoped I would come again soon. That mgr at BK got it right.

Unfortunately, I can't say that for the mgr at Subway when I pointed it out similarly when they did the exactly same thing with ONE SUB - he merely shrugged his shoulders and asked the next person what their order was.
Sheesh! Sound like you had a "cold war" at BK ended with a peace

Subway mgr aren't nice. I would just simply go another Subway or Quizno's Sub.

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Old 02-27-2009, 01:12 PM   #40 (permalink)
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I had this same problem with KFC, I wrote down exactly what I want, in perfect prints that is so easy to read.

I got the order wrong. I reported it back to the cashier - guess what, that cashier is actually the manager! He have me a bad attitude so I called KCF Headquarter and explain what happened, send them copies of receipt and my notes, etc.

Two weeks later, that manager got fired by KCF headquarter.
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Old 02-28-2009, 11:02 AM   #41 (permalink)
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I had this same problem with KFC, I wrote down exactly what I want, in perfect prints that is so easy to read.

I got the order wrong. I reported it back to the cashier - guess what, that cashier is actually the manager! He have me a bad attitude so I called KCF Headquarter and explain what happened, send them copies of receipt and my notes, etc.

Two weeks later, that manager got fired by KCF headquarter.
Ouch! that must've hurt him. Glad that you reported him to HQ.

Good job for standing up.

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Old 02-28-2009, 11:44 AM   #42 (permalink)
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I used to work at a Mcdonalds. I would make it normally even tho I knew they wanted it made their way. So it could be cause of habit, not cause they couldn't read it or understand it.
What a way to lose the business...
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Old 02-28-2009, 11:47 AM   #43 (permalink)
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Sometime at Dunkin Donut!

They give me large size with Wrote to clearly note with " Medium"!!

Hope you paid just for medium?
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Old 02-28-2009, 10:07 PM   #44 (permalink)
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It happen to me few times.
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Old 02-28-2009, 10:38 PM   #45 (permalink)
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Quote:
Originally Posted by jtlytle View Post
I had this same problem with KFC, I wrote down exactly what I want, in perfect prints that is so easy to read.

I got the order wrong. I reported it back to the cashier - guess what, that cashier is actually the manager! He have me a bad attitude so I called KCF Headquarter and explain what happened, send them copies of receipt and my notes, etc.

Two weeks later, that manager got fired by KCF headquarter.
Wow...

That manager shouldn't have done that. Tsk tsk tsk!
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Old 03-01-2009, 12:00 AM   #46 (permalink)
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purplecatty, when you go there next time, use these and point to the items. it's not going to help you when you want to change your order, but it's a start.











If you want to contact taco bell directly, go here. i recommend you try your luck here and if you still can't get satisfaction you can try their parent company here. you'll need to look around a bit to find it.

if you get no satisfaction at all, from these sources, the best alternative is to pull out the big guns. at this point i would contact the local paper and write a letter to the editor, sending him copies of your grievances and suggest that this could be a discriminatory thing. it probably isn't, but newspapers love that stuff, and you can be damned sure that a company is going to react quickly to put out a fire at this point.

hope this helps.
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Old 03-01-2009, 02:41 AM   #47 (permalink)
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purplecatty, when you go there next time, use these and point to the items. it's not going to help you when you want to change your order, but it's a start.











If you want to contact taco bell directly, go here. i recommend you try your luck here and if you still can't get satisfaction you can try their parent company here. you'll need to look around a bit to find it.

if you get no satisfaction at all, from these sources, the best alternative is to pull out the big guns. at this point i would contact the local paper and write a letter to the editor, sending him copies of your grievances and suggest that this could be a discriminatory thing. it probably isn't, but newspapers love that stuff, and you can be damned sure that a company is going to react quickly to put out a fire at this point.

hope this helps.
Thanks! for Info. That placard would be helpful for clerk who cant actually understand english or hard time with "deaf" accent.

I recently went to Shawnee TB/KFC and see if things have changed since that I didn't want to drive far to Bonner Spring TB/KFC (I drove to McDonald's then went to Subway but was told that they no longer have Crabmeat Sub so I headed to TB/KFC). I pulled up and got in. I noticed all new employees there so I went to cashier and I typed orders on my Blackberry "notepad" and showed the clerk what I want. He took my BB and read it and punched the cash register for order and returned my BB. Then he turned the cash register and showed it to me to be sure the order is correct. Right'O!! He did great job follow my order and 5 min later food was ready and I checked and it was all corrected. The female employee said "Thankyou" in sign language. Nice!! Seem their service improved since last year. I bet high turnover and I haven't seen manager there so I sure hope they also had new manager. Everyone seem friendly this time (all new employees

Worth a try.

I recalled McDonald have placard for those who are visually handicapped and deaf so they can read and point order what they want.

So I'm watching them and if their service ever go bottom up, I would report to it's "Mommy & Daddy" company

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Old 03-01-2009, 02:58 AM   #48 (permalink)
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Remember that what used to be small is now medium. What was medium is now large. What was a large is now grande.


Yes exactly, Sizes changes over time and I recalled 6 years ago and I went to TB with family. I ordered Meduim drink and clerk pass the stack of cups and my wife handed me the cup. I went and told her I didn't order large!! I told the Clerk, I didn't order large. He said it's Meduim.. and he's . I told the clerk Meduim is 22 oz and I have 32 oz. he said that's the way meduim are. I went and fill the cup from soda fountain.

I recalled very well that Back in early 90's and before (80's, 70's, and 60's),
6 oz was Xsmall (for little kids)
8 oz is Small,
12 oz is Medium,
16 oz is Large
then in 90's
22 oz was X-Large (Supersize of their time)

Now today world,

22oz is Small
32oz is Medium
44oz is Large
52oz is Supersize

Aw sheesh!!

What it could be in future

44oz is Small
52oz is Medium
64oz is Large
72ox is Supersize

Could anyone drink that 72 oz supersize in one day? I dunno . .... We human don't change much and greed have gotten hold of Fast Food companies.

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Old 03-01-2009, 12:54 PM   #49 (permalink)
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Could anyone drink that 72 oz supersize in one day? I dunno . .... We human don't change much and greed have gotten hold of Fast Food companies.
Catty
i dunno. when i go to the movies i sometimes see these emaciated teenaged girls with those massive jumbo sized containers of soda. that's at least 6-7 pee-breaks right there!
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Old 03-02-2009, 12:30 PM   #50 (permalink)
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Yes exactly, Sizes changes over time and I recalled 6 years ago and I went to TB with family. I ordered Meduim drink and clerk pass the stack of cups and my wife handed me the cup. I went and told her I didn't order large!! I told the Clerk, I didn't order large. He said it's Meduim.. and he's . I told the clerk Meduim is 22 oz and I have 32 oz. he said that's the way meduim are. I went and fill the cup from soda fountain.

I recalled very well that Back in early 90's and before (80's, 70's, and 60's),
6 oz was Xsmall (for little kids)
8 oz is Small,
12 oz is Medium,
16 oz is Large
then in 90's
22 oz was X-Large (Supersize of their time)

Now today world,

22oz is Small
32oz is Medium
44oz is Large
52oz is Supersize

Aw sheesh!!

What it could be in future

44oz is Small
52oz is Medium
64oz is Large
72ox is Supersize

Could anyone drink that 72 oz supersize in one day? I dunno . .... We human don't change much and greed have gotten hold of Fast Food companies.

Catty
yup - corporate greed - its cheaper for them to feed em drinks then it is with acutal food. What are we? livestock feed ?! ATTEN: corporations- go away, or come back with real menus.
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Old 03-04-2009, 09:54 PM   #51 (permalink)
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Hmm, maybe they think you are cute?
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Old 03-04-2009, 10:54 PM   #52 (permalink)
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Hmm, maybe they think you are cute?
I can't help but ask, what are you talking about?
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Old 03-05-2009, 01:15 AM   #53 (permalink)
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Yeah, and if you do grocery shopping and IF you pay attention close, they are doing the opposite, they get their product smaller in quantity and keep the price same! Makes no sense both ways!

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Remember that what used to be small is now medium. What was medium is now large. What was a large is now grande.
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Old 03-05-2009, 01:21 AM   #54 (permalink)
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Yeah, and if you do grocery shopping and IF you pay attention close, they are doing the opposite, they get their product smaller in quantity and keep the price same! Makes no sense both ways!
Yeah, I agree; for example, it takes me three hours to figure out the games toilet paper manufacturers are playing with us.
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Old 03-05-2009, 11:36 AM   #55 (permalink)
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Yeah, I agree; for example, it takes me three hours to figure out the games toilet paper manufacturers are playing with us.
Tousi, if you spend three hours thinking about toilet paper, you need a new hobby!
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Old 03-05-2009, 12:07 PM   #56 (permalink)
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Old 03-05-2009, 03:00 PM   #57 (permalink)
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Yeah, and if you do grocery shopping and IF you pay attention close, they are doing the opposite, they get their product smaller in quantity and keep the price same! Makes no sense both ways!
Yep.

I read an article online about that.

Mouse Print»Blog Archive » Skimpy Peanut Butter — Part 2

Sneaky!
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Old 03-05-2009, 03:06 PM   #58 (permalink)
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Yep.

I read an article online about that.

Mouse Print»Blog Archive » Skimpy Peanut Butter — Part 2

Sneaky!
I remember years ago they did that with ground coffee. It went from 16 oz cans to 13 oz and they did not advertize it. I think they hoped no one would notice.
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Old 03-05-2009, 08:21 PM   #59 (permalink)
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I remember years ago they did that with ground coffee. It went from 16 oz cans to 13 oz and they did not advertize it. I think they hoped no one would notice.
When I shop for food, I usually compare prices based on quantity and weight.

Sometimes, they try to confuse customers with the weight costs by telling us different ratios.

For instance, I went to Sam's Club one day and decided to buy some beef hot dogs. The price tag for one brand had it listed as cost per ounce. The price tag for another brand had it listed as cost per pount. The price tag for another brand had it listed as cost per serving. The brand that seems to be the cheapest is probably the most expensive if you were to do the calculation based on the cost by weight.
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Old 03-06-2009, 11:23 AM   #60 (permalink)
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Yeah, I agree; for example, it takes me three hours to figure out the games toilet paper manufacturers are playing with us.
Were you sitting on the porcelain throne at the time?
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