retaliation from a video relay installer

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jeans1963

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I'm new to this deaf forum, so please bear with me. Hypothetically, if there was a video relay installer that came to a friend's house and acted inappropriately in so many ways that the friend's friend decides to report to the video relay service. And hypothetically the installer "retaliated" back to the friend "claiming" that the installer was told that the friend was making a complaint against the installer (which, hypothetically was not true, the friend had nothing to do with it). Hypothetically, does the friend's friend have a right to sue against the installer, the company? But what if as in consequence, the friend's friend cannot use the services of the company due to an hypothetical lawsuit? Any input would be appreciated. -"friend's friend" p.s. sorry to make this so mysterious.
 
With that kind of post, you make it pretty obvious that it did happen.

However, by repeating "hypothetically" too many times... it makes the whole story confusing.
 
Sounds like your friend should consult an attorney (lawyer) for advice.

If your friend is considering to sue the company, then she/he should use other company that isn't affiliated with the company in question.
 
jeans1963 said:
I'm new to this deaf forum, so please bear with me. Hypothetically, if there was a video relay installer that came to a friend's house and acted inappropriately in so many ways that the friend's friend decides to report to the video relay service. And hypothetically the installer "retaliated" back to the friend "claiming" that the installer was told that the friend was making a complaint against the installer (which, hypothetically was not true, the friend had nothing to do with it). Hypothetically, does the friend's friend have a right to sue against the installer, the company? But what if as in consequence, the friend's friend cannot use the services of the company due to an hypothetical lawsuit? Any input would be appreciated. -"friend's friend" p.s. sorry to make this so mysterious.
Click to expand...

hypothetically - this friend's friend should just suck it up and stop being overly sensitive since it has nothing to do with him/her. All he/she can do is report this matter to installer's supervisor. If unsatisfied, then report to supervisor's supervisor. Just go thru up chain of command. Lawsuit means you're suing them for legal violation, not for complaining purpose like "i don't like the way he looks at me." Filing a lawsuit isn't as easy as you think. It requires EXTENSIVE DOCUMENTATION and proofs. If there is a hidden camera of him acting inappropriately toward to customer and if there is a tape record of him threatening to others, then you have a case there for civil lawsuit. Remember - friend's friend is NOT suing the sole employee. He/she is suing the WHOLE company itself.
 
Why not re-write the story and use Jane Doe and John Doe vs VRS installer.

That way we can make sense out of it.

To me... you have full rights to complain. The VRS are supposed to have liability on all installer regardless of the situation. Installer knows the codes to not to do.

Like:
Do not use bathroom
Do not flirt (lead to sexuality or rape)
Do not eat food
Do not touch anything without permission
Do not ask about how much house cost
Do not ask about their personal life story (yes they can listen to your if you started the conversation).

VRS should have already done background check on all installer or Representatives. They will not hire if they have outstanding criminal background or sexual assaults on the background check.

So its very hard to sue VRS if they have their bases covered. Unless the installer did something extremely stupid. Then you can.
 
clarification

we smelled alcohol on the person. the person had dressed all wrong. the person did not shower and was filthy when arrived. Used "i'm sick" as an excuse" when later admitted that was drinking the night before and said didn't want to come. Swore alot, said several things that are suited for mature audiences as in movies (if you get the idea). flirted with woman on video while that person was away from the video... need i say more? WE were both appalled.
 
then you must report this incident to his supervisor and complain professionally and clearly about it.
 
And when the dust settles, you shouldn't be worrying about retaliation by asking for a different installer.
 
i did and i said to keep it anonymous and yet the installer retaliated against my friend ---- 'was told that you made a complaint against me' which was a total lie. I did. my friend had enough issues to handle so I myself took it to them. my friend blasted me and i felt that it was wrong of the installer to even contact my friend at all... in the first place.
 
Well, then, report that, too, to the higher ups. That last thing, retaliation sounds like some kinda crime committed. What was the nature of this "retaliation"?
 
jeans1963 said:
i did and i said to keep it anonymous and yet the installer retaliated against my friend ---- 'was told that you made a complaint against me' which was a total lie. I did. my friend had enough issues to handle so I myself took it to them. my friend blasted me and i felt that it was wrong of the installer to even contact my friend at all... in the first place.
Click to expand...

wow... just keep reporting this matter to his supervisor. him contacting your friend IS AGAINST THE POLICY which I'm sure of. Keep reporting and emphasize much to his supervisor that installer needs to stop contacting you or your friend and just throw in threat like you will sue them for harassment.
 
I think the conundrum here is that jeans1963 is getting flak from his/her friend for trying to help, and the friend is catching it from the installer (who feels it is the friend's fault that he got reported).

So, does jeans1963 stand by what is honorable at all costs, possibly causing problems with the friendship and more problems for the friend, or just 'let it go'?

i.e. is it worth reporting/suing over?

(this is what I gather, correct me if I am wrong, please)
 
jeans1963 said:
we smelled alcohol on the person. the person had dressed all wrong. the person did not shower and was filthy when arrived. Used "i'm sick" as an excuse" when later admitted that was drinking the night before and said didn't want to come. Swore alot, said several things that are suited for mature audiences as in movies (if you get the idea). flirted with woman on video while that person was away from the video... need i say more? WE were both appalled.
Click to expand...


Contact the sale manger of the region. This is unacceptable, even I would have done the same thing. Reporting and probability would have attempted to use video camera somehow. So I will support your decision to complain to superiors of the installer. Even call customer service and complain there too.

I don't think this qualify for lawsuit because installer has not done crime on you. He just simply broke his work ethics. He was unprofessional. VRS will thank you for reporting because they want to eliminate the bad seeds in their system.

Have fun reporting...
 
Yeah well......I had a similar experience with a VRS installer only he complained that I lived too far out.

" You live too far. "

Nevertheless he was nice about it when I invited him into my home and listening to him make comments about my furniture and seeing the ocean next to my property.....

Well the VRS worked for awhile and now it doesn't. I've emailed VRS and nothing.....
 
One time, VP installer came in very late (like 2 hours passed the time frame). I told him I waited too long. He said he just had a car accident. I asked him how did you get here, and he said he walked here from his car accident area. I told him to tell your boss to reschedule with another installer. After his departure from my home, I decided to e-mail his boss and explained what's happening. Second time was much better, and problem solving.
 
jeans1963 said:
we smelled alcohol on the person. the person had dressed all wrong. the person did not shower and was filthy when arrived. Used "i'm sick" as an excuse" when later admitted that was drinking the night before and said didn't want to come. Swore alot, said several things that are suited for mature audiences as in movies (if you get the idea). flirted with woman on video while that person was away from the video... need i say more? WE were both appalled.
Click to expand...

Jeans1963, I do not know the full story. It sounds like you have overstepped boundaries. Your getting blasted from your friend is reasonable as it was her VRS thing installed, not yours and it was up to her to report it. As for the mature audience, was your friend underage? You were out of line for reporting your friend's VP installer.

This is not a strong grounds for a lawsuit. I hope for your sake, you need to stay within your boundaries and not ruin friendships you have.

Think about it, how would you like it someone reported something for you that you didn't want it reported or something you would have preferred to handle this yourself?
 
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